Ratings based on 781 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 30, 2024 on Expedia
Love everything of these place.
Comment from Hotel Management
Jan. 31, 2024 by María Martín - Guest Relations, Hotel Management
Dear Cristian,Thank you for taking the time to share your recent experience at NH Collection Gran Vía! We were delighted to host you in the heart of Madrid and are pleased to know that you had a wonderful stay with us. We look forward to welcoming you back in the near future!Best regards,
by A traveller
Posted Jan. 25, 2024 on Expedia
Comment from Hotel Management
Jan. 31, 2024 by María Martín - Guest Relations, Hotel Management
Estimada Cecilia,Gracias por compartir su reciente experiencia en NH Collection Gran Vía. Nos alegramos de que disfrutara de una excelente estancia con nosotros. ¡Esperamos darle la bienvenida de nuevo pronto!Atentamente,
by A traveller
Posted Jan. 21, 2024 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by Bianca Fotea - Guest Relations , Hotel Management
Dear Stephen,I would like to thank you for the time that you have spent in giving us you opinion about our Hotel.All the team at NH Collection Grn Via have a main goal: providing memorable experiences to our guests, and we feel very satisfied when we achieve it. Your words are the best motivation for us to continue working in the same way.I hope that you will find the opportunity to come back to Madrid and we look forward to welcoming you again.Best regards,
by A traveller from Boqueron
Posted Jan. 20, 2024 on Expedia
LOCATION IS VERY GOOD, PET FRIENDLY. GOOD BREAKFAST. THE ROOF ACCESS ALLOWS EVERYONE TO PASS BY THE GUEST ELEVATOR AND I CONSIDER IT UNSAFE. WHEN A GUEST GETS INTO THE ELEVATOR SOMEONE CAN GET IN.
Comment from Hotel Management
Jan. 24, 2024 by Bianca Fotea - Guest Relations , Hotel Management
Dear Carlos,Greetings from NH Collection Gran Via!First and foremost we would like to thank you for your kind review. We do put a lot of effort and passion on a daily basis to make sure that our guests have a great experience while staying with us, and getting to know this has been the case it is the biggest prize we can possibly ask for.We truly look forward to personally welcome you back many more times to come in the near future. For us will be an absolute privilege.Until then, please receive our warmest regards.
by A traveller
Posted Jan. 19, 2024 on Hotels
Comment from Hotel Management
Jan. 20, 2024 by Bianca Fotea - Guest Relations , Hotel Management
Dear Dylan,First of all, I would like to thank you for choosing the NH Collection Gran Via during your last stay in Madrid, as well as for taking the time to share your opinion with us. The entire Hotel team has the aim of providing unique experiences to all our guests. So we are very satisfied to know that we have succeed in your case. I hope that you will find the opportunity to come back to Madrid, and we are looking forward to welcoming you back again.
by A traveller
Posted Jan. 9, 2024 on Expedia
Comment from Hotel Management
Jan. 31, 2024 by María Martín - Guest Relations, Hotel Management
Estimado Virgilio,Gracias por compartir su reciente experiencia en NH Collection Gran Vía. Nos alegramos de que disfrutara de una excelente estancia con nosotros. ¡Esperamos darle la bienvenida de nuevo pronto!Atentamente,
by A traveller
Posted Jan. 9, 2024 on Expedia
Very welcoming staff, and great daily housekeeping.
Comment from Hotel Management
Jan. 9, 2024 by María Martín - Guest Relations, Hotel Management
Dear AlMeqdad,Thank you for choosing NH Collection Gran Vía during your stay in Madrid. We were delighted to host you in the heart of the city and are pleased to know that you received excellent service. We look forward to welcoming you back in the near future!Best regards,
by A traveller
Posted Jan. 7, 2024 on Expedia
Centrally located. We spent 2 nights there. You can see the NYE fireworks from the rooftop. They have doors for the windows and black out curtains so it’s quiet from the busy streets but be careful you might sleep in until 2pm… all good for us but make sure to set your alarm if you have plans for the next day.
Comment from Hotel Management
Jan. 9, 2024 by María Martín - Guest Relations, Hotel Management
Dear Ruiou,Thank you for taking the time to share your recent experience at NH Collection Gran Vía. We are thrilled to know that you enjoyed NYE from the Sky Bar on the 9th floor! A unique experience indeed. We look forward to welcoming you back soon!Best regards,
by A traveller
City Center
Posted Jan. 4, 2024 on HotelsSmack center in Madrid…subway right next to you.
Comment from Hotel Management
Jan. 8, 2024 by María Martín - Guest Relations, Hotel Management
Dear Veronica,Thank you for choosing NH Collection Gran Vía during your stay in Madrid, we were delighted to host you in the heart of the city and are pleased to know that you enjoyed our central location.We would love to welcome you back again soon!Warm regards,
by A traveller
Posted Jan. 3, 2024 on Hotels
Location is perfect. Hotel is clean and staff were very helpful all the time
Comment from Hotel Management
Jan. 31, 2024 by María Martín - Guest Relations, Hotel Management
Dear Mr. Sarkar,Thank you for taking the time to share your recent experience at NH Collection Gran Vía. We were delighted to host you in the heart of Madrid and are pleased to read that you enjoyed our location and cleanliness. I will make sure to communicate your kind comments to the entire team to further motivate them to provide memorable experiences for our guests. We look forward to welcoming you back in the near future!Best regards,
