Ratings based on 2,948 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 2, 2024 on Expedia
Within easy access underground tube train and lots of restaurants arounds plus clean, friendly staff.
Within the tourist attraction centre
Comment from Hotel Management
Feb. 5, 2024 by Customer Care Team, Hotel Management
Hello Jeanette,Thank you for choosing Zedwell Piccadilly Circus for your recent stay and for taking the time to share your experience with us. We're delighted to hear that you appreciated our prime location, nestled amidst the vibrant heart of the city, offering easy access to the underground tube and a variety of restaurants. It's wonderful to know that our location served as a convenient base for your explorations and that you found yourself right in the pulse of the city's tourist attractions.We're equally pleased to hear your kind words about the cleanliness of our hotel and the friendliness of our staff. At Zedwell, we strive to create a serene and welcoming environment for our guests, ensuring a comfortable and peaceful stay. Our team is dedicated to providing attentive and considerate service, embodying our ethos of promoting sleep, positive health, and well-being.We look forward to welcoming you back soon for another serene and rejuvenating stay. Be well...Zedwell,AllyZedwell Family
by A traveller
Posted Feb. 1, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by Customer Care Team, Hotel Management
Hello,Thanks a lot for your review! It's great to know you had a positive experience with us. We hope you found your stay at Zedwell Piccadilly Circus comfortable and relaxing. Looking forward to having you with us again when you're back in the area. Take care!Be well...Zedwell,AllyZedwell Family
by A traveller
Posted Jan. 31, 2024 on Expedia
Couldn’t find way to turn off noisy fan, 15 pounds to store luggage, room was fine, great location
by A traveller
Posted Jan. 30, 2024 on Expedia
Very simple and relaxing for travelers not looking for too much other than a decent place to stay.
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Feb. 7, 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A traveller
No windows
Posted Jan. 29, 2024 on Hotelsby A traveller from Staines Upon Thames
Posted Jan. 29, 2024 on Expedia
Great for a short stay if you want a clean room just to sleep after a long day walking around.
by A traveller
Posted Jan. 27, 2024 on Expedia
The main advantage of this hotel is the location. It’s a prime location and basically that’s what you are paying for.
That being said, read the description very carefully before booking. They advertise a zen atmosphere, which means no tv and no windows, which we noted. However, it also means you don’t have a closet or a dresser or a fridge or coffee maker, or any table or chairs. The only place you can put your stuff down is the ledge above the bed. It also means you’re either sitting on the floor beside your luggage or sitting in bed.
They market their rooms as soundproof, but we could definitely hear people stomping around in the hallway and on the floor above us.
Don’t expect much in terms of toiletries. They offer body wash, shampoo and hand soap. Our luggage got lost and we had to go out and buy additional toiletries. Not the hotel’s fault, of course, but when we tried to rent a hair dryer, they tried to charge £10 PER 24 HOURS. That would have been £60 for our 6 night stay. Instead I went across the street to buy a £12 hair dryer from Boots. I asked if they had any travel adapters to rent since ours was MIA, and they tried to sell me one for £9. I instead picked it up at Tesco for £3.50.
We read about their early check in fees, which we declined to opt into. However, we wanted to see if they could hold our luggage for 3 hours until check in, and yes of course for £15. They also only clean your room once every 4 nights or you pay extra. Buyer beware.
by A traveller
Posted Jan. 27, 2024 on Hotels
As a regular and previously loyal customer, the (lack of) customer service is really beginning to let this hotel down, especially the unavailability of reservations by phone and the increasing charge for leaving your luggage which was previously free.
by A traveller
Posted Jan. 26, 2024 on Expedia
No hanging, a mattress 6 inches off the floor
