Note fondée sur 5 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,6 sur 5
4,2 Propreté de la chambre
3,8 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
2 sur 5
par un voyageur

Highly disappointing

Publié le 8 mars 2023 sur Hotels
For the price, the quality should be much, much higher at this hotel. We had problems from the minute we arrived in our bungalow. The shower was stuck on one lukewarm temperature and couldn't be adjusted. No minibar, but there was a refrigerator to keep our water and other drinks cold. However, it was broken too. There were no cushions on the chairs in the private outdoor area of our bungalow, so we couldn't use them. One morning we ordered room service for breakfast. We were told it would be 20-25 minutes. After 90 minutes, we had to call and cancel because it was time to leave for the day...without breakfast. The bungalow was dark and decor was average. Tried to use the "business center" (a single old computer next to the check-in desk) but the printer had no ink, so we couldn't print. Throughout the hotel, you'll notice how dated and faded it is. We stayed in a bungalow for six nights and then needed to extend our trip. Since the bungalow was such a poor value, we moved to a room in the tower. So much worse! Hilariously, the cheaper rooms have scratchy sheets and lumpy pillows. It felt like being in the steerage cabin, even though we were still paying over $700 per night. The tower rooms are severely dated and shabby. The hotel's one saving grace are the staff — almost all of them were very nice.
Commentaires de Gestion de l’hôtel
18 avr. 2023 par Derek, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to tell us about your experience at the Fairmont Miramar - Hotel & Bungalows. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
5 sur 5
par un voyageur

Publié le 27 déc. 2022 sur Expedia
Outstanding property for dog-travellers. Would do the Bungalows again, how many hotels have this much outdoor walking area?
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 6 juin 2022 sur Hotels
4 sur 5
par un voyageur

Fun family trip

Publié le 17 mars 2022 sur Hotels
Clean, comfortable bungalow. Beautiful property and great location. Great food, pool, and hot tub.
Commentaires de Gestion de l’hôtel
24 avr. 2022 par Garrett Paulzine Asst. Guest Services Manager, Gestion de l’hôtel
Dear Mr. Gill, We very much appreciate your comments regarding your stay at the Fairmont Miramar - Hotel & Bungalows. I am glad you got to have a great Bungalow experience! It is always a pleasure to receive positive feedback about our staff (and the view). I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Garrett Paulzine Asst. Guest Services Manager
2 sur 5
par un voyageur

Publié le 2 juin 2021 sur Expedia
Our room wasn’t ready on time, in fact an hour late. Tv was having no signal all the time so we have to reboot it at least 10x. No beverages in room provided. You would expect a little more for $1000 a night room. The hotel gives more of the vibes of 3 star hotel. The fig restaurant food was amazing though