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The Resort @ Dolphin Heads

Property class: 3.5
3.5-star beachfront hotel with 3 outdoor pools

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Photo gallery for The Resort @ Dolphin Heads

3 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Property grounds
Flat-screen TV, DVD player
Ocean View Suite | Beach/ocean view
Ocean View Suite

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
6 Beach Road, Dolphin Heads, QLD, 4740
  • Place, Eimeo Beach
    ‪4 min drive‬
  • Place, Mackay Base Hospital
    ‪18 min drive‬
  • Place, Harrup Park
    ‪21 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪26 min drive‬

Room options

View all photos for Ocean View Suite

Ocean View Suite

Ocean View Suite

8.8 out of 10
Excellent
(21 reviews)
  • Ocean view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Pool View Suite

Pool View Suite

Pool View Suite

8.6 out of 10
Excellent
(4 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Studio

Individually decorated, individually furnished, laptop workspace

Family Studio

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Economy Studio, Garden View

Economy Studio, Garden View

Economy Studio, Garden View

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

About the area

Mackay

On the beach.Your stay at this Dolphin Heads hotel places you within 3 miles (5 km) of Eimeo Beach and Blacks Beach Park. Also, Eimeo Road State School is within 3 miles (5 km) and Northern Beaches Central Shopping Centre is within 6 miles (10 km).

What's nearby

  • Eimeo Beach - 4 min drive - 2.6 km
  • Bluewater Lagoon - 17 min drive - 19.0 km
  • Mackay Base Hospital - 18 min drive - 20.9 km
  • Mackay Marina Village & Shipyard - 21 min drive - 22.0 km
  • Harrup Park - 21 min drive - 22.0 km

Getting around

  • Mackay Station - 21 min drive
  • Mackay, QLD (MKY) - 24 min drive

Restaurants

  • ‪The Andergrove Tavern - ‬14 min drive
  • ‪McDonald's - ‬6 min drive
  • ‪The Coffee Shop Northern Beaches - ‬6 min drive
  • ‪Red Rooster - ‬12 min drive
  • ‪Sorbellos - ‬13 min drive

About this property

The Resort @ Dolphin Heads

3.5-star beachfront hotel with 3 outdoor pools
The Resort @ Dolphin Heads offers its guests 3 outdoor swimming pools and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 2153 square feet (200 square meters) and includes a conference center. A terrace, barbecue grills, and a vending machine are also featured at The Resort @ Dolphin Heads. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Mackay hotel.

  • 50 guestrooms or units
  • 2 levels
  • 6 buildings
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Built in 1990
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Resort @ Dolphin Heads offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and coffee/tea makers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Refrigerators and microwaves are provided.

Bathrooms include showers, complimentary toiletries, and hair dryers. Flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

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Pacific Sands Apartments
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  • Pool
  • Kitchen
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, 463 reviews
The price is CA $110
CA $123 total
includes taxes & fees
May 17 - May 18
Pacific Sands Apartments

Property amenities

Family friendly

  • 3 outdoor pools
  • Children's pool
  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekend cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: AUD 5 to 22 for adults and AUD 8 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • DVD player
  • Flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1 percent for credit card payments
The front desk is open daily from 8:00 AM - 4:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are available for AUD 30.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 5 to 22 for adults, and AUD 8 to 20 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 3830574

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.

Property is also known as

Dolphin Heads Resort
Dolphin Heads Resort
The Resort Dolphin Heads Hotel
The Resort @ Dolphin Heads Hotel
The Resort @ Dolphin Heads Dolphin Heads
The Resort @ Dolphin Heads Hotel Dolphin Heads

The Resort @ Dolphin Heads Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 117 out of 497 reviews
Rating 8 - Good. 200 out of 497 reviews
Rating 6 - Okay. 106 out of 497 reviews
Rating 4 - Poor. 56 out of 497 reviews
Rating 2 - Terrible. 18 out of 497 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

MICHAEL

Liked: Staff & service
Ants everywhere upstairs all over the inside table for 3days
Stayed 4 nights in Jan 2026

6/10 Okay

Gavin

Room great pity restaurant wasn’t open on Saturday night
Stayed 1 night in Jan 2026

6/10 Okay

Vicki

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No staff around. Clean but needing maintenance. Lots of Ants. Verandah roof leaking. Outdoor table and chairs in need of replacing
Stayed 1 night in Jan 2026

8/10 Good

Warren

Travelled with family, Travelled with group
Liked: Cleanliness
Room was great, view was fantastic, would recommend to others. Door lock needs replacing as very hard to open with key
Stayed 1 night in Jan 2026

