Note fondée sur 752 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Jean-Luc
Publié le 17 juill. 2016 sur Hotels
par un voyageur
Publié le 19 févr. 2024 sur Expedia
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Im enjoying my stay so far ! I will be back by or before 10 pm
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Javier Cruz , Gestion de l’hôtel
Jordy, Thank you for your wonderful review. We look forward to welcoming you back.
par un voyageur
Not as advertised
Publié le 10 févr. 2024 sur HotelsTook about 15 minutes to find any staff to check in at 7:30 at night. Staff was helpful and friendly once they returned.
Generally clean and nicely modernized, but some gaps - ie. door frames in bathroom badly rusted and paint peeling.
Most concerning, Advertised as pet friendly, but is completely anti-pet. Created some significant challenges, as we traveled with our dog!
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Javier Cruz , Gestion de l’hôtel
Dear Shana, Thank you for sharing your feedback with us. We deeply apologize for the inconvenience you experienced during check-in and any subsequent challenges you faced during your stay.We appreciate your acknowledgment of our helpful and friendly staff, and we're glad they were able to assist you once they returned. Please know that we take cleanliness and maintenance seriously, and we apologize for any shortcomings you encountered in the condition of the bathroom door frames. We will address this promptly to ensure such issues are rectified.Regarding the pet policy, we regret any confusion or inconvenience caused. We strive to be accommodating to all guests, including those traveling with pets. Your feedback is valuable, and we will review our pet policy to ensure it aligns with our commitment to being genuinely pet-friendly.We hope that despite these challenges, you were able to enjoy your time with us. Your satisfaction is important to us, and we would welcome the opportunity to host you again and provide you with a more seamless experience.Thank you for choosing to stay with us, and we hope to have the chance to exceed your expectations in the future.
par un voyageur
Publié le 22 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Javier Cruz , Gestion de l’hôtel
Mary Beth- Thank you for your rating. We hope to see you again soon.
par un voyageur
Publié le 9 janv. 2024 sur Expedia
Staff was very friendly. Our maid kept it room perfect for us.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Javier Cruz , Gestion de l’hôtel
Lori, Thanks for your feedback. I will be sure to share your feedback with our team. We hope to see you again soon.
par un voyageur
Publié le 3 déc. 2023 sur Expedia
Convenient
Commentaires de Gestion de l’hôtel
10 déc. 2023 par Best Western Firestone Team, Gestion de l’hôtel
Dear Laura,Thank you so much for taking the time to share your fantastic 5/5 review! We are thrilled to hear that you had such a positive experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and has a memorable stay, and we're delighted to see that our efforts resonated with you. It's always encouraging to receive such positive feedback, and we genuinely appreciate your kind words. We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to share. We are always looking for ways to enhance our guests' experience. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. We look forward to serving you again soon!Best Regards,
par un voyageur
Publié le 3 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 déc. 2023 par Best Western Firestone Team, Gestion de l’hôtel
Dear Anthony,Thank you so much for taking the time to share your fantastic 10/10 review! We are thrilled to hear that you had such a positive experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and has a memorable stay, and we're delighted to see that our efforts resonated with you. It's always encouraging to receive such positive feedback, and we genuinely appreciate your kind words. We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to share. We are always looking for ways to enhance our guests' experience. Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. We look forward to serving you again soon! Best Regards,
par un voyageur
Publié le 27 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
29 nov. 2023 par General Manager, Gestion de l’hôtel
Dear Cesar,Thank you for taking the time to share your feedback about your recent stay with us. We genuinely value the opinions of our guests, and we're sorry to hear that your experience fell short of your expectations.We sincerely apologize for any inconvenience or dissatisfaction you may have encountered during your stay. Your concerns are important to us, and we would appreciate the opportunity to learn more about the specific issues you faced so that we can address them promptly and make improvements where needed.If you would be willing to provide more details or contact our management team directly, we would be grateful for the chance to better understand your experience and work towards a resolution.Again, we apologize for any shortcomings in our service, and we appreciate your feedback as it helps us strive for better guest experiences in the future.Thank you for bringing this to our attention.Sincerely,Best Western Firestone Team
par un voyageur
Publié le 27 nov. 2023 sur Expedia
Good place! I liked it. Very close to my family's house.
Commentaires de Gestion de l’hôtel
29 nov. 2023 par General Manager, Gestion de l’hôtel
Dear Miguel,Thank you so much for taking the time to share your fantastic 5/5 review! We are thrilled to hear that you had such a positive experience during your stay with us.Our team works hard to ensure that every guest feels welcomed and has a memorable stay, and we're delighted to see that our efforts resonated with you. It's always encouraging to receive such positive feedback, and we genuinely appreciate your kind words.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to share. We are always looking for ways to enhance our guests' experience.Once again, thank you for choosing to stay with us and for sharing your wonderful feedback. We look forward to serving you again soon!Best Regards,Best Western Team
