Ratings based on 361 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 11, 2024 on Expedia
Comment from Hotel Management
Jan. 20, 2024 by Salvador D'Urso, Hotel Management
Hi Amanda,Thank you so much for your feedback,We are thrilled that you enjoyed your stay with us,Hope to see you back soon,Kind regards,
by A traveller
Posted Jan. 8, 2024 on Expedia
The room was spacious for the 4 of us! we had two rooms and two bathrooms. We could hear the party happening on the other room and it was very loud, there was no receptionists for us to contact to ask for them to be quiet. The shower in one of the rooms didn’t have hot water.
Comment from Hotel Management
Jan. 20, 2024 by Salvador D'Urso, Hotel Management
Hi Renata,Thank you so much for your feedback,We are happy that overall you enjoyed your stay with us,I'm sorry about the noise, we have got an emergency number where you could call to complain and someone from our team will be going to ask them to be quiet,We are sorry that you didn't have hot water in one of the bathrooms, you should have told our team to contact the maintenance team, however, we apologise,Hope to see you back soon,Kind regards,
by A traveller
Posted Jan. 2, 2024 on Expedia
Comment from Hotel Management
Jan. 20, 2024 by Salvador D'Urso, Hotel Management
Hi Lynn,Thank you so much for your feedback,We are thrilled that you enjoyed your stay with us,Hope to see you back soon,Kind regards,
by A traveller
Posted Dec. 28, 2023 on Expedia
Comment from Hotel Management
Feb. 3, 2024 by Salvador D'Urso, Hotel Management
Hola Caroline,¡Muchas gracias por valorarnos!Esperamos vuelvas pronto para brindarte una aún mejor estancia,Un saludo,
by A traveller
Posted Oct. 24, 2023 on Hotels
Comment from Hotel Management
Oct. 29, 2023 by Eric Vökel Team, Hotel Management
Thank you for your excellent review, we are glad to hear that everything was perfect during your stay. It gives us energy to keep working every day.We hope to see you again soon at Eric Vökel.
by A traveller
Posted Oct. 16, 2023 on Expedia
Comment from Hotel Management
Oct. 21, 2023 by Salvador D'Urso, Hotel Management
Hola David,¡Muchas gracias por tu feedback!Nos alegra que hayas disfrutado tu estancia,Esperamos vuelvas pronto para mejorar tu experiencia,Un cordial saludo,
by A traveller
Posted Oct. 9, 2023 on Hotels
Comment from Hotel Management
Oct. 12, 2023 by Salvador D'Urso, Hotel Management
Hola Ellie,Lamentamos que tu experiencia no haya sido la mejor y no haya ido acorde a tus expectativas,Esperamos vuelvas pronto y poder mejorar y brindarte una mejor experiencia,Un cordial saludo,
by A traveller
Posted Sep. 28, 2023 on Hotels
Comment from Hotel Management
Sep. 30, 2023 by Salvador D'Urso, Hotel Management
Hola,¡Muchas gracias por tu comentario!Esperamos vuelvan pronto para que tengáis otra buena estacia e incluso poder mejorarosla,Un cordial saludo,
by A traveller
Excellent stay
Posted Sep. 22, 2023 on HotelsGood location a few mins walk from the old town. Out of hours check-in and check-out worked well. Room very good and nice roof terrace to sunbathe. Two small observations: the sofa bed was uncomfortable to sit on (we did not use it as a bed). There was also not much information about leaving - e.g. were we expected to clean the apartment or take out the rubbish / recycling.
Comment from Hotel Management
Sep. 25, 2023 by Eric Vökel, Hotel Management
Dear guest.Thank you so much for your review.We take note about your suggestions for the future.Best regards from Madrid.
by A traveller
Posted Sep. 17, 2023 on Expedia
Property is conveniently located; however, it can be a little loud at night for some light sleepers.
Rooms are very comfortable, and have a nice size for a long stay or a small family with kids.
We were there for 5 days, and liked our room, maybe an extra mirror would have been a nice plus, as there is only one washroom.
Only negative during our stay, was a call on our last day, reminding us check-out is at 11am. It was only 11:10am. We were ready to leave the hotel, but it felt like we were being kicked out. Other than that, a wonderful stay in Madrid.
Comment from Hotel Management
Sep. 25, 2023 by Eric Vökel, Hotel Management
Dear Felipe,Thanks a lot for your kind review.We sincerely apologize for any inconveniences, but the building is located on a central street of the city.We hope to see you again very soon.Best Regards
