2/10 Terrible
Christine Y.
Jul 25, 2025
DO NOT BOOK THIS LOCATION!!! IT'S A SCAM!
"Tim" left me and 17 of my friends stranded in London after we arrived from the US.....supposedly the location had no electricity but we were told by the pub next door that the house was SOLD over two months ago and the construction workers who came out the door said the place is gutted. Which is very interesting considering "Tim" told me we could use the hot tub for an additional 300 pounds TWO DAYS before we checked in.The check-in process was to meet three blocks away....which I didn't find out until 24 hours beforehand.....and I had lots of difficulty getting a REAL street address from the "owner". When I met the "representative" she told me that there was no electricity and they had promised it would be fixed before we checked in but they could put 8 of us up in another one of "Tim's" locations and then she proceeded to text me other locations where I could book my group such as the YOTEL and other hostels in London. Meanwhile, we had been in Piccadilly CIrcus area since 9am waiting for the 3pm check-in time.Completely UNBELIEVABLE that a so-called "host" would screw over people like this. We ended up at the Aloft London Excel (which is very convenient to the trains) THANK GOD but when I asked the "representative" if she was going to give us money for transportation she WALKED OFF and left us standing on the corner.
Christine Y.
Stayed 3 nights in Jun 2025