Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2022 sur Expedia
Belle place pour rester avec la famille. Les chambres grandes et confortables avec une chambre fermée et un coin salon distinct
Commentaires de Gestion de l’hôtel
30 sept. 2022 par Dir. of Sales, Gestion de l’hôtel
Thank you Angelica...for your stay with us and kind feedback!
par Lénaïck
Publié le 5 juill. 2017 sur Hotels
par un voyageur de San Dimas
Publié le 13 mars 2024
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Director of Front Office, Gestion de l’hôtel
Dear Admin, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Fairplex Hotel & Conference Center; we hope to see you again soon. Griselda Amezcua - Director of Front Office
par un voyageur
Publié le 23 févr. 2024 sur Expedia
The staff was amazing. So friendly and helpful. Loved the local farm to table in the lobby on Wednesdays!
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Director of Front Office, Gestion de l’hôtel
Dear Lisa, Thank you for choosing to stay with the Sheraton Fairplex Hotel & Conference Center, and we appreciate your positive feedback. We're thrilled to hear that our staff made a positive impression with their friendliness and helpfulness. It's delightful to know that you enjoyed the local farm-to-table offerings in the lobby on Wednesdays. Your satisfaction is our priority, and we look forward to the pleasure of welcoming you back for another enjoyable stay.Griselda Amezcua - Director of Front Office
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Very good.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Director of Front Office, Gestion de l’hôtel
Dear John, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at the Sheraton Fairplex Hotel & Conference Center. We hope to have the pleasure of doing so again on your next visit to the area.Griselda Amezcua - Director of Front Office
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Director of Front Office, Gestion de l’hôtel
Dear Maria. We are thrilled you had an excellent stay at the Sheraton Fairplex Hotel & Conference Center, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Griselda Amezcua - Director of Front Office
par un voyageur
Publié le 6 févr. 2024 sur Hotels
The property was maintained well and the staff was very nice and helpful. Check-in was not very smooth and the card reader failed several times and made me suspicious. I would assume a property managed by Marriott could afford card readers with Tap technology. The mobile ordering feature was a complete disappointment. The QR would not connect successfully at first and when it did, the only menu to be viewed was for breakfast.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Director of Front Office, Gestion de l’hôtel
Dear Rudy, Thank you for sharing your experience with us. We are delighted that our well-maintained property and courteous staff left a positive impression on your stay! However, we regret the inconvenience you faced during check-in due to card reader issues. We apologize for the frustration caused, and we will certainly explore ways to enhance our guest service. Additionally, we apologize for the disappointment with our mobile ordering feature. We will share your message appropriately, and we regret the frustration this caused. We hope to have the opportunity to provide a more streamlined and enjoyable stay for you in the future.Griselda Amezcua - Director of Front Office
par un voyageur
Publié le 5 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Director of Front Office, Gestion de l’hôtel
Dear Elizabeth, Thank you for choosing us for your recent visit to Pomona. We hope your overall stay was enjoyable; however, we regret that you did not leave completely satisfied. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Griselda Amezcua - Director of Front Office
par un voyageur
Publié le 21 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Director of Front Office, Gestion de l’hôtel
Dear Phyllis, Thank you for the excellent rating. We are delighted we exceeded your expectations for a fantastic stay at the Sheraton Fairplex Hotel & Conference Center. We hope to have the pleasure of doing so again on your next visit to the area.Griselda Amezcua - Director of Front Office
par un voyageur
Publié le 16 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Director of Front Office, Gestion de l’hôtel
Dear Jamal, Thank you for choosing Sheraton Fairplex Hotel & Conference Center. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Griselda Amezcua - Director of Front Office
