Note fondée sur 516 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
2,9 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2023 sur Hotels
Hotel convenable . Propre
Commentaires de Gestion de l’hôtel
13 août 2023 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Patrick,Thank you for sharing with us. Our staff at the Red Roof Inn Shelbyville appreciated your 8/10 score. As it pertains to your comments, please feel free to share your feedback with us.Once again, we would like to thank you for sharing with us. It would be our pleasure to host you again in the future.Regards,XaoRediResponse Specialist
par un voyageur
Publié le 8 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
31 mai 2022 par Champakbhai Patel, Gestion de l’hôtel
Dear Martin,
Thank you for taking the time to fill out a rating for us. We appreciate the time you took out of your day.
par un voyageur
Publié le 14 nov. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
16 nov. 2018 par Himanshu Patel, Gestion de l’hôtel
Dear Dave,
Thank you so much for taking time to rate your stay with us.
We appreciate it so much and work hard for guests like you.
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Mario. The staff and I at the Red Roof Inn Shelbyville appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 19 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 janv. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Dan. The staff and I at the Red Roof Inn Shelbyville appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
par un voyageur
Publié le 6 janv. 2024 sur Expedia
This hotel is not what it used to be. We regularly travel to Kentucky and have stayed here a couple of times. The walls/headboard in the room was not clean, bathroom was dirty. There was a hole in the floor in the room. The bed is very old and uncomfortable. They charge a larger deposit for incidentals than what the room will cost for one night. There was trash all over the premises outside.
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Oniel Rediresponse Specialist, Gestion de l’hôtel
Hi Chelsea,Thank you for taking the time to write a review of your stay at the Red Roof Inn Shelbyville. Please accept our most sincere apologies for any inconvenience caused by the room you were assigned, especially regarding the bathroom cleanliness. Regarding the other concerning matters you've highlighted, please know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Regards,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Not Clean at All
Publié le 6 janv. 2024 sur HotelsIt was not clean at all. Stains on the comforter and on the sheets that looked like blood. Hair and dirt in the shower and the sink. Trash left over from prior guests. Overall not clean at all. Looks like the housekeeper just makes the bed and arranges items.
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Oniel Rediresponse Specialist, Gestion de l’hôtel
Hi Anonymous,Thank you for taking the time to write a review of your stay at the Red Roof Inn Shelbyville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please accept our apologies for any inconvenience caused by the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Regards,RedRoof Management
par un voyageur
Publié le 19 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Melissa,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Shelbyville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.We value you as a our guest and welcome your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
par un voyageur
Publié le 20 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Elizabeth. The staff and I at the Red Roof Inn Shelbyville were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management
par un voyageur
Publié le 13 nov. 2023 sur Expedia
The beds are crappy but good service
Commentaires de Gestion de l’hôtel
15 nov. 2023 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Robyn, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Shelbyville. We sincerely appreciate your feedback and are happy to hear you were pleased with the customer service. However, you mentioned that the beds were not to your liking. Red Roof continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Tianna Red Roof Management RediResponse Specialist
