Ratings based on 941 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 22, 2023 on Expedia
by A traveller
Posted Nov. 20, 2023
by A traveller
Taco Meat & Onion Stench
Posted Oct. 25, 2023 on HotelsThe room worked for what we needed however the over bearing smell of Mexican food ruined our visit. We woke up daily to the smell of food in our room which then transferred yo all of our clothing and outerwear. We smelled like onion and taco seasoning everywhere we went. Had we known there was a Burrito restaurant ,cooking all day everyday, in the lobby without proper ventilation we would have booked elsewhere. Image walking into a restaurant or shop smelling like pungent spices and onions. We had to leave our luggage in our garage to air out. It was extremely frustrating ro deal with! I attempted to speak with someone about our concerns, yet each time we attempted there wasn’t anyone available. For the price we paid, the experience was ridiculous. This was our first stay at the Murray Hotel and it will definitely be our last. FYI, we are avid travelers and very laid back. However the stigma we experienced impacted our trip and limited the number of places we felt comfortable visiting. We did not want to be those people that smelled terrible in the enclosed places. If you cannot handle smelling like cooked taco/burrito meat with onions, avoid the Murray at all costs. Not to mention the coat we incurred for the dry cleaning of our coats and a few sweaters. Big let down!!
Comment from Hotel Management
Oct. 27, 2023 by Marketing, Hotel Management
We are truly disappointed to learn that your experience at our hotel was not what you expected. It seems that there were opportunities to create a better atmosphere for you during your stay, which we missed. Our management team is always available. We offer our sincerest apologies for the inconveniences these issues created for you. We understand that the café does not suit everyone's preference. We hope you accept our sincerest apologies and thank you for your review.
by A traveller
Posted Oct. 24, 2023 on Expedia
The location and charm of Murray had me back for a second visit. The unique rooms and hallways and amazingly kind staff make the visit truly magical. Love being right on Main Street!
Comment from Hotel Management
Oct. 25, 2023 by Marketing, Hotel Management
Thank you for mentioning our great location. We appreciate you taking the time to share your feedback and we hope to host you again soon.
by A traveller
Posted Oct. 22, 2023 on Expedia
Comment from Hotel Management
Oct. 25, 2023 by Marketing, Hotel Management
Your feedback is truly appreciated, and we thank you for sharing it.
by A traveller
Nice but noisy
Posted Oct. 19, 2023 on HotelsNice hotel with old feel charm. The room was a little small and only had one chair (no table) for sitting. The room was a little noisy, I wouldn’t want to be there during the busy season.
Comment from Hotel Management
Oct. 25, 2023 by Marketing, Hotel Management
Your feedback holds immense importance for us, and we extend our gratitude for investing your time in sharing it. We eagerly await the opportunity to host you once more in the near future.
by A traveller
Great hotel for a great price
Posted Oct. 19, 2023 on HotelsThe Murray is a nice, clean, comfortable hotel in the middle of all the action. The people there are very nice and helpful.
Comment from Hotel Management
Oct. 25, 2023 by Marketing, Hotel Management
Thank you for mentioning our great location. We appreciate you taking the time to share your feedback and we hope to host you again soon.
by A traveller
Posted Oct. 19, 2023 on Expedia
Very cute and quaint, would stay there again.
Comment from Hotel Management
Oct. 25, 2023 by Marketing, Hotel Management
Thank you for selecting the Murray Hotel for your visit to Mackinac Island. We are grateful for your feedback and hope to have the pleasure of hosting you again.
by A traveller
A Mac Favorite
Posted Oct. 18, 2023 on HotelsAlways a pleasure to stay at the Murray. Welcoming staff and comfortable room with the creamiest fudge on Mackinac! Love Allison's enthusiasm and the free fudge samples.
Comment from Hotel Management
Oct. 25, 2023 by Marketing, Hotel Management
I am glad you got to meet our friendly staff. Allison is great! We appreciate you taking the time to share your feedback and we hope to host you again soon.
by A traveller
Posted Oct. 17, 2023 on Expedia
I loved the Victorian decor and the old pictures hung everywhere. I took time just to walk the hallways and look at the pictures/. I also liked that they allowed me to leave my luggage after checkout to go explore the island. This was very appreciated.
Comment from Hotel Management
Oct. 24, 2023 by Marketing, Hotel Management
Thank you for selecting the Murray Hotel for your visit to Mackinac Island. We are grateful for your feedback and hope to have the pleasure of hosting you again.
