Ratings based on 913 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 12, 2024
Comment from Hotel Management
Feb. 13, 2024 by James Tejada - Guest Service, Hotel Management
Estimada Victoria, Gracias por su fantástica reseña. Siempre nos complace saber que estamos haciendo nuestro trabajo como debemos. Esperamos volver a verles a ambos en su siguiente visita a Madrid. Saludos cordiales,JamesGuest Service
by A traveller
Posted Jan. 28, 2024 on Expedia
This property is right next to Plaza Mayor, which will be incredible for some and annoying for others, since it is right in the center of the tourist area. A little bit of noise at night from the surrounding area, but not too distracting and wasn't disruptive to my sleep. A great room with a comfortable bed.
Comment from Hotel Management
Jan. 30, 2024 by Jorge, Hotel Management
Dear Wells,Thank you for taking the timeto share your experience with other users.We are glad to know that you enjoyed your stay and proud we met your general expectations.Do not hesitate we take note of your suggestions for improvement. Thank you. It was a pleasure serving you and we hope to do so again soon.Sincerely, Jorge Fernández. Experience Manager.
by A traveller
Posted Jan. 21, 2024 on Expedia
Loved the location! Loved the hotel! It does have it's small tiny issues here and there because it's a 400-year old hotel, but overall a lovely one. I will definitely go back because of how cute it is and it's proximity to some damn good places to eat.
Comment from Hotel Management
Jan. 22, 2024 by Jorge, Hotel Management
Dear Keya,Thank you for taking the time to share your experience and for choosing us for your stay.We are glad that you enjoyed your stay and that we met your general expectations.It was a pleasure serving you and we hope to do so again soon.Sincerely,Jorge Fernandez.Experience Manager.
by A traveller
Perfect location in Madrid
Posted Jan. 21, 2024 on HotelsThe hotel was located centre of Madrid, right next to Placa de Mayor. They have beautiful staircase, old building with modernised room. Staff was very friendly. They serve very good breakfasts.
Comment from Hotel Management
Jan. 22, 2024 by Jorge, Hotel Management
Dear guest,Thank you for taking the time to share your experience and for choosing us for your stay.We are glad that you enjoyed your stay and that we met your expectations.It was a pleasure to assist you and we hope to do so again soon.Sincerely,Jorge Fernandez.Experience Manager.
by A traveller
Posted Jan. 11, 2024 on Expedia
Property is beautiful and staff very attentive. The reason for poor reviews is due to since I arrive late night there was no toiletries in the room. There was a sign in the elevator to call reception and request it if you need them but at such late night I just want to take a shower and rest. For must all other this is a great place to stay
Comment from Hotel Management
Jan. 19, 2024 by Iñaki Galve, Hotel Management
Dear Elba,First of all thank you for taking a few minutes to share with the entire Expedia community your opinion after your recent stay at Petit Palace Posada del Peine.Thank you for the comments you have made about the hotel and the treatment received by the team, our goal is to make you feel at home and we do not understand a better way to try to do it than with the best possible treatment and a hotel as comfortable as possible.We are sorry that due to the lack of traditional amenities in the room, your stay was not 100% satisfactory. Since before the pandemic we joined the European Union project for a Sustainable Tourism thanks to a Circular Economy, which implies a drastic reduction in the consumption of paper and plastics, main components of the traditional amenities, which we replaced by the Gel, Shampoo dispensers. Soap, Softener and Body Milk that you have found in the bathroom. As you say, the hotel still has stock of the traditional amenities but, indeed, you have to ask for them at reception where we will give them to you free of charge.Thank you very much, best regards,Iñaki GalveHost Petit Palace Posada del Peine
by A traveller
Posted Dec. 27, 2023 on Hotels
Comment from Hotel Management
Dec. 30, 2023 by Jorge, Hotel Management
Dear Mona,Thank you for your comments and for choosing us for your visit to Madrid.We are proud to have met your expectations and happy to know you enjoyed your stay. Looking forward to see you again soon,Jorge Fernández.Experience Manager.
by A traveller
Posted Dec. 17, 2023 on Expedia
Great location,
Comment from Hotel Management
Dec. 18, 2023 by Jorge, Hotel Management
Dear Ivan,Thank you for sharing your experience with other users.We are happy to know that you enjoyed your stay and that we met your expectations, especially in terms of location.It has been a pleasure serving you and we hope to see you again soon.Sincerely,Jorge Fernández.Experience Manager.
by A traveller from TOA BAJA
Posted Nov. 27, 2023 on Expedia
El personal muy atento, el lugar super céntrico. Cuidado con los carteristas y recordar que, por la localización, puede ser un poco “ruidoso”.
Comment from Hotel Management
Nov. 29, 2023 by James Tejada - Guest Service , Hotel Management
Estimada Zuleyka, Gracias por elegirnos y por tomarse la molestia de compartir su experiencia con el resto de usuarios. Nos alegra que hayas disfrutado de tu estancia y haber cumplido con tus expectativas, especialmente con el personal del hotel y nuestra ubicación céntrica. Ha sido un placer atenderle, Zuleyka y esperamos volver a hacerlo pronto. Atentamente, James Tejada - Guest Service
by A traveller
Posted Nov. 26, 2023 on Expedia
Comment from Hotel Management
Dec. 18, 2023 by Jorge, Hotel Management
Estimada Geraldina,Gracias por su valoración y, sobre todo, por elegirnos. Nos alegra saber que ha disfrutado de su estancia y haber cumplido con sus expectativas. Esperamos volver a darle la bienvenida pronto.Atentamente,Jorge Fernández.Experience Manager.
by A traveller
Posted Nov. 22, 2023 on Expedia
Comment from Hotel Management
Nov. 27, 2023 by James Tejada - Guest Service , Hotel Management
Estimado Alvin, Gracias por sus comentarios. Nos alegra saber que ha disfrutado de su estancia y haber cumplido con sus expectativas. No son todos los días que conseguimos un 5/5 y para nosotros es todo un logro. Esperamos volver a darle la bienvenida en su próxima estancia con nosotros. Cordialmente, James Tejada - Guest Service
