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Best Western Ontario Mills Mall

2.5 star property
Hotel near Ontario Mills Shopping Mall, connected to a shopping center in Ontario

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Photo gallery for Best Western Ontario Mills Mall

Exterior
Property amenity
Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)
Lobby
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

View in a map
4395 Ontario Mills Pkwy, Ontario, CA, 91764
  • Place, Ontario Mills Shopping Mall
    ‪2 min walk‬
  • Place, iFLY Indoor Skydiving - Ontario
    ‪5 min walk‬
  • Place, Toyota Arena
    ‪15 min walk‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(20 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Accessible bathroom

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

Premium bedding, down comforters, pillowtop beds, desk

Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

2 Queen Beds, Non-Smoking, Work Desk, Microwave And Mini-Refrigerator

  • Sleeps 4

1 King Bed, Non-Smoking, Sofabed For One Person, Work Desk, Microwave And Mini-Refrigerator

  • Sleeps 3

1 King Bed, Non-Smoking, Work Desk, Microwave And Mini-Refrigerator

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Sofabed For One Person, Work Desk, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 3

Communication Mobility Accessible 2 Queen Room With Roll In Shower

  • Sleeps 4

View all photos for Mobility Accessible King Room With Roll In Shower

Bathroom

Mobility Accessible King Room With Roll In Shower

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Mini-Refrigerator, Non Smoking

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Roll In Shower, Work Desk, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 4

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  • Pool
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  • Pet friendly
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CA $186 total
includes taxes & fees
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About the area

Ontario

Heart of Ontario.With a stay at this Arena District hotel, you'll be within half a mile (1 km) of Ontario Mills Shopping Mall and 2 miles (3 km) of Toyota Arena. Scandia Amusement Park and Cucamonga-Guasti Regional Park are also within 3 miles (5 km).

What's nearby

  • Ontario Mills Shopping Mall - 2 min walk - 0.2 km
  • iFLY Indoor Skydiving - Ontario - 5 min walk - 0.5 km
  • Toyota Arena - 15 min walk - 1.3 km
  • Scandia Amusement Park - 3 min drive - 3.4 km
  • Disneyland® Resort - 59 min drive - 67.0 km

Getting around

  • East Ontario Station - 6 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 13 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬4 min walk
  • ‪Rainforest Cafe - ‬11 min walk
  • ‪In-N-Out Burger - ‬5 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Panda Express - ‬14 min walk

About this property

Best Western Ontario Mills Mall

Hotel near Ontario Mills Shopping Mall, connected to a shopping center in Ontario
Best Western Ontario Mills Mall offers its guests an outdoor pool, a hot tub, and a fitness center. Public spaces have free WiFi and wired Internet. A 24-hour business center and a meeting room are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 797 square feet (74 square meters) and includes conference space. The business-friendly Best Western Ontario Mills Mall also features multilingual staff, a fireplace in the lobby, and laundry facilities. Free self parking is available.

This Ontario hotel is smoke free.

  • 1 building
  • 105 guestrooms or units
  • 4 levels
  • 797 sq ft of conference space
  • 74 sq m of conference space
  • Full breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
Best Western Ontario Mills Mall offers 105 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Ontario hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

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includes taxes & fees
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Free manager's reception (select days)

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • MP3 dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 30

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 75 per stay), plus a one-time cleaning fee of USD 75
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 75 per stay) plus USD 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 

We should mention

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ayres Inn Ontario Mills Mall
Ayres Ontario Mills Mall
Ayres Hotel Ontario Mills Mall
Ayres Inn Suites Ontario at the Mills Mall
Best Western Ontario
Ontario Mills Mall Ontario
Best Western Ontario Mills Mally
Best Western Ontario Mills Mall Hotel
Ayres Hotel Ontario at the Mills Mall
Best Western Ontario Mills Mall Ontario
Best Western Ontario Mills Mall Hotel Ontario

Best Western Ontario Mills Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 353 out of 537 reviews
Rating 8 - Good. 113 out of 537 reviews
Rating 6 - Okay. 39 out of 537 reviews
Rating 4 - Poor. 16 out of 537 reviews
Rating 2 - Terrible. 16 out of 537 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Daniel

Stayed 3 nights in Oct 2025

10/10 Excellent

Xunwei

Stayed 1 night in Nov 2025

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, the staff was nice. Very close to shopping and entertainment. Will stay again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Christopher

Stayed 2 nights in Oct 2025

8/10 Good

Paulina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Convenient location, gas station, supermarket, in n out, chic fila, easy access to freeway. Clean property, spacious king bed room.
Stayed 2 nights in Oct 2025

10/10 Excellent

Reginald

Stayed 1 night in Nov 2025

10/10 Excellent

Lawrence

Stayed 3 nights in Oct 2025

8/10 Good

Kimberly

Stayed 1 night in Nov 2025

10/10 Excellent

Brenda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Telia

Stayed 2 nights in Oct 2025

6/10 Okay

Anthony

Stayed 2 nights in Oct 2025

6/10 Okay

Helen

Business traveller
Liked: Cleanliness
Just okay. Mediocre breakfast, body wash not replenish, room not cleaned after the first night, stayed two nights, didn’t realize until later that that I had to request. Rooms was clean, but seem dated to me. Spider in the closet, I’m terrified of spiders. Would not stay here again.
Stayed 2 nights in Oct 2025

8/10 Good

Matthew, Fort Worth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 4 nights in Oct 2025

6/10 Okay

Ivan

Stayed 1 night in Oct 2025

10/10 Excellent

ClaireMarie

Stayed 1 night in Oct 2025

2/10 Terrible

Lizette

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff.
Stayed 2 nights in Oct 2025

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here. Very convenient location.
Stayed 1 night in Sep 2025

10/10 Excellent

Jorge G

Stayed 2 nights in Sep 2025

8/10 Good

Tecla, Boerne

Did not get the first floor I requested the lamp in the corner of the room was not working, but besides that breakfast was fabulous. The staff was fabulous. Check in was easy.
Stayed 2 nights in Oct 2025

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is generally my go-to property when visiting town. Rooms are comfortable and clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

sheri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Convenient location
Stayed 1 night in Oct 2025

6/10 Okay

Malesa

Liked: Room comfort
Check-in was fast and easy, and the front desk attendant was friendly, which made a good first impression. The room was nice and spacious, the bed was very comfortable, and the AC worked really well — perfect after a long day. I also loved that they have coffee available all day in the lobby — such a nice touch. However, I had a credit for drinks and snacks that I didn’t get to use. When I asked about it the next morning, I was told that I could only get the voucher at check-in, but the front desk attendant never mentioned it when I arrived. That was disappointing and felt like a missed perk. Breakfast was okay — nothing fancy, but enough to get you started for the day. They had a waffle maker, juices, cheese omelettes, sausage links, potatoes, plus a cereal and yogurt station. The only downside was that the potatoes were a bit undercooked & there was no option of eggs with no cheese. Overall, it was a decent stay with comfortable accommodations and friendly service, but the lack of communication about the voucher was frustrating.
Stayed 1 night in Oct 2025

10/10 Excellent

Breanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025