Note fondée sur 883 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 mai 2024
Well first room had bed bugs. Then second room the bed was collapsed in the middle.
Commentaires de Gestion de l’hôtel
31 mai 2024 par Brandi Clark, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us, and please accept our sincerest apologies for the disappointing experience you encountered during your recent stay.We are deeply concerned to learn about the issues you experienced with bed bugs in the first room and the collapsed bed in the second room. Providing a comfortable and clean environment for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard.Upon receiving your feedback, we took immediate action to address the issues you raised. Our maintenance team has been alerted to inspect and rectify the structural integrity of the beds, and we have implemented rigorous pest control measures to ensure the eradication of any bed bug presence.We understand the importance of a restful night's sleep, and we are committed to resolving these issues to prevent any recurrence in the future. Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate your patience and understanding as we work to make things right.We would like to extend our apologies once again and invite you to reach out to our team directly if there is anything else we can do to make amends for your experience. We sincerely hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future.Warm regards,
par un voyageur
Publié le 5 mai 2024
The bathroom light was dim and we couldn't get the key cards to work most of the time. We were on the 3rd floor and it was very inconvenient to have to go back to the lobby to get the keys reset. We are in our 60,s and there was no elevator. Will be the last time we stay at this Super 8 We satyed in the Super 8 in Pratt Ks, a week ago and it was extremely clean and comfortable.
Commentaires de Gestion de l’hôtel
5 mai 2024 par CL, Gestion de l’hôtel
Thank you for taking your time in giving us a review. We are sorry to hear your room wasn't satisfactory. Hope you have a good day.
par un voyageur
Publié le 25 mars 2024
Easy to find
Commentaires de Gestion de l’hôtel
25 mars 2024 par JG, Gestion de l’hôtel
Thank you for the rating review and we hope to have you come stay with us again.
par un voyageur
Gets the job done
Publié le 17 mars 2024 sur HotelsMy fiancé and I booked a night here because t said they were pet friendly and then get charged a pet fee at check in. I guess it is to make sure our dog doesn’t pee everywhere and any damages but I frustrated that this wasn’t included with the price and mentioned. I feel kind of blindsided. I understand I booked through a third party but I’m frustrated in the end.
Commentaires de Gestion de l’hôtel
18 mars 2024 par JG, Gestion de l’hôtel
On the expedia site it says optional extras and lists our pet fee as 50 per night. You were charged 25. We are sorry that you seemed blindsided but being pet friendly does not mean pet stays free. Thank you for staying with us and we hope to see you again.
par un voyageur
Publié le 8 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 mars 2024 par JG, Gestion de l’hôtel
Thank you for the rating review and we hope you come back to see us again.
par un voyageur
Publié le 6 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 mars 2024 par JG, Gestion de l’hôtel
Thank you for the rating review. We hope you come back again to see us.
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par JG, Gestion de l’hôtel
Thanks for the ratings review and sorry that your experience was not great but we are always improving and hope you will give us another chance in the future.
par un voyageur
Clean and quiet
Publié le 28 févr. 2024 sur HotelsThe room was clean and quiet and the staff was pleasent. Its not a 5 star hotel but it suited its purpous. :) happy with our say here
Commentaires de Gestion de l’hôtel
29 févr. 2024 par CL, Gestion de l’hôtel
Thank you for taking your time in giving us a review. we are really happy you enjoyed your stay. We hope you come and stay with us again in the future. Have a wonderful day.
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par JG, Gestion de l’hôtel
Thank you for the rating review and we look forward to you visiting with us again.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Key card never worked
I had to go to front desk no less than 8 times in 3 days. Toilet barely flushed. Shower had hardly any pressure. Just a run down low budget hotel
Commentaires de Gestion de l’hôtel
19 févr. 2024 par JG, Gestion de l’hôtel
We are sorry your stay wasn't great for you. We are always improving and glad you brought the issues to our attention. We do hope to see you again at a later date.
