Ratings based on 384 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 5, 2023 on Expedia
Comment from Hotel Management
Jan. 3, 2024 by AMK, Hotel Management
¡Stefan nos alegra que le haya gustado nuestro hotel!
by A traveller
A quiet and comfortable hotel.
Posted May 9, 2023 on HotelsA quiet, clean and spacious room. Cafe / bar food was good.
Comment from Hotel Management
May 10, 2023 by AMK, Hotel Management
Wilma thank you for your review. Have a nice day!
by A traveller
Posted Apr. 27, 2023 on Hotels
Comment from Hotel Management
May 3, 2023 by AMK, Hotel Management
Dear Nicholas,We are sorry you didnt like our hotel. Regards
by A traveller
Posted Apr. 10, 2023 on Expedia
Very good
Comment from Hotel Management
Apr. 18, 2023 by AMK, Hotel Management
¡Antonio gracias por la valoración!Nos alegra que le haya gustado el hotel..
by A traveller
Posted Mar. 21, 2023 on Expedia
Stay there one night with other three friends. They all have American passport and I only have a Colombian passport. We arrived around 8 pm, Had dinner and then went to bed.
At 8 am, someone was knocking the door very hard like they wanted to break it. I ran out from my med naked to the door, and before i reach out, someone opened the door and I was there totally naked. He said sorry and closed the door. I put on a towel and opened again to see what was going on, 4 men were standing there. One of them identified as a police officer and asked me for my documents. I showed my passport and the ones from my friends too, he said it was a routine immigration check, which i found weird since I've been i Spain many times and all Europe, and i know you do the immigration at the airport.
They saw the three blue American passports and returned them to me but kept my Colombian passport investigating thru their radios. Then he asked me how Iong I was staying in the country. I asked them what was wrong and he side "nothing", and they gave me my passport back and left.
I understand that the police have to receive information about every guest of the hotels. But the fact that they were only after me, and that the hotel gave them key to my room without my authorization, makes this all situation very strange.
When we asked the front desk who gave them access to my room. They denied, they pretended like they didn't know and totally called me a liar when I told them they door
Comment from Hotel Management
Mar. 21, 2023 by AMK, Hotel Management
Dear Esteban. As we told you on recepction we are not allowed to give the key of any room to the police because it is like your home. The police knock on the door and it appears you didnt close the door correctly.We are sorry about what happened but if the policeman comes to the hotel and wants to speak to you we have to give them your room number.Regards
by A traveller
Posted Mar. 8, 2023 on Hotels
Comment from Hotel Management
Mar. 9, 2023 by AMK, Hotel Management
Pernillla lamento que no le haya gustado su estancia en el hotel. si nos pudiera decir en qué podemos mejorar se lo agradeceríamos. Un saludo.
by A traveller from Brighton
Posted Nov. 7, 2022 on Expedia
The staff was amazingly helpful and friendly. Rooms were excellent, can't believe the price! Tapas from the bar was oh so good. Stay at this place if you are in south west Madrid.
Comment from Hotel Management
Nov. 30, 2022 by AMK, Hotel Management
Thak you for your review! Have a nice day
by A traveller from Marlborough
Posted Oct. 18, 2022 on Expedia
by A traveller
Posted Oct. 3, 2022 on Hotels
by A traveller from Lake worth
Posted Jul. 21, 2022 on Expedia
Hotel was ok for two nights. Breakfast not worth the cost. Coffee cups were dirty and breakfast selection was quite limited.
Comment from Hotel Management
Aug. 23, 2022 by AMK, Hotel Management
Dear Miss Lee,We are sorry you didnt like our hotel. Regards
