Ratings based on 339 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 4, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by Hotel Support, Hotel Management
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Pasadena, CA. Sincerely, Hotel Management
by A traveller
Clean,friendly s
Posted May 24, 2023 on HotelsComment from Hotel Management
May 26, 2023 by Hotel Support, Hotel Management
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Pasadena, CA. Sincerely, Hotel Management
by A traveller
Posted Mar. 17, 2023 on Expedia
Comment from Hotel Management
Apr. 7, 2023 by Hotel Support, Hotel Management
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Pasadena, CA. Sincerely, Hotel Management
by A traveller
Nothing Special
Posted Oct. 24, 2022 on HotelsThey let us check in early.
Ok for an overnight stay only!
Nothing special to mention.
Comment from Hotel Management
Oct. 25, 2022 by Hotel Support, Hotel Management
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Pasadena, CA. Sincerely, Hotel Management
by A traveller
Posted Oct. 21, 2022 on Expedia
Worst experience. We came into town and got to the hotel around 10pm. Received our keys no problem. This was a family trip, so my mom had a room, and we had our own room. I walked in w my mom to her room while my husband was getting our bags out of the car. Upon opening the door, there was a roach crawling across the wall. The linens had black stains, the floors had stains and our room smelled of urine. I will tell you that it was bad enough we wouldn't walk on carpet without shoes. We were exhausted, as like i said, we didn't get to the hotel until around 10pm. Because of that we decided to sleep on it. That night, I killed 3 roaches in our room, my mom another roach in hers. We weren't willing to stay. We notified the hotel manager. I can guarantee you he knows the condition of the rooms. While he asked if we wanted another room, based on the sanitation issues in both our rooms, we knew this wouldn't change in any rooms. He stated since we booked w Expedia, we would complain to them and he would go about the refund process. We were willing to pay for the first night, as we did stay. However, he has not answered Expedia's request for refund. Of course!! So, my goal here, is if i help even one person to NOT choose this hotel, I'll be satisfied w that. The pictures taken are NOT a true reflection of the property and rooms. This person has gotten away w our money, please don't fall for it yourself.
Comment from Hotel Management
Oct. 23, 2022 by Hotel Support, Hotel Management
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Pasadena, CA
by A traveller
Posted Sep. 28, 2022 on Hotels
Comment from Hotel Management
Sep. 30, 2022 by Hotel Support, Hotel Management
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Pasadena, CA
by A traveller
Posted Aug. 28, 2022 on Expedia
Cleanliness was not as great. The water in bathroom was brown when turning on the shower. Yuck. Not staying here again. It was looking for a place near wedding venue I attended, should of chosen somewhere else.
Comment from Hotel Management
Aug. 29, 2022 by Hotel Support, Hotel Management
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Pasadena, CA
by A traveller from San Francisco
Posted Aug. 27, 2022 on Expedia
We stayed over a holiday weekend and the dates were booked up all over LA. I realized that this was a simple motel but it was quite bad. The room was very dirty. After reading reviews I asked the front desk guy to make sure our room wasn't a smoking one. And of course the one we got smelled like smoke. So he was nice and switched rooms for us. The second one smelled better but was still dirty and dingy. There was hair on the floor and in the tub, dust everywhere. Microwave hasn't been dusted probably for months. I was afraid to touch the headboard and get all the dust fall on my head. The linens were stained and falling apart. Pillow cases were too small and you could see a pillow literally torn apart inside. I myself worked in hotels for over 10 years and it makes me mad knowing that the property is not taken care of at all. The room size and lay out were nice, there was a fridge and a microwave. But the lack of cleanliness is very upsetting.
On the bright side the area is convenient. There is a shopping area close by with places to eat. We had breakfast next door and it was cheap and filling. Also this Inn is a short drive to a beautiful Arboretum which is worth checking out.
Comment from Hotel Management
Aug. 29, 2022 by Hotel Support, Hotel Management
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Pasadena, CA
by A traveller
Posted Aug. 9, 2022 on Expedia
Three towels were dirty! A water of bottle was left behind in the mini-fridge which was left dirty! Stains on sheets and pillows! Thankfully I had my own pillow and sheets with me.
Comment from Hotel Management
Aug. 10, 2022 by Hotel Support, Hotel Management
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn - Pasadena, CA
by A traveller
Posted Jun. 14, 2022 on Hotels
Comment from Hotel Management
Jun. 15, 2022 by Hotel Support, Hotel Management
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Pasadena, CA. Sincerely, Hotel Management
