2/10 Terrible
Tamara
Travelled with family and small children
Oct 29, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
SERIOUS HEALTH CODE VIOLATIONS: The most disgusting hotel stay of my life. They put me in a room with a urine-soaked mattress. That is just as horrific as it sounds. This was after first being put in a room with a door that wouldn't lock. They moved us to another room, but it was the wrong room so our key didn't work. We packed up our belongings yet again. They finally moved us to a 3rd room, and when I laid down to sleep that night, I smelled pee. At first I thought it was in my head, but I moved my hand across the sheet, and it was WET! The mattress under the sheet was SOAKED WITH URINE! I laid in someone else's urine in this hotel room. I can't fathom the level of incompetence and lack of protocol that leads to something so horrid.
So, at 12:30am, I had to go to the front desk and request a new room. At that point, I was almost in tears and wanted to leave, but my son was already asleep in the other bed, and I just wanted to get us into a room so he could continue sleeping. The front desk person didn't believe me, so he sent the young security guard to my room to see if I was telling the truth. He came into my room, while my young son was sleeping. It felt very unsafe to me, but I figured I didn't have a choice. He photographed and smelled the mattress, but he refused to touch it to see it was still wet.
I was told I still needed to pay for my stay, so I am contacting a lawyer and the state health department. Stay away. This hotel is run by amateurs with no clue.
Tamara
Stayed 1 night in Oct 2025