Ratings based on 1,290 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 17, 2024
Comment from Hotel Management
Mar. 19, 2024 by Glenda Rivera, General Manager, Hotel Management
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.
by A traveller
Posted Feb. 25, 2024
The room was great very large plenty of room. There were no hand towels, wash clothes or shower caps. I called to lobby to get items said they would bring them right up. Never showed!
Comment from Hotel Management
Feb. 26, 2024 by Glenda Rivera, General Manager, Hotel Management
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a positive experience at our newly renovated property, and we hope to see you again soon!
by A traveller
Posted Feb. 18, 2024
Lack of free parking
Comment from Hotel Management
Feb. 19, 2024 by Glenda Rivera, General Manager, Hotel Management
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!
by A traveller from Saugus
Posted Feb. 1, 2024 on Expedia
Property is a few minutes drive to LAX.
Comment from Hotel Management
Feb. 1, 2024 by Glenda Rivera, General Manager, Hotel Management
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a positive experience at our newly renovated property, and we hope to see you again soon!
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Jan. 31, 2024 by Glenda Rivera, General Manager, Hotel Management
Thank you for staying with us and taking a moment to rate our hotel. We are glad to hear you had a positive experience at our newly renovated property, and we hope to see you again soon!
by A traveller
Posted Jan. 27, 2024 on Expedia
Carpet in rooms dirty. Air conditioner broken In most rooms. Parking is expensive
Comment from Hotel Management
Jan. 28, 2024 by Glenda Rivera, General Manager, Hotel Management
We are sorry to hear about your experience. We strive to provide a clean and comfortable stay for each of our guest. Thank you for sharing your comments with us so we can make changes. We genuinely hope to have the opportunity to welcome you back and make it right in our newly renovated hotel.
by A traveller
Posted Jan. 27, 2024 on Hotels
I always enjoy staying at your hotel. The staff is welcoming and accommodating. I was have Ng repairs done to my home and chose your hotel as my home away from home.
Comment from Hotel Management
Jan. 27, 2024 by Glenda Rivera, General Manager, Hotel Management
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!
by A traveller
Posted Jan. 26, 2024 on Expedia
Hotel was clean. Parking was expensive and sewer pipe was leaking and dripped on to my truck
Comment from Hotel Management
Feb. 6, 2024 by Glenda Rivera, General Manager, Hotel Management
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide an elevated experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.
by A traveller
Posted Jan. 26, 2024 on Expedia
Great hotel near airport. Food is a 15min walk away but it was good. Free airport is a bonus too.
Comment from Hotel Management
Jan. 26, 2024 by Glenda Rivera, General Manager, Hotel Management
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!
by A traveller
Posted Jan. 25, 2024 on Expedia
Property was good but limited facilities. Free shuttle pick up took hours from the airport to hotel. From hotel free shuttle was hourly but did not cater to late night and early morning flights. Bags had to be transported to rooms ourselves and food availability at the hotel was limited.
Comment from Hotel Management
Jan. 26, 2024 by Glenda Rivera, General Manager, Hotel Management
Thank you for staying with us and for taking a moment to share your feedback. We strive to provide an elevated experience for all of our guests, and we are sorry to hear we missed the mark. We shared your comments with our team to make improvements, and we hope to welcome you back to our newly renovated hotel for a five-star experience.
