I stayed here during my Thanksgiving holiday, and WOW—what an incredible experience! The room was immaculately clean, comfortable, and very accessible. The location is absolutely perfect—within walking distance to everything: Palacio Real, the theater, Gran Vía, the train station, and bus lines. It truly does not get better than this!
The staff was phenomenal, and a very special shout-out to Carmen at the front desk! She greeted us every single morning with the biggest smile and genuine warmth, always excited to hear about our adventures and eager to help us plan the next ones. She went above and beyond in every way—helping us order Ubers, offering guidance, and making us feel truly welcomed. Carmen is an absolute gem and a huge asset to the hotel. Her outstanding customer service made our stay even more memorable.
I would 100% stay here again and highly recommend this hotel to anyone visiting the area!