Note fondée sur 590 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mars 2024 sur Expedia
Walls were a little thin.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Nate, Gestion de l’hôtel
Thank you for the high rating!
par un voyageur
Publié le 12 févr. 2024 sur Expedia
The lady at the front desk who checked me in, Mary, was so nice, she had great customer service. She made sure to tell me all the details about the hotel. My room was a lot bigger than I had expected and very clean. I am definitely please with this stay so far.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Nate, Gestion de l’hôtel
Thank you for your kind words about Mary, our GM. Glad to hear your stay went well!
par un voyageur
Laundry was a plus!
Publié le 11 févr. 2024 sur HotelsExcellent service and commercial grade laundry. Heated indoor pool. We’ll be back.
Commentaires de Gestion de l’hôtel
23 mars 2024 par Nate, Gestion de l’hôtel
Thank-you for your nice review on some of our amenities! We look forward to having you stay again!
par un voyageur
Publié le 7 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Daniel AGM, Gestion de l’hôtel
Thank you so much for the 10 out of 10! We're glad that you enjoyed your stay and look forward to seeing you again!
par un voyageur
Publié le 11 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Daniel AGM, Gestion de l’hôtel
Thank you for the stellar review! We're glad you had an awesome stay and look forward to serving you next time you're in Lynchburg!
par un voyageur
Publié le 18 nov. 2023 sur Expedia
The hotel is in a convenient location. When we checked in our keys didn’t work, so we he to travel back to the front desk. The front desk agent was kind enough to ride the elevator with us to the room to make sure we were able to get in on the 2nd try. The beds are comfortable and the room size is great. The only thing that disappointed me was the condition of the bathroom. The bathtub had stains in it, there was hair on the floor, stains on the toilet seat and toilet handle. I was very uncomfortable in the bathroom, because it looked like it wasn’t cleaned at all.
par un voyageur
Publié le 12 nov. 2023 sur Expedia
par un voyageur
Publié le 11 nov. 2023 sur Expedia
par un voyageur
Publié le 11 nov. 2023 sur Expedia
Carpet had not been vacuumed. When we pulled the curtain closed at night it revealed a bandaid stuck on the wall. Totally grossed me out. The sheets were pilly and therefore itchy. The bed was worn out and we could not get comfortable. Didn’t sleep a wink! Will not return. The staff upon arrival were so nice and I had high hopes until we got into the bed and then saw the bandaid. The employee at checkout was awful. She didn’t care about our experience and simply just said I will tell housekeeping. Had no customer service skills or empathy to our experience.
Commentaires de Gestion de l’hôtel
14 nov. 2023 par Daniel AGM, Gestion de l’hôtel
I'm sorry to hear that your experience at our property wasn't enjoyable and that the employee at checkout didn't leave a good impression, that is certaintly not what we want any guest to deal with. I have the Hilton honors profile attached to that reservation and will be adding some points to your account as an apology for your experience.
par un voyageur
Publié le 8 nov. 2023 sur Expedia
Outstanding breakfast buffet. Food was freshly prepared. Great accommodations
Commentaires de Gestion de l’hôtel
9 nov. 2023 par Mary, GM, Gestion de l’hôtel
Thank you for the great compliment. We look forward to having you in the future!
