Ratings based on 941 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 29, 2024 on Expedia
Great location
Comment from Hotel Management
Feb. 5, 2024 by Jorge, Hotel Management
Dear Eileen,Thank you for choosing us and for you review.We are proud we met your expectations and we hope to see you again soon.Kindest Regards,Jorge Fernández.Experience Manager.
by A traveller
Posted Jan. 11, 2024 on Expedia
Comment from Hotel Management
Jan. 15, 2024 by Jorge, Hotel Management
Dear Lizzette,Thank you for choosing us.We are glad to know that you enjoyed your stay and that we met your general expectations.It has been a pleasure serving you and we hope to do so again soon.Sincerely,Jorge Fernández.Experience Manager.
by A traveller
Posted Dec. 21, 2023 on Expedia
Comment from Hotel Management
Jan. 15, 2024 by Jorge, Hotel Management
Querido Paulo,Obrigado por nos escolher.Estamos felizes em saber que você gostou da sua estadia e que atendemos às suas expectativas gerais.Foi um prazer atendê-lo e esperamos fazê-lo novamente em breve.Sinceramente,Jorge Fernández.Experience Manager.
by A traveller
Posted Dec. 10, 2023 on Hotels
Excellent stay, clean, quiet and close to everything, just what we needed!!!
Comment from Hotel Management
Dec. 10, 2023 by Senda de Diego | Guest Service , Hotel Management
Dear Paola, First of all, thank you for taking a few minutes to share your opinion after your recent stay at Petit Palace Plaza Mayor. The whole team is happy to know that, in general, you were satisfied with your stay. As you say, the location of the hotel is unbeatable, we are in the heart of Madrid and that means you can reach the main places of our beautiful city with a pleasant walk. We shall be awaiting you for your next stay, Paola, whenever you decide to return.Thank you very much, Senda de Diego - Guest Service
by A traveller
Posted Dec. 5, 2023 on Expedia
Comment from Hotel Management
Dec. 30, 2023 by Jorge, Hotel Management
Dear Julius,Thank you for your comments and for choosing us for your visit to Madrid.We are proud to have met your expectations and happy to know you enjoyed your stay. We hope to welcome you again very soon.Sincerely,Jorge Fernández.Experience Manager.
by A traveller
Posted Dec. 2, 2023 on Hotels
Comment from Hotel Management
Dec. 10, 2023 by Senda de Diego | Guest Service , Hotel Management
Estimado Juan,En primer lugar, me gustaría agradecerle que haya confiado en nosotros para su estancia en Petit Palace Plaza Mayor y que se haya tomado el tiempo de rellenar esta reseña.Nos alegra que haya disfrutado de nuestra ubicación y estamos orgullosos de haber cumplido con sus expectativas. Esperamos volver a darle la bienvenida en cualquier momento, ¡en Petit Palace Plaza Mayor, estaremos esperando su próxima visita! Atentamente, Senda de Diego - Guest Service
by A traveller
Fabulous room in a great Location!
Posted Nov. 14, 2023 on HotelsGreat Location!!!! Friendly Staff. Large clean room and extra large bathroom. Fabulous shower. Comfortable bed. Definitely would recommend, especially for a family. Our room had a queen bed and a bunk bed.
Comment from Hotel Management
Nov. 15, 2023 by Beatriz Muñoz- Guest Services, Hotel Management
Dear Kristin,Thank you for your comments. We are happy to know that we met your expectations. Without doubt, our guest’s satisfaction is our objective. We hope to see you again soon. Kindest regards. Beatriz Muñoz guest services
by A traveller
Posted Nov. 11, 2023 on Expedia
This is our second time staying here and we love it as much as the first . It’s a beautiful hotel , service is the best and it couldn’t be better located . Will definitely be back to Petit Palace Plaza Mayor !!
Comment from Hotel Management
Nov. 12, 2023 by James Tejada - Guest Service , Hotel Management
Dear Manuel,Thank you for posting your review. We are thrilled to see you enjoyed your stay thoroughly. It was our pleasure to provide the best service possible in a well located spot in the centre of Madrid.That is all for now, Manuel, but we will be awaiting you for your third visit. Until then, kind regards,James TejadaGuest Service
by A traveller
Location, Location, Location
Posted Nov. 8, 2023 on HotelsExcellent location, near the Plaza Mayor and many attractions just walking distance from there. The place was clean, and very comfortable. The staff was very nice and helpful. Definitely, I'll stay there again.
Comment from Hotel Management
Nov. 12, 2023 by James Tejada - Guest Service, Hotel Management
Dear Carla, First of all, thank you for taking a few minutes to share your opinion after your recent stay at Petit Palace Plaza Mayor. The whole team is happy to know that, in general, you were satisfied with your stay. As you say, the location of the hotel is unbeatable, we are in the heart of Madrid and that means you can reach the main places of our beautiful city with a pleasant walk. We shall be awaiting you for your next stay, Carla, whenever you decide to return.Thank you very much, James Tejada - Guest Service
by A traveller
Posted Nov. 6, 2023 on Expedia
The hotel location is excellent if you want to visit and enjoy the Madrid city area. The only downside is that there was no air conditioning in the room.
Comment from Hotel Management
Nov. 7, 2023 by Beatriz Muñoz| Guest services, Hotel Management
Dear Noris,First of all thank you for choosing us for your stay in Madrid and thank you for taking a few minutes to give us your opinion. We would like to apologize for the inconvenience of the air conditioning, due to the system of the air machines it changes from cold to hot depending on the season of the year, it is true that those days in Madrid temperatures rose and you could notice more heat in your room, once again we apologize. However, we hope you had a pleasant stay in our hotel, we work every day to offer you the best service. We hope you will visit us again on your next stay in Madrid, Best regards Beatriz Muñoz Guest services