8/10 Good

Vanessa

Stayed 1 night in Dec 2025

10/10 Excellent

Robyn

Liked: Cleanliness, amenities, property conditions & facilities
Spotless uncluttered room Easy check in Very obliging friendly hosts
Stayed 2 nights in Dec 2025

4/10 Poor

Kristina

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was juat average, sliding door did not close properly and was very loud. Linens were slightly dirty, bathroom light was broken and didnt turn on, tv was broken and didnt work. Staff was very limited so couldnt even ask for help. The facility expected you to leave the dishes clean before leaving (otherwise a charge) however, no sink - we had to wash dishes in the bathroom sink and no supplies were prvided. Ants everywhere, door and bathroom were rusty. Plates and cutlery were limited. No instructions on how to use the pool facilities, we finally asked someone who told us there was a fob to access the pool (day 2). Views were lovely but thats about it. Pool was ok.
Stayed 8 nights in Nov 2025

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great spot for relaxing, had to get help to find our room, staff were more than helpful. The pool was great and the ocen veiw was great. The room was clean, overall a very comfortable stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was cleaned and perfect 1st floor view.Only disappointment was no onsite restaurant, no sink to wash up had to use bathroom one and wrong code for carpark and entry. Once we found the manager on the phone all was good and perfect. The view the gardens are very nice and well set out we will be back
Oceanview Units
Poolside Bar
Pool
Heart pool
Stayed 3 nights in Nov 2025

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was incredibly easy. The clear instructions, sent directly to my mobile, were perfect for someone like me arriving late at night and leaving early in the morning. The room itself was very spacious with a very and a comfy bed. The view from the balcony was truly breathtaking. I'd highly recommend it as a place to spend some quiet time and just soak in the views.
Stayed 1 night in Sep 2025

6/10 Okay

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Woman’s hair on the bathroom floor on arrival. Dirty balcony tiles and no staff serviced the room throughout the entire stay.
Stayed 5 nights in Oct 2025

10/10 Excellent

Sharon

Stayed 1 night in Sep 2025

6/10 Okay

nicola

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice spot
Stayed 1 night in Aug 2025

6/10 Okay

Warren

Disliked: Staff & service, amenities
I found out upon arrival that the reception has been permanently closed. I managed to find someone who runs the facility who advised that all the check-in details were sent to me by email however, this message was never received. As there were no staff available through reception, my only point of contact was through the bar. Unfortunately, the bar staff were unable to assist with my queries and requests. No Wi-fi (as advised on their web site) No service on the room for my week long stay. The pool was closed for repairs and maintenance throughout my stay there. The evenings that I wanted to dine in the restaurant it was either closed (only open Wed - Sun) or not available on a Saturday night due to a function. Location is fantastic but unfortunately let down by a very dated and understaffed facility.
Stayed 10 nights in Aug 2025

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A quiet stay with a lovely view.
Stayed 2 nights in Jul 2025

6/10 Okay

Lisa

Travelled with partner
Disliked: Staff & service, amenities
Firstly, the name of the resort does not match the booking site, so made it more difficult to find. Was told the restaurant would be open for dinner and it wasn’t. Not what you want to hear after a 12 hour drive. And thirdly, no one on reception when we checked out at 8.45 am. And no drop box for the room key.
Stayed 1 night in Jul 2025

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Ashleigh

Stayed 2 nights in Jun 2025

2/10 Terrible

Doug

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
We only had a SMS message about our accommodation, how to enter the room and there was no internet. Some personal attendence at reception would have been nice.
Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze, the customer service from owners and cafe staff impeccable. The grounds are stunning with the most amazing views. Rooms were clean and well appointed. Can't wait to plan my next trip
Stayed 2 nights in Jun 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

The room was great with a beautiful view off the balcony. The onsite restaurant & bar were amazing, the food was fantastic & the cocktails were also delicious :)
Stayed 2 nights in May 2025

10/10 Excellent

Tracey

Liked: Cleanliness, amenities
It was such a BEAUTIFUL EXPERIENCE staying at Dolphin heads.
Absolutely STUNNING SUNSETS from my balcony.
How ZEN!!
Stayed 4 nights in May 2025

8/10 Good

Graham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were courteous and happy to assist if needed.
Stayed 3 nights in May 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never stay at this resort !!!

Absolutely terrible . Rude management , facilities untidy and unkept . Food below average , service even lower
Stayed 1 night in Apr 2025

6/10 Okay

Karen

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
The room we stayed in was very dated and original. It is in need of a renovation which a lot of the other units have had. Will be staying at Dolphin heads again but definately nog in this unit unless it is renovated.
Stayed 4 nights in Apr 2025