Ratings based on 150 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 16, 2024 on Expedia
Not enough activity in the hotel
by A traveller from Redmond
Posted Feb. 1, 2024 on Expedia
There appears to be no onsite management to correct anything. Due to an airline strike we were delayed two days getting to our pre-paid reservation. Guests of other hotels were comped those nights. Entre Cielos said they would comp the last night that had been privately booked...all of this had to be done by them, through reservations. We were told the refund had been made, then they told us they could not do this. Never anyone with any authority onsite to even have a discussion. As part of the room you are provided a complimentary bottle of wine. When we took it to dinner they said there was a $30,000 peso ($25) corkage fee because that was provided by housekeeping not the restaurant, so we passed. Trying to arrange tours or spa visits was difficult and they confused my wife with another guest (totally different name). We tried arranging several offsite wine tours and they never did get it right even with screenshots of our prior conversations. Poor communication. This was supposed to be the highlight of our Argentina trip and turned out to be quite the opposite. Very disappointing
by A traveller
Posted Feb. 1, 2024 on Expedia
by A traveller
Posted Feb. 1, 2024 on Expedia
by A traveller
Posted Dec. 13, 2023 on Expedia
Comment from Hotel Management
Dec. 14, 2023 by Emilia Arreguez | Sales Manager, Hotel Management
Dear Rosamaría, Thank you for take a time to rate your stay. I hope you enjoyed your stay with us!We hope we can welcome you back soon.Kindest regards,
by A traveller
Posted Apr. 17, 2023 on Expedia
This place is like staying in Heaven! Everything was beyond our expectations!
by A traveller
Beautiful vineyard hotel
Posted Apr. 17, 2023 on HotelsThis is a beautiful wine lodge and the lofts are exceptional. It feels lovely to wake and sleep within the vines.
The breakfasts are great with a good selection. The dinners were ok but that could have just been the choice we made. Empanadas were great. It may have been nice to have had some evening entertainment. The hotel staff are friendly and professional. They did help quite a lot in organising vineyard tours. My feedback would be that they need to space out these tours at more realistic times as its feels like you're rushing around. You do pay a hefty premium for them to arrange transport and so you might be better off arranging your own taxi/uber for a fraction of the price. If the hotel do charge a premium for arranging transport then it could be that nicer cars are used. They should also make it very clear what is required to be paid in cash and what can be placed on credit card so that you come prepared.
by A traveller from miami
Posted Apr. 15, 2023 on Expedia
Service was very bad. Staff not trained. Expensive for what it offers
by A traveller
Posted Apr. 9, 2023 on Expedia
Excellent property, rooms, and Staff was amazing!
by A traveller
Posted Mar. 18, 2023 on Expedia
Great convenient location in Mendoza. Gorgeous property with wonderful rooms. We had a Vineyard Loft for 5 nights and it could not have been better with a great view and patio right in the middle of the vineyard. We had a large two story suite the last night which was also excellent. We had massages and a Hamam treatment in the beautiful, peaceful spa. Wonderful staff and a very nice restaurant as well. Highly recommend.
