Ratings based on 942 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Montville
Posted Jan. 30, 2024 on Expedia
Knowing we were flying in from the US and would arrive early I emailed the property to request and early check in. Never received a reply. When we arrived around 11:00 we were told we would have to wait until 3:00 to check in. After a long flight we were exhausted and my husband was not feeling well. The sofas in the lobby were miserably uncomfortable. We sat for about 3 hours before my husband pleaded with the front desk staff to let us into our room. This was clearly not the best way to begin our trip. The rest of our stay was fine. The room was nice and the staff was pleasant enough. The woman working at the guest relations desk was very informative and helped us make the most of our 1 day in Madrid.
Comment from Hotel Management
Feb. 1, 2024 by NH Nacional, Hotel Management
Dear Mónica,We would like to convey our sincere thanks for your time and for sharing your rating and comments with the rest of the users, as it allows us to improve. We are glad to know that you enjoyed your stay and we thank you for referring to the good treatment received by the team, as it helps us to continue in the same line of work. We inform you that the check in time as it is informed is from 15:00 and if there is any room available it can be done before 15:00, subject to availability, it is a hotel that is usually full.We hope to have the opportunity to welcome you again. Best regards
by A traveller
Posted Jan. 17, 2024 on Hotels
Comment from Hotel Management
Jan. 18, 2024 by Daniela, Guest Relations , Hotel Management
Dear Guest, thank you for taking the time to leave a review about your recent stay. We are happy to know you thoroughly enjoyed your time with us.
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Jan. 18, 2024 by Daniela, Guest Relations , Hotel Management
Dear Guest, thank you for taking the time to leave a review about your recent stay. We are happy to know you thoroughly enjoyed your time with us.
by A traveller
Posted Jan. 12, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by NH Nacional, Hotel Management
Estimado Sr. IsraelMuchas gracias por su reseña sobre el hotel NH Nacional. Para nosotros es una enorme satisfacción haber cumplido con sus expectativas durante su estancia. Esperamos volver a verle pronto.Muchas gracias por valorar su experiencia en NH Nacional
by A traveller
Posted Jan. 11, 2024 on Expedia
The staff were very friendly, respectful and the facility was beautiful. It was close to everything. Everything was clean from the entrance and lobby to the restaurants and rooms. Will recommend to everyone.
Comment from Hotel Management
Jan. 13, 2024 by NH Nacional, Hotel Management
Dear Brenda,Thank you for sharing your experience at NH Nacional Hotel. We would like to convey our most sincere gratitude for the time dedicated and for referring to the good treatment received by the team, as it helps us to continue in the same line of work.Hope we have the chance to welcome you back in your next trip to Madrid!Yours faithfully,
by A traveller
Posted Jan. 7, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by NH Nacional, Hotel Management
Estimado Juan,Muchas gracias por su reseña sobre el hotel NH Nacional. Para nosotros es una enorme satisfacción haber cumplido con sus expectativas durante su estancia. Esperamos volver a verle pronto.Muchas gracias por valorar su experiencia en NH Nacional
by A traveller
Posted Dec. 30, 2023 on Expedia
I didn't receive any VIP benefit
Comment from Hotel Management
Jan. 2, 2024 by Daniela, Guest Relations , Hotel Management
Dear Mr. Ricardo, Thank you for taking the time to share your experience. We appreciate your comments and see that we have room for improvement based on the feedback from your recent experience. I would appreciate if you could give me the opportunity to speak with you directly about your experience to ensure that we take corrective action and restore your confidence in our hotel. If you would be so kind as to direct me to the best way to communicate with you should you be available, it would be a pleasure to discuss your stay with us. Your comments are the basis of our continuous improvement process. I remain at your complete disposal for any matter you may wish to discuss.
by A traveller
Posted Dec. 28, 2023 on Expedia
Comment from Hotel Management
Jan. 2, 2024 by Daniela, Guest Relations , Hotel Management
Dear Alexandra, Thank you for taking the time to rate your experience. We see that we have room for improvement based on the feedback. Please accept our sincere apologies for not being able to meet our usual standards during your stay. I would appreciate if you could give me the opportunity to speak with you directly about your experience to ensure that we take corrective action and restore your confidence in our hotel. If you would be so kind as to direct me to the best way to communicate with you should you be available, it would be a pleasure to discuss your stay with us. Your comments are the basis of our continuous improvement process. I remain at your complete disposal for any matter you may wish to discuss.
by A traveller
Posted Dec. 10, 2023 on Hotels
Comment from Hotel Management
Dec. 15, 2023 by NH Nacional, Hotel Management
Dear customer,Thank you for sharing your experience at NH Nacional Hotel. Hope we have the chance to welcome you back in your next trip to Madrid!Yours faithfully,
by A traveller
Posted Nov. 23, 2023 on Hotels
The room i stayed in was right next to the lift and i could hear the dinging all night. The temp of the room also wouldnt go below 21 degrees. Not the best room i have stayed in at this hotel.
Comment from Hotel Management
Dec. 6, 2023 by NH Nacional, Hotel Management
Dear customer, Thank you for sharing your experience at NH Nacional. We are sorry if there was any inconvenience with the noise or if the room was not to your liking. We hope to welcome you back on your next visit to Madrid and offer you a room to your liking.Sincerely
