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Smartr Atocha Reina Sofia

4.0 star property
4-star aparthotel near Prado Museum

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Photo gallery for Smartr Atocha Reina Sofia

Front of property
32-inch LCD TV with digital channels, TV
Apartment, 2 Bedrooms
Apartment, 1 Bedroom | Private kitchen
Studio | Private kitchen

Reviews

8.0 out of 10
Very good

Popular amenities

  • Washer
  • Pet-friendly
  • Kitchen
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Calle Rafael Riego 24, Madrid, 28045
  • Place, Museo Nacional Centro de Arte Reina Sofía
    ‪7 min walk‬
  • Place, Prado Museum
    ‪16 min walk‬
  • Place, El Retiro Park
    ‪19 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

32-inch LCD TV with digital channels, TV

Apartment, 1 Bedroom

  • 64 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

1 bedroom, iron/ironing board, free cribs/infant beds, free WiFi

Apartment, 2 Bedrooms

  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio

Studio | Living area

Studio

  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Madrid

City center stay.Your stay at this Arganzuela aparthotel places you within 2 miles (3 km) of Prado Museum and El Retiro Park. Puerta del Sol and Gran Via are also within 2 miles (3 km).
View more Aparthotels in MadridOpens in a new window

What's nearby

  • Museo Nacional Centro de Arte Reina Sofía - 7 min walk - 0.6 km
  • Prado Museum - 16 min walk - 1.4 km
  • El Retiro Park - 19 min walk - 1.6 km
  • Gran Via - 3 min drive - 2.2 km
  • Puerta del Sol - 4 min drive - 2.9 km

Getting around

  • Palos de la Frontera Station - 2 min walk
  • Madrid (XOC-Atocha Train Station) - 4 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 18 min drive

Restaurants

  • ‪Martin Tostador - ‬2 min walk
  • ‪Sidreria La Posada - ‬4 min walk
  • ‪Síbao - ‬1 min walk
  • ‪Kavovar - ‬4 min walk
  • ‪Patacón Pisao - ‬4 min walk

About this property

Smartr Atocha Reina Sofia

4-star aparthotel near Prado Museum
Smartr Atocha Reina Sofia offers its guests an elevator. WiFi is free in public spaces.

This 4-star Madrid aparthotel is smoke free.

  • 25 guestrooms or units
  • Elevator
  • No smoking on site
Smartr Atocha Reina Sofia offers 25 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 4-star aparthotel have kitchens with cookware/dishes/utensils and dishwashers. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 32-inch LCD televisions come with digital channels. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 20 per night)

Family friendly

  • Free crib

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Oven
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 32-inch LCD TV with digital channels

Laundry

  • Washing machine

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming dogs only
  • One pet total (up to 55 lbs per pet)
  • Fee: EUR 30 per pet per stay
  • Service animals exempt from fees

Suitability/Accessibility

  • 7 steps to reach entrance
  • Elevator (31 inch wide door)
  • Smoking not allowed

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • Virtual front desk

Location highlights

  • In the city center
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 25 units
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests

Access methods

Access code, private entrance

Pets

  • Pets: EUR 30 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 55 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 20 per night (656 ft away)
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Housekeeping fee: EUR 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. 

Property Registration Number 03/313575.9/16

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Smartr Atocha Reina Sofia Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 21 out of 48 reviews
Rating 8 - Good. 16 out of 48 reviews
Rating 6 - Okay. 4 out of 48 reviews
Rating 4 - Poor. 2 out of 48 reviews
Rating 2 - Terrible. 5 out of 48 reviews

9.0/10

Cleanliness

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Renee, Glendora

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The check-in was very simple and we were pleased to walk into a nice, clean room. Our visit was less than 24 hours so we were not able to explore the area too much. The location was great as we were able to walk from the train station to the hotel and out again for dinner. Also, the hotel staff communicated very quickly with any questions I had using WhatsApp. Thank you, Smartr Atocha Reina Sofia!
Stayed 1 night in Apr 2025

10/10 Excellent

Lygia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Rachel

Liked: Cleanliness, room comfort

A clean and well positioned one night stay

We stayed for one night and were happy with the studio for this length of time. Very well equipped with plenty of space. Very close to the station it was good value for money and easily walkable to other areas of the city. The room was very clean. Downsides - we were on the ground floor and the “views” from the room were a little dismal - but for something so close to the station this was to be expected. I also had to chase the team running the location for the access codes and I would have expected to receive these at the time that check in was possible.
Stayed 1 night in Jun 2025

