Ratings based on 951 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 2, 2024 on Expedia
Front desk clerk rude
Comment from Hotel Management
Feb. 3, 2024 by Manager, Hotel Management
Hello Mekayla,We are sorry to hear about your experience with our front desk clerk. We strive to provide exceptional service to all our guests and we apologize for any inconvenience caused. Your feedback is important to us and we will address this issue internally to ensure it doesn't happen again. Thank you for bringing it to our attention.
by A traveller
ONE NIGHT FAN
Posted Jan. 30, 2024 on HotelsComment from Hotel Management
Feb. 1, 2024 by Manager, Hotel Management
Hello Gregie,We appreciate your fabulously high rating for us. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.
by A traveller
Posted Jan. 30, 2024 on Expedia
The room was nice, the bed was comfortable. The thermostat would only cool down so many degrees and only heat up to certain level. The hot cooked breakfast was fantastic! The scrambled eggs were delicious. The hotel is right on the freeway, so we asked for a quiet room. Would definitely stay here again. The swimming pool and jacuzzi looked great, but we didn't get a chance to use them.
Comment from Hotel Management
Feb. 1, 2024 by Manager, Hotel Management
Hello KAREN,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the comfortable bed and the delicious scrambled eggs during breakfast. We apologize for any inconvenience caused by the temperature controls in your room; we will make a note of this for future improvements. It's wonderful to know that you would consider staying with us again and we hope you get the opportunity to enjoy the swimming pool and jacuzzi next time.
by A traveller
Posted Jan. 26, 2024 on Expedia
Comment from Hotel Management
Jan. 27, 2024 by Manager, Hotel Management
Hello Steve,We're sorry to hear that your recent stay with us wasn't up to your expectations. We would appreciate if you could reach out to us directly to provide more details about your experience, so we can address any issues you may have encountered. We value your feedback and want to ensure that we improve our services for all our guests. Please contact us at your earliest convenience.
by A traveller
Posted Jan. 18, 2024 on Hotels
Comment from Hotel Management
Jan. 20, 2024 by Manager, Hotel Management
Hello Carmen,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad to hear that you had an enjoyable experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.
by A traveller
Posted Jan. 15, 2024 on Hotels
Nice hotel clean
Comment from Hotel Management
Jan. 17, 2024 by Manager, Hotel Management
Hello Gloria,Thank you for taking the time to leave us a review! We're glad to hear that you found our hotel to be clean. We strive to maintain a high level of cleanliness and hygiene for our guests' comfort. We appreciate your feedback and hope to welcome you back in the future.
by A traveller
Posted Jan. 4, 2024 on Expedia
My room was spotless and I was very impressed.
Comment from Hotel Management
Jan. 12, 2024 by Manager, Hotel Management
Hello Emma,Thank you for your kind words regarding the cleanliness of your room. We strive to provide exceptional service and it's rewarding to know that we met your expectations. We appreciate your feedback and hope to welcome you back in the future.
by A traveller
Posted Dec. 30, 2023 on Hotels
Comment from Hotel Management
Jan. 2, 2024 by Manager, Hotel Management
Dear Guest,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience. If you have any further feedback or need assistance with future reservations, please don't hesitate to reach out to us directly. We look forward to welcoming you again soon!
by A traveller
Posted Dec. 26, 2023 on Expedia
I almost always stayed at BW but seems like not all BW are the same, like other provides water bottles and this one is not…anyway it’s good
Comment from Hotel Management
Dec. 28, 2023 by Manager, Hotel Management
Hello Thai,Thank you for your loyalty to the Best Western brand. We appreciate your feedback and are glad to hear that you had an overall positive experience at our hotel. While we don't provide water bottles, we offer a range of amenities and services to ensure a comfortable stay. We hope to welcome you back on your next visit.
by A traveller
Posted Dec. 25, 2023 on Hotels
Comment from Hotel Management
Dec. 28, 2023 by Manager, Hotel Management
Hello Haji,Thank you for staying with us and for your perfect rating! We're thrilled to hear that you had a fantastic experience at our hotel. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!
