Ratings based on 362 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024 on Hotels
by A traveller
Posted Nov. 30, 2023 on Expedia
I booked 2 rooms 2 months in advance. I immediately noticed that I booked 1 night too many, and asked to modify the reservation by 1 night less. They said the room was pre-paid and non-refundable. When I said I made the reservation 3 hours ago and just made a mistake, they hung up on me. In my opinion this is thievery, and an unacceptable procedure. We go to Mahahual every year, and I will never stay there again.
by A traveller
Posted Jun. 26, 2023 on Expedia
Our stay here was ok. It is what you would expect for the price you pay here. The staff were friendly, but not super helpful. We asked for some drinking glasses as there were none provided in the room, and the staff were uncomfortably reluctant to give us the glasses, suggesting we drink from bottles only. There were no fridges in the rooms, so we instead needed to buy ice down the road to cool our bottles of wine in the sink. The restaurant looked ok, but found it a little bit strange that the only people seems to be using it was the staff themselves eating infront of all the guests, and celebrating what seemed to be a birthday. The rooms were clean, bed was comfortable. All in all an ok stay. Mahahual does have a seaweed problem at certain times of the year, which is unfortunate but can’t be helped.
by A traveller
Posted Jun. 1, 2023 on Expedia
Well situated, cold air conditioning, lumpy full size bed, friendly staff
Comment from Hotel Management
Jun. 2, 2023 by L.T- Carlos Escamilla / Manager, Hotel Management
Dear Mr. Carlos:Many thanks for your feedback of our services.Please comeback soon.Best regards.
by A traveller
Posted May 1, 2023 on Expedia
Ya habíamos visitado este hotel y está muy bonito y limpio. Ahora está sumamente descuidado. Sucio. Los colaboradores flojos solo sentados todo el día a excepción de l chica del bar. No no deja ron papel higiénico en la limpieza. No hay teléfono para liamar a Recepcion o pedir servicio a cuartos. Las pizzas terribles. Carísimo el tema de la bebida y comida y no tienen calidad. Que lastima. No volveremos
Comment from Hotel Management
May 3, 2023 by L.T- Carlos Escamilla / Manager, Hotel Management
Estimada Sra. Gabriela:Agradecemos su visita a nuestro hotel y lamentamos sui percepción y que se haya llevado una impresión así de nuestros colaboradores, consideramos no es la manera más respetuosa de describirlos.Esperemos nos brinde otra oportunidad en el futuro.
by A traveller
Posted Mar. 10, 2023 on Expedia
It’s right across the ocean! The only thing is the seaweed in front of the hotel. But no one can really control that. It’s beautiful inside
Comment from Hotel Management
Mar. 11, 2023 by L.T- Carlos Escamilla / Manager, Hotel Management
Dear Lorie:Many thanks for your feedback.Always we try to celan the seaweed for our guests.See ypou next time.
by A traveller
Posted Feb. 23, 2023 on Expedia
Comment from Hotel Management
Mar. 17, 2023 by L.T- Carlos Escamilla / Manager, Hotel Management
Estimado huésped:Muchas gracias por su valoración.Vuelva pronto con nosotros.
by A traveller
Posted Dec. 7, 2022 on Hotels
Comment from Hotel Management
Dec. 9, 2022 by L.T- Carlos Escamilla / Manager, Hotel Management
Estimado Michael P:Muchas gracias por su valoración, lo esperamos pronto de vuelta tenga una feliz navidad !!
by A traveller
Posted Aug. 16, 2022 on Expedia
I liked the hotel looked but not how the room. The room looked like it had been used and wasn’t ready for new people to stay.
Comment from Hotel Management
Aug. 22, 2022 by L.T- Carlos Escamilla / Manager, Hotel Management
Dear Josefina:Thanks for stay with us.All of our rooms have been cleaned before check in of all our guests, additional our blanks and towels are new, we dont know why you mention this.Best regards.
by A traveller
Posted Aug. 1, 2022 on Expedia
