As a guest of SSUNRISER INN, you'll find laundry facilities and express check-out. WiFi and wired Internet are free in public spaces. Self parking is free.
Well this hotel has smoking and no smoking room. I picked no smoking room because that was all that was available online. Knowing that some hotel only put a number of hotels online. Some when checking in the lady at the desk asked md did i want smoker or no smoking room. I assumed there was a smoking available. So i paid and little to my surprise she booked me in a non smoking room, so i called the front desk to inquire. She tells me in nasty tone " i put u what u booked for" i said but u just asked me if i wanted a smoking room and stated yes but instead u put me in a non smoking. But then tells me i have one available but at a higher cost. The point is the money wasn't a issue it the nasty way she talk to me. She tried to tell me every room in was booked up. I stayed at this hotel the whole weekend and there were no more than 6 cars on the whole lot the whole weekend. There were room all around me empty. Now with all that being the hotel was clean. But staff made my experience horrible
Unfortunately the property was dirty, I wiped down our room when we got in. The reclining chair was broken when we arrived. I woke up in the night due to a very strong weed smell, it came right through the walls and air ducts. I was not able to sleep it was so strong, and I have a small baby with me whom I was worried it would both. It didn't seem like the safest place and I would not stay again.
Very pleasant and accommodating to our large trailer in tow. Nice assortment of towels to include small wash cloths that are seldom found in hotels anymore.
For the price I suppose it was suitable. It was very clean and staff was nice. The bed and and pillows was the most uncomfortable, did not get a good nights sleep either night.
If you need a cheap stay this is the place. but i would have shelled out another 20-30 bucks a night to be able to get sleep.
Welcome to the 1980s! When I arrived to check in, the woman said I have to fill out a piece of paper with the same information that I already registered on my Expedia profile. And it's the same information that's already printed on my driver license she was holding. I told her that her hotel already has all of this information, so why should I waste time writing it on a piece of paper? She just said that everyone has to do it. If it weren't so late at night, I would have walked out right then.
Does Expedia's software not work in Kilgore, like it works everywhere else in the country? If not, when did it become MY job to fill out little pieces of paper that I don't want? She can fill it out later, after I've gone to bed. That's like handing you a mop and bucket and telling guests that they're supposed to mop the floor of their room.
Also, the lobby was always locked, day and night. They have dispensers for coffee and hot water and tea in the lobby; you're just not allowed to access them.
There are better hotels out there. Avoid this one.