Note fondée sur 1 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,0 sur 5
3,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

Beautiful home, exactly as pictured

Publié le 27 mai 2022 sur HomeAway
The home is absolutely beautiful and exactly as pictured. It was spacious and inviting. The communication was troublesome at times as we did not receive the access codes in a timely manner. Our flight was delayed and we were not able to arrive until a day later than expected but were not give access info until the day we arrived, not the original day we were supposed to check in. The shared living areas were well keep. The kitchen and bedrooms were not cleaned well. The silverware in the drawers were dirty. There were dishes in the drying rack near he sink and no trash bags in the trash cans. The master bedroom is carpeted and was not vacuumed, hair and dirt was on the carpet. The master shower had a crack and the floor so we could not use it (also could not even turn on the water). Luckily we rented the whole house and not just a room so we used an alternate shower. Only 1 shower had a liner and none had any bath floor mats so the floor got soaked when you showered. It is a beautiful home just needs more attention to cleanliness.
Commentaires de Gestion de l’hôtel
28 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi Michelle, we had a 24h contact policy and emergency number available which you never called us or mentioned any of the unfortunate situations you had, I personally text you daily during your family stay and you told me that all is well. I am truly surprised that you waited to leave to post the items that could have been taken care of had you mentioned them. Unfortunately, we trust the cleaners and cleaning company to take care, it would only be kind to let us know this from the day you got in, we could have easily relocated your team to another property whilst we have this one sanitized again and re-cleaned. We however thank you for your in-depth review and will address those issues of concern accordingly.