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was very nicely appointed. Clean and in good location. Only issues were firm matresses and incorrect exterior code was give multiple times before we received the correct one. Otherwise we would recommend this place
Stayed 3 nights in Jun 2025

10/10 Excellent

Denisse

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place very clean Only We have problems to check in and when we got to the place We waited 2 hrs to get in the room otherwise happy with our stay . Recommend 100%
Stayed 3 nights in May 2025

6/10 Okay

YU

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Yuefeng

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Leo R

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
desk staff has no flexibility dealing with credit card payments over the phone, I had phone issues upon reaching Madrid & the desk agent made me come to their office just to complete the payment process, just plain absurd since the office has my credit card info to reserve the unit, the agent could easily have easily processed the payment & give the entry code for the property over the phone, NO need for a subway ride to the office just to be given the entry code, what a hassle!
Stayed 4 nights in May 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, room comfort

Communication could have been better.

Our stay was good. The property was clean and very nice. The only issue we had was that we had to call them to get the codes to get in. They did not send them to us.
Stayed 1 night in Oct 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really comfortable apartment in a good area, close to Atocha transport hub and attractions such as the Reina Sofia and Prado Museums and the Retiro Park. Lots of bars and restaurants within a few minutes walk. Only negative was trying to get used to the quirky lock on the apartment door.
Stayed 4 nights in Sep 2024

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness
Good location, room is clean. The staff was not helpful at all. I sent in-APP messages twice on the day, asking for check in instructions and access code, but didn't receive any reply. I called the staff when I arrived at property, I was told check in instruction has been sent to WhatsApp. I didn't receive any message from the property, we had never communicated on WhatsApp. The staff refused providing access code on phone, and didn't want to send the code thru email or in-APP messages. After 20 minutes argument on phone, finally I was given the code. My first day of a 4-week holiday was totally ruined. It was the worst ever check in experience.
Stayed 3 nights in Sep 2024

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice quiet neighborhood
Stayed 4 nights in Jul 2024

10/10 Excellent

rafael

Liked: Cleanliness, room comfort
Very convenient locariin
Stayed 1 night in Jun 2024

2/10 Terrible

jing

Travelled with family

Be careful to book this place

Our room was not the one we booked om hotels.com. the room showed on hotels.com has a balcony and bright light. The room we got was a dark and no balcony with very bad smell. When you open the window you can see the garage around.
Stayed 1 night in Jun 2024

6/10 Okay

Mehmet

Liked: Cleanliness, room comfort

Clean and convenient place to stay, but, Check-in?

If you don’t have an internet access on the day of Check-in after 3:00 Pm, you might as well find another place to stay. Check in software needs more work to be fully functioning.
Stayed 1 night in May 2024

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, property conditions & facilities
Apartment was perfect for a family of four visiting Madrid for a few days. Very clean and functional with a full kitchen. Neighborhood is good and close to shops and grocery.
Stayed 3 nights in Apr 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and although the check in is online the communication is very good. The remote receptionist was communication was great via what’s app.Excellent service
Stayed 1 night in Feb 2024

8/10 Good

larry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, good room space with kitchen and washer. Very close to Atocha train station. There are some stain marks on the coach need to be cleaned so people can sit on it.
Stayed 1 night in Jan 2024

10/10 Excellent

Carlos Augusto

Liked: Cleanliness, amenities, property conditions & facilities
2 bedroom, nice bathroom and linens (items I think are the most relevant for travelers). Good location.
Stayed 4 nights in Nov 2023

10/10 Excellent

Carlos, Ladson

Liked: Cleanliness, property conditions & facilities
Nice and clean place, love it
Stayed 4 nights in Oct 2023

10/10 Excellent

RODRIGO

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

2/10 Terrible

Oscar

Business traveller
Disliked: Room comfort
Stayed 5 nights in Jun 2025

8/10 Good

Ivan

Business traveller
Liked: Room comfort

Would definitely book again.

Check in info received before arrival. Nice apartment. Plenty of dining or grocery shopping around. No WINE OPENER?! A towel in the kitchen would be useful to do minor dishes (apartment had a dishwasher, but traveling solo, didn’t really need it). Door to apartment let in some noise from people coming and going, but bedroom was quiet.
Stayed 4 nights in May 2025

4/10 Poor

FRANCISCO

Travelled with family
Liked: Cleanliness

No es para todos

Mandaron instrucciones para check in, pero no hay lobby. No hay cuidado de maletas, y los que hay en los alrededores no son 24 horas. La falta de toque humano es frustrante. Preferi ir a otro hotel.
Stayed 1 night in May 2025

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025