4/10 Poor
pascal
Aug 18, 2025
Air Conditioning Performance is Unacceptable
We stayed at the Radisson Blu in Lübeck in mid-August. We booked the hotel for two main reasons: location & air conditioning. Fully satisfied on the first, totally unsatisfied on the second. The hotel amenities displayed online, specifically the A/C are totally misleading. After we checked-in, we turned the A/C on and noticed no cold air coming out of the vent despite placing the setting on lowest temperature. After 3 hours, the temperature in the room had remained unchanged. We called the front desk and we got an off-the-chart explanation: the A/C will drop the temperature by a maximum of 3C from the outside temperature (at check-out we were told it was 5C). Anyway, how can you be comfortable during hot days? During our stay the temperature was 31C. It is unacceptable for a brand name hotel to not allow guests to set there own room temperature. Saving the environment perhaps? In that case, need to ban all combustion engine mode of transportation! Saving money is a more plausible explanation.
Other negative: shaggy carpet that has accumulated dust and mites and other allergens for probably over 15 years. Time to upgrade to hygienic hard surfaces.
For EUR 180 / night, that Radisson is not at par with the hotel category it is claiming.
We also filed a complaint with Radisson headquarters.
pascal
Stayed 2 nights in Aug 2025























