Ratings based on 330 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
It’s 3 stars at best
Posted Feb. 24, 2024 on HotelsIt’s a good option if you have to stay in Male island for a night. The floor is very greasy and the bed feels moist. The overall clean. Fast check in and pick up from airport. Decent selection at breakfast.
Comment from Hotel Management
Mar. 19, 2024 by JEN Maldives , Hotel Management
Dear Sophia, Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to share your feedback following your recent stay with us. We're glad to hear that our hotel served as a convenient option for your overnight stay in Male' and that you appreciated our fast check-in process and airport pickup service.However, we are disappointed to learn of the issues you experienced with the cleanliness of the floor and the moisture in the bed. Please accept our sincerest apologies for any inconvenience this may have caused. Rest assured, we take cleanliness and guest comfort very seriously, and we will address these concerns with our team to ensure that such issues are promptly rectified.On a positive note, we're pleased that you found our breakfast selection to be decent. We continuously strive to offer a variety of options to cater to different tastes and preferences.We truly value your feedback as it helps us identify areas for improvement. Should your travels bring you back to Male in the future, we would be grateful for the opportunity to provide you with a much-improved experience that exceeds your expectations.Best Regards,JEN Maldives Team
by A traveller
Posted Jan. 26, 2024 on Expedia
by A traveller from Moonee Ponds
Posted Jan. 14, 2024 on Expedia
The property and staff were lovely. Food at restaurant really good. Unfortunetly our plane was delayed so we got there really late and had to leave early, but I would have loved to seen more of it. The pool looked beautifully lit at night. Service to and from airport was fantastic and staff so helpful.
Comment from Hotel Management
Jan. 27, 2024 by JEN Maldives Team , Hotel Management
Dear Joanne, Greetings from JEN Maldives, Malé by Shangri-LaThank you so much for taking the time to share your experience with us! We are delighted to hear that you found our property and staff to be lovely. It's fantastic to know that you enjoyed the food at our restaurant as we strive to provide a delightful dining experience for our guests.We arepleased that you found our airport service to be fantastic and our staff to be helpful. Providing excellent service and assistance is a top priority for us, and we're thrilled that we could make your travels a bit smoother.While your stay may have been brief, we hope that the positive aspects you experienced will leave a lasting impression. Should your travels bring you back to the area, we would love the opportunity to welcome you again, and this time, hopefully, you'll have the chance to explore more of what our property has to offer.Safe travels, and we look forward to welcoming you back in the future!Best Regards,JEN Maldives Team
by A traveller
Posted Jan. 5, 2024 on Hotels
by A traveller
Posted Dec. 29, 2023 on Expedia
All the staff were helpful except reservations. We had to make an unexpected cancellation after the first night as we realized we could not access the resorts from the hotel in Male city contrary to what we had thought. Despite all entreaties to charge the standard one night fee only, the reservations team insisted on debiting the entire cost for the 3 day booking. They tossed us back and forth claiming that the travel site refused to grant any accommodation all the while they had the power to apply discretion because we had paid at the hotel on arrival. Up till now they never even deigned to respond to my email.
by A traveller
Posted Dec. 26, 2023 on Expedia
by A traveller
Posted Dec. 26, 2023 on Expedia
by A traveller
Posted Dec. 5, 2023 on Expedia
Service at the pool bar is extremely poor I waited an hour for an iced coffee and had been completely forgotten about. This wasn't sadly the first time as I waited 40 minutes for food also. Considering the nightly cost you expect a higher level of service and not to be ignored. Very disappointed.
I had emailed the hotel requesting a pick from the airport and cue to arriving no one was there. I never had an apology or received any reply! Very poor
Comment from Hotel Management
Dec. 25, 2023 by JEN Maldives Team, Hotel Management
Dear Kylie, Greetings from JEN Maldives Malé by Shangri-LaThank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experiences you encountered during your recent stay with us. We are truly sorry for the extended wait times at the pool bar and the lack of attention you experienced. This is certainly not the level of service we strive to offer our guests, and we understand how frustrating and inconvenient it must have been for you. Rest assured that we have shared your feedback with our pool bar staff and management team to address and rectify the issues promptly.Regarding the airport pick-up, we deeply regret the inconvenience caused by the oversight. This falls short of our usual standards, and we are actively investigating the matter to ensure it does not happen again in the future. Your concerns have not gone unnoticed, and we are committed to making the necessary improvements to prevent such incidents from reoccurring. We value your feedback and hope to have the chance to welcome you back for a much more pleasant stay with us in the future.Best Regards,JEN Maldives Team
by A traveller
Posted Nov. 12, 2023 on Expedia
by A traveller
Posted Oct. 13, 2023 on Expedia
Clean room and attentive staff
Comment from Hotel Management
Oct. 15, 2023 by JEN Maldives Team , Hotel Management
Dear Joanne, Greetings from JEN Maldives, Malé by Shangri-LaWe sincerely appreciate you taking the time to share your delightful experience with us. We are thrilled to hear that your stay with us was truly memorable, and we are especially delighted that you noticed the outstanding service provided by our dedicated staff and the impeccable cleanliness of your room.Our commitment is to ensure that every guest enjoys the utmost comfort and a genuinely pleasant stay. Should your future travels bring you back to Malé, please don't hesitate to get in touch with our team. We are here to cater to your preferences and to guarantee that your next stay with us is nothing short of exceptional.We eagerly anticipate the privilege of welcoming you back to JEN Maldives once more, for another memorable stay. Best Regards,JEN Maldives Team
