Ratings based on 904 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 14, 2024
Nice, clean, big rooms. Very convenient to Eastern Louisville.
Comment from Hotel Management
Mar. 14, 2024 by GM, Hotel Management
Thank you for the perfect rating, Kirk!We are very pleased to hear that you had a wonderful stay at SpringHill Suites Louisville Hurstbourne North. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!John NGM
by A traveller
Posted Feb. 25, 2024 on Expedia
Over booked. Other family had to go to different hotels
Comment from Hotel Management
Mar. 4, 2024 by GM, Hotel Management
Tonda, we appreciate you sharing your feedback with us. However, we're truly sorry to hear about your experience surrounding your reservation. It sounds like there may have been a misunderstanding related to the duration of your stay. We did have two rooms that had water damage due to a guest leaving his water on. We thought we would have them ready, and we did not. We strive to ensure all reservations are handled correctly to keep our guests satisfied and comfortable. We did get your reservation moved to another Marriott and paid for the room for the inconvenience. If you choose to give us another opportunity in the future, we would be glad to assist you in ensuring your booking details are clearly addressed.Thank you,John NGM
by A traveller
Posted Feb. 25, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by GM, Hotel Management
Jamie, it's terrific to hear that you had a pleasant experience at SpringHill Louisville North Hurstbourne North. We understand how important clean, friendly and inviting a place is when away from home. Please consider us for future visits to the area.John NGM
by A traveller
Posted Feb. 25, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by GM, Hotel Management
Tammy, it's wonderful to know that your stay at SpringHill Louisville Hurstbourne North met your expectations. We're glad that you found comfort in our clean environment and appreciate the dedication and professionalism of our team members. We're eagerly anticipating your return visit.John NGM
by A traveller
Posted Feb. 20, 2024 on Expedia
Comment from Hotel Management
Feb. 23, 2024 by GM, Hotel Management
Misty, it's wonderful to learn you had a fantastic experience at SpringHill Louisville Hurstbourne North. We appreciate you staying with us and providing positive feedback for our team. We hope to warmly welcome you back soon.Thank you,John NGM
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by GM, Hotel Management
Latoria, we're delighted to hear that you appreciated the cleanliness of SpringHill Louisville Hurstbourne North. Your positive feedback truly uplifts our team members. We're looking forward to welcoming you back in the future.Again, thank you!John NGM
by A traveller
Posted Feb. 19, 2024 on Expedia
The staff was friendly, and the rooms were fantastic! Would stay again!
Comment from Hotel Management
Feb. 19, 2024 by GM, Hotel Management
Tiffany, we're delighted to hear that you enjoyed your stay at SpringHill Suites Louisville North. Our aim is to provide a convenient and enjoyable experience for all our guests. We're thrilled that our team members at the front desk were able to exceed your expectations. Thank you for recommending us, we look forward to welcoming you back.John NGM
by A traveller
Posted Feb. 18, 2024 on Expedia
Comment from Hotel Management
Feb. 20, 2024 by GM, Hotel Management
Thank you for the perfect rating, Ashley!We are very pleased to hear that you had a wonderful stay at SpringHill Suites Louisville Hurstbourne North. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!John NGM
by A traveller
Posted Feb. 17, 2024 on Expedia
Comment from Hotel Management
Feb. 19, 2024 by GM, Hotel Management
Joshua, thank you for sharing your experience at the SpringHill Louisville Hurstbourne. It's also fantastic to hear that you enjoyed your room. We can't wait to welcome you back for another delightful stay.Thank you,John NGM
by A traveller
So noisy
Posted Feb. 17, 2024 on HotelsIt was so noisy Friday night was the worst people letting there kids run up and down the hallway kids banging on the walls. Every night it was very loud. Honestly should of changed hotels and I really just was not impressed that when I called down they didn’t come up to tell them to stop making so much noise
Comment from Hotel Management
Feb. 19, 2024 by Staff, Hotel Management
Thank you for sharing your feedback, Barry.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.Thank you,SHS Staff
