Note fondée sur 31 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,6 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Palma
Publié le 19 oct. 2023 sur Expedia
El hotel todo bien. Decoración, personal, habitación, servicios, restauración,...
Todo de 10
Commentaires de Gestion de l’hôtel
19 oct. 2023 par Mari Carmen Benítez - Guest Experience Manager, Gestion de l’hôtel
Estimado Sr. Mikel,Saludos desde el maravilloso Norte de la isla de Mallorca!En primer lugar, queremos agradecerle enormemente que haya compartido su experiencia con nosotros tras su estancia.Estamos encantados de saber que toda la experiencia al completo ha cumplido totalmente con sus expectativas, desde la decoración hasta nuestro personal. Sería maravilloso volverles a ver muy pronto para una futura estancia. Por supuesto, la convertiremos en una estancia tan memorable como la anterior.Reciba nuestros más cálidos saludos y recuerdos desde esta idílica zona de Mallorca,
par un voyageur
Publié le 24 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2023 par Mari Carmen Benítez - Guest Experience Manager, Gestion de l’hôtel
Dearest valued guest,We would like to thank you for taking the time to review our magical hotel.We are so delighted that you have had a 10/10 experience in our property.We hope to welcome you back again in the nearest future.Best regards from all El Vicenç Team,
par un voyageur
Publié le 9 sept. 2023 sur Hotels
Let me preface by saying, I am fortunate to stay at multiple 5 star hotels globally.
This Hotel is brand new with a gorgeous view. It had so much potential but, the staff needs guidance.
Breakfast selection is mediocre with unattentive staff, lack of concierge service, and mediocre food.
Commentaires de Gestion de l’hôtel
10 sept. 2023 par Mari Carmen Benítez - Guest Experience Manager, Gestion de l’hôtel
Dearest Mr. Yi,Thank you so much for sharing your experience after your recent stay in El Vicenç.First of all, it is a pleasure to read that the location and the views from our property are positively valued from you. We are very sorry that the breakfast did not meet your expectations, as well as the quality of the food. We would like to share with you that we offer products of the highest quality, taking into account the authentic Mallorcan product and its proximity. The truth is that our breakfast buffet has a wide variety of products, in addition, we offer you the possibility of complementing the cold dishes with hot dishes made to order to be enjoyed fresh from the kitchen.Of course, we will take into considerations your suggestion as our main purpose is create a complete and wonderful experience for our guests.It will be a true pleasure to welcome you again in El Vicenç and and make this time your stay 10/10. Best regards,
par un voyageur
Publié le 4 sept. 2023 sur Expedia
Was just ok, not much to do in the area . Pool service was not good at all , waitress was not friendly …
Breakfast we’re great but again service could be better for a hotel with these rates !
Overall I expected better service for the rate I payed ! Stayed in many hotels in the past that offered a better experience, will not return !!
Commentaires de Gestion de l’hôtel
5 sept. 2023 par Mari Carmen Benítez - Guest Experience Manager, Gestion de l’hôtel
Dear Mr. Vincenzo,First of all, we would like to that thank you for sharing your experience after your stay with us. These kind of honest comments based on your feelings are what help us to continue improving day after day.We want to apologize for not meeting the standards in terms of service on our Rooftop. Of course, we take these words very seriously so rest assured that we will take action so that our guests' experience is not harmed. Our main purporse is to create an unforgettable experience for you, our guests, and we are really sorry that the service offered at the pool was not what you deserve.Honestly, it would be a true honor to welcome you again in the future if you decide to return to our hotel and to be able to provide you with a 10/10 experience that exceeds all your expectations.Please receive our best regards from the charming Cala Sant Vicenç,
par un voyageur
Publié le 8 août 2023 sur Expedia
Lovely property ideal for our short stay
Commentaires de Gestion de l’hôtel
8 août 2023 par Mari Carmen Benítez - Guest Experience Manager, Gestion de l’hôtel
Dearest Mrs. Philippa,Greetings from the North of Mallorca!We would like to thank you for reviewing your recent stay in our magical property.Our main premise is to create beautiful memories and experiences for all of you and in this case, despite having been a short stay, we have succeeded.We wish that this stay remains forever in your heart. Best regards,
par un voyageur
Publié le 3 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2023 par Mari Carmen Benítez - Guest Experience Manager, Gestion de l’hôtel
Estimado Sr. David,Es todo un honor para El Vicenç conocer de primera mano que su estancia ha sido de 5/5.Le agradecemos enormemente que haya tomado la decisión de compartir su experiencia con nosotros y por supuesto, estaremos encantados de recibirle de nuevo en nuestra propiedad en un futuro próximo.Deseamos que esta experiencia en el mágico Norte de la isla de Mallorca quede siempre guardada en su corazón.Saludos cordiales,
par un voyageur
Publié le 1 août 2023 sur Expedia
Amazing hotel! We had the most wonderful stay, all the facilities are great, the staff are all brilliant. Food in the restaurants are lovely. Highly recommend booking a room with a balcony if you can. We are already looking to come back!
Commentaires de Gestion de l’hôtel
4 août 2023 par Mari Carmen Benítez - Guest Experience Manager, Gestion de l’hôtel
Dearest Mrs. Beth,Firstly, we would like to thank you very much for sharing your feedback. We are delighted to receive your kind comments and knowing you were extremely satisfied with the hotel, the gastronomy we offer and the facilities. Of course, it is a real honor to read that our amazing staff were highly valued by you.It is an absolute pleasure to know that you loved to have a balcony in your room as you took advantage of it.Thank you for finding time to write this review and we sincerely hope we will see you soon again in the magical El Vicenç de la Mar.Kind regards,
par un voyageur
Publié le 1 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
4 août 2023 par Mari Carmen Benítez - Guest Experience Manager, Gestion de l’hôtel
Dearest Mr. Tarek,Many thanks for your review in regards to your recent stay at our magical El Vicenç de la Mar. It is such a pleasure to read that your experience has been 5/5. We would be honored to welcome you again in the future and make you feel at home.Best regards from the wonderful North of the island,
par un voyageur
Publié le 25 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2023 par Mari Carmen Benítez - Guest Experience Manager, Gestion de l’hôtel
Dearest Mr. Sherjan,It has been a real pleasure to have been choosen during your visit to Mallorca.We would like to sincerely thank you for commenting on your recent stay in El Vicenç. We are honored to know that you highly value our excellency in all aspects. We are looking forward to welcome you to El Vicenç de la Mar in the very near future!Best regards from the beautiful Cala Sant Vicenç,
par un voyageur
Publié le 25 juill. 2023 sur Expedia
This was the most amazing hotel stay of my life. From the moment we arrived until the moment we left, it was pure magic. The staff could not have been more lovely and accommodating. The room was beyond spectacular and immaculate. The food… true culinary experience
Commentaires de Gestion de l’hôtel
25 juill. 2023 par Mari Carmen Benítez - Guest Experience Manager, Gestion de l’hôtel
Dearest Mrs. Heidi,We are very grateful to receive this wonderful feedback about the service provided during your holidays. We are happy to know our main goal which is customer satisfaction have been reached. We will forward your comments to all the Team since this drives us to continue working with passion.We wish you all the best and hope to welcome you back very soon in our magical El Vicenç de la Mar.Kindest regards,
