Ratings based on 309 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by Agnes Tay - Hotel Manager, Hotel Management
Dear Linda,Warmest Greetings from Home by the River!Thank you so much for such a wonderful review and for taking the time to write. The customer service experience here was the best we have had” – We believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud … and motivates us at the same time! Thank you.Sincerely,Agnes TayHotel Manager
by A traveller
Posted Jan. 22, 2024 on Expedia
A really nice hotel in a great location to explore the historic centre of Melaka. Easy to walk to all the main sights and restaurants.
Comment from Hotel Management
Feb. 5, 2024 by Agnes Tay - Hotel Manager, Hotel Management
Dear Mr Paul,Warmest Greetings from Home by the River!We are extremely happy to know you had a great stay at our Home by the River especially highlighting the hotel location.We look forward to welcoming you again hopefully in the not-too-distant future.Sincerely,Agnes TayHotel Manager
by A traveller
Posted Jan. 12, 2024 on Expedia
Very wonderful, friendly staff. We stayed 4 nights and was advised by the B/F staff that they would provide us with "special" cuisine to prevent us from getting bored with their B/F options. We felt that there were plently of choices.We had special.meals on the 3rd & 4th day specially prepared for us by their chefs. I had stayed 10Nights at 2 different Singapore hotels & no one considered we may be bored with their B/F options. Also, the hotel manager met us and responded to our queries re where to find local peranakan cuisine. She helped organize transport for us to get to our destinations without difficulty..Highly recommend all who vidit Melaka to stay at Casa Del Rio
Comment from Hotel Management
Feb. 5, 2024 by Agnes Tay - Hotel Manager, Hotel Management
Dear Doris,Thank you so much for taking the time to share your delightful experience with us! We are thrilled to hear that you enjoyed every aspect of your stay, especially the spa.It warms our hearts to know that our efforts to create a happy and welcoming environment have resonated with you. Our team works hard to ensure that each guest feels pampered and content during their time with us.Your kind words about the spa experience are truly appreciated. We strive to provide a tranquil and rejuvenating atmosphere, and it's rewarding to hear that we succeeded in enhancing your overall happiness.We look forward to welcoming you back for another rejuvenating escape. If there's anything specific you loved about the spa or any suggestions you have for improvement, please feel free to share. We value your feedback and always aim to exceed your expectations.Wishing you continued happiness and relaxation,Thanks,Agnes TayHotel Manager
by A traveller from Singapore
Posted Dec. 13, 2023 on Expedia
This hotel is centralized and is working distance to Jonker street and some major shopping center. Polite and courteous staff.
Comment from Hotel Management
Dec. 14, 2023 by Agnes Tay - Hotel Manager, Hotel Management
Dear Loga,Warmest Greeting from Home by the River!Thank you so much for choosing Casa del Rio Melaka Hotel for your staycation and for you kind feedback.I am delighted to learn that you had a fantastic time and enjoyed your stay with us for this special occasion.We strive to give the best service and create exquisite stays for our guests and going through your comment makes us believe that we have achieved this goal.We truly hope to have the opportunity to welcoming you back in the near future.Best regards,Agnes TayHotel Manager
by A traveller from Dengkil
Posted Dec. 11, 2023 on Expedia
Comment from Hotel Management
Dec. 14, 2023 by Agnes Tay - Hotel Manager, Hotel Management
Dear Izyan Nadirah,Warmest Greetings from Home by the River!Thanks for the review and star rating. We hope you've had yet another amazing stay with us, and we can't wait for you to be back soon.Sincerely,Agnes TayHotel Manager
by A traveller from saratoga
Posted Oct. 30, 2023 on Expedia
Comment from Hotel Management
Nov. 1, 2023 by Agnes Tay - Hotel Manager, Hotel Management
Dear Thian,Warmest Greetings from Home by the River!Thanks for the review and star rating. We hope you've had yet another amazing stay with us, and we can't wait for you to be back soon.Sincerely,Agnes TayHotel Manager
by A traveller
Posted Sep. 8, 2023 on Hotels
Comment from Hotel Management
Nov. 1, 2023 by Agnes Tay - Hotel Manager, Hotel Management
Dear Anonymous,Warmest Greetings from Home by the River!We thank you for your wonderful review and staying with us during your recent visit to Melaka. We are elated to hear that you had a pleasant stay with us and we appreciate your recognition of our friendly and welcoming service. We look forward to welcoming you again hopefully in the not too distant future.Sincerely,Agnes TayHotel Manager
by A traveller
Posted Aug. 19, 2023 on Expedia
This time,I will make a serious comment to your hotel.
Honestly to say, The hotel itself is very good, but I felt that the staff could have been better educated.
It was a pity that the hotel could not meet the very simple requests of the guests, and that the necessary equipment such as bath towels etc., was not available.
It may be 5 star in Malacca, but it is not at the level of global 5 star hotel like a Riz carton, Four seasons, Marriott and others.
However, the management class has a high level of hospitality, and I felt that they are aiming for a global 5 star hotel.
Please do your best.
by A traveller
Posted Jul. 2, 2023 on Expedia
Staff are friendly however felt a bit lost after handed the key because upon checkin, none of the staff introduced where are the dining areas or what time for breakfast or where to find the lift.
Comment from Hotel Management
Jul. 4, 2023 by Agnes Tay - Hotel Manager, Hotel Management
Dear Shao-Chin,Thank you for taking the time to share your feedback.We regret to learn about the some of the challenges that you experienced during your stay.Please rest assured that your comments have been shared with the relevant departments for their review and improvement.We are looking forward to welcoming you back to stay with us again soon.Sincerely,Agnes TayHotel Manager
by A traveller
Posted Jun. 29, 2023 on Hotels
We had an absolutely wonderful time at Casa del Rio Melaka. All the staff from the reception, doorman, restaurant, cleaners, gardeners wete all very helpful, polite and courteous and would go out of their way to help you. We would recommend this hotel for a relaxing stay.
Comment from Hotel Management
Jul. 4, 2023 by Agnes Tay - Hotel Manager, Hotel Management
Dear Susan,Warmest Greetings from Home by the River!We thank you for your wonderful review and staying with us during your recent visit to Melaka. We are elated to hear that you had a pleasant stay with us and we appreciate your recognition of our friendly and welcoming service. We look forward to welcoming you again hopefully in the not too distant future.Sincerely,Agnes TayHotel Manager
