Ratings based on 1,274 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 20, 2024
Food was horrible!!! For an all inclusive.. the food needs to improve
Comment from Hotel Management
Apr. 21, 2024 by Fiorela Richardson, Hotel Management
Dear Leticia Renee,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
by A traveller
Posted Apr. 19, 2024
Extremely close to the airport, great to not waste any time getting there but it was very loud with planes constantly arriving and departing. Our balcony view was of the casino and airport so not pleasing and very loud. We were mislead and thought we could access the entire property including the ocean point section. Sadly we were stuck in the family section with the sub par pools. It was cool to offer pool slides but they were a huge eyesore. The dining offered to the Macho beach section was okay, many dinners it was hard to find something enjoyable to eat. We often left the resort for better food and entertainment. It was not easy to find live music or activities on our section of resort. The staff was extremely kind and accommodating. The WiFi was amazing, and strong enough to be used at the beach which was a pleasant surprise. The location of the resort was easy to get cabs and explore other areas of the beautiful island.
Comment from Hotel Management
Apr. 19, 2024 by Fiorela Richardson, Hotel Management
Dear Tasha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
by A traveller from Dayton
Posted Mar. 18, 2024
The stay was great. The staff were great. The bar tenders at the pool bar seem to be a little overwhelmed at times but overall it was great.
Comment from Hotel Management
Mar. 18, 2024 by Fiorela Richardson, Hotel Management
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
by A traveller
Posted Feb. 1, 2024 on Expedia
The staff is amazing. Area is safe and have lots of dinning area, clubs and casinos with in walking distance. Hotel is clean and the food is great. The beach is wonderful with silky sand. My rm qas 344 over looking the pool. Room super clean, bed is comfortable and lots of pillows qnd closet space. Safe in room. And bathroom ventilation. AC was good, no water pressure problem.
Comment from Hotel Management
Feb. 1, 2024 by Fiorela Richardson, Hotel Management
Dear Chudian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
by A traveller from Kew Gardens
Posted Jan. 31, 2024 on Expedia
glad a nice time
Comment from Hotel Management
Feb. 1, 2024 by Fiorela Richardson, Hotel Management
Dear Greeta,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
by A traveller
Posted Jan. 31, 2024 on Expedia
DO NOT STAY HERE!! We have been staying at Sonesta for the past 7 years and the service and quality has gone WAY down. It is not what it used to be. The worst parts were the service people and the food was absolutely terrible. The people who work here are NOT HAPPY AT ALLLLL. I mean, they don't even crack a smile. The only friendly person we encountered were the ladies that serve water & drinks at the buffet. Everyone (and I mean everyone) acted as if they were beyond miserable. The bartenders would roll their eyes at patrons, including myself and just seemed to absolutely despise their jobs.
I was unable to take a shower one day, because there was literally no hot water (all day), and I don't mean luke warm water...it would literally turn off, if you turned it to the warm/hot setting.
It's like pulling an arm & a leg to get water. It's ridiculous and totally unacceptable for the amount of money this resort charges.
If you are looking for a nearby hotel, stay at The Morgan.
We will never be back to Sonesta. Sad to say that, but never again. It was horrible! :(
Comment from Hotel Management
Feb. 1, 2024 by Fiorela Richardson, Hotel Management
Dear Chad,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations pertaining to the overall service and behavior of staff. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Fiorela Richardson, Hotel Management
Dear Angel L,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Jan. 31, 2024 by Fiorela Richardson, Hotel Management
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
by A traveller from Boca Raton
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Fiorela Richardson, Hotel Management
Dear Deborah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
by A traveller
Posted Jan. 29, 2024 on Expedia
Noisy food same every day
Comment from Hotel Management
Jan. 31, 2024 by Fiorela Richardson, Hotel Management
Dear David,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations pertaining to the dining accommodations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
