Note fondée sur 356 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,2 Service et personnel
4,5 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel Hoo Luton
Publié le 17 juill. 2011 sur Hotelstrés moyen mauvais service belle cadre
par un voyageur
Publié le 15 févr. 2024 sur Expedia
We did have a lovely stay at Luton Hoo. We've started before and the views, staircase and dining room still takes the breath away. However it's really showing signs of wear tear now. Plus the staff, although all very friendly, clearly need some quality control. At dinner the maitre d, was clueless when it came to champagne. I asked for VC (I dont think he heard of it) but they had none. So when I asked hm to recommend one, I overheard him say to the waiter "Err is this is a good one?? Dinner was delicious. But...they forgot about broccoli and no salt and pepper on table. This was a regular occurrence. Breakfast same thing. Spa is also fab. But if you are going to call yourself 5 star, these little make all the difference. Trust me im in the service industry.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Surender, Gestion de l’hôtel
Thank you for your feedback and we'll ensure further wine training is put in place.
par un voyageur
Publié le 11 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Christophe, Gestion de l’hôtel
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.
par un voyageur
Beautiful building and terrible restaurant
Publié le 22 janv. 2024 sur HotelsBeautiful building with a lot of history. Dinner it was terrible, we had a crab linguine that was all mashed, unbelievable presentation, it looks like a dog food from a can, and we also had a caesar salad, but the chicken was totally bland with no salt al all, sauce was not caesar salad sauce, it was some oil, and the bread croutons were so hard and oily, impossible to eat.
The wine glass on the table was dirty.
Cocktails were like a 5 year old child made them, I was shocked.
The bartender was very nice, we met him later on, I just think he was not properly trained and he didn’t know what to do or how to do, or the hotel is not looking after the quality level.
The feeling that we had that the hotel management is relaying on the history of the place and ignoring the quality. It is riding high on its historical events. Spa area is nice, beautiful roof, but is outside the hotel building and they provide a transfer.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Surrender, Gestion de l’hôtel
Thank you for your feedback which will be followed up with the team.
par un voyageur
Publié le 8 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Christophe, Gestion de l’hôtel
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.
par un voyageur
Everything spot on !
Publié le 30 déc. 2023 sur HotelsReception and check in was quick despite a wedding party seemingly taking over the main house. Staff friendly, efficient and polite.
Our room was in a building a short walk / drive away with its own parking. The room was huge, clean and comfortable, with a good size ensuite with both bath, shower and twin basins. Temperature control was good too. The only thing lacking in the room was a USB charging point but I could manage a night without.
Dinner in the Adam’s Brasserie - lovey starters, steaks cooked to perfection and friendly polite service (thank you Cole !)
All in all a lovely place to stay
Commentaires de Gestion de l’hôtel
5 janv. 2024 par Christophe, Gestion de l’hôtel
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa. We hope to welcome you back again soon.
par un voyageur
Publié le 30 déc. 2023 sur Expedia
Its noot 5 star. Very very expensive. Not worth the money. Pool was cold. Food average but extortionate
Commentaires de Gestion de l’hôtel
5 janv. 2024 par Surender, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 29 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
5 janv. 2024 par Christophe, Gestion de l’hôtel
Thank you so much for your great review of your stay at Luton Hoo Hotel, Golf and Spa and we hope to welcome you back again soon.
par un voyageur
Publié le 29 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 janv. 2024 par Christophe, Gestion de l’hôtel
Thank you so much for your great review of your stay at Luton Hoo Hotel, Golf and Spa and we hope to welcome you back again soon.
par un voyageur
Publié le 26 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Christophe, Gestion de l’hôtel
Thank you for your great review of your stay at Luton Hoo Hotel, Golf and Spa.
