Ratings based on 212 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Washington dc
Posted Feb. 20, 2020 on Expedia
Excellent property at an excellent price. Great stay in every way.
by A traveller from San Diego, CA
Posted Feb. 8, 2020 on Expedia
We were not able to stay at this hotel because our vacation was cut short by an erupting volcano. We had failed to cancel and did not check in. The hotel's policy was no refunds on cancellation. But because we didn't check in, they categorized our reservation as a "no show" and only charged us for one night instead of 6. I appreciated that.
by A traveller
Horrible
Posted Feb. 1, 2020 on HotelsI had the most unpleasant & terrible experience at Sulo Hotel. I regret that I stayed here & chose this instead of checking in at one of the hotels around resorts world as I originally planned. I have been living abroad for 30 years now and opted to stay around the area where I grew up in & went to school. I stayed there from Jan 8 to Jan 12 & after already checking out, literally hopping in to our car when I was stopped because they said a towel was missing from one of the rooms I have stayed in. I don’t really want to think about this again but it was the most horrible experience I’ve had! The front desk asked me to pay 900pesos!!! First of all, I did not take any of your towels, they looked old and not clean & what would I do with those - I left a lot of stuff to my family because of my excess baggages! I have tipped workers around and to be treated like this was bad! Why was I asked after checking out when you said the towel was lost a day or so before I checked out. Obviously, it was a mistake on your part! It was a very disappointing stay. I deeply regret staying & checking in for 4 days in my rare vacation to the Philippines. Owner, Manager, please brief your staff, from concierge to front desk to housekeeping- I thought & spoke highly of your place and it was ruined just because of a towel! Come on now, I give hundreds of towels away when I go on vacation to our homeland. You guys ruined my stay, my family’s stay. What a horrible, horrible unimaginable experience!
by A traveller from Lombard, IL
Posted Jan. 23, 2020 on Expedia
This hotel was close to restaurants, shopping and spa
by A traveller
Great service!
Posted Jan. 7, 2020 on HotelsGreat service from staff. The only problem was there were some bugs in the room. We asked them to spray the room and we still found some bugs around.
by A traveller
Posted Jan. 1, 2020 on Expedia
by A traveller
Nice place to stay . Perfect location
Posted Dec. 23, 2019 on HotelsThis property is were we actually held our wedding prep so we are so enthusiastic to come back now with our kids. the place is quite old but i like the ambiance and the clean pool. choices on foods are good too.
by A traveller from Chicago
Posted Dec. 10, 2019 on Expedia
This facility has been around since the 60’s and was very popular back then. It’s a full service hotel and the staff are just fabulous and friendly.
It could use some refresher in the rooms and bathrooms which are all dated. Other than that I would stay in this hotel over and over again. It’s my home away from home.
by A traveller
Hotel needs total improvement
Posted Nov. 11, 2019 on HotelsNot so good, not a relaxing place coz too much noise on the events, the ambiance needs to be improved, the towel needs to be replaced it looks dirty, for me it's not recommendable...
by A traveller from Wisconsin
Posted Oct. 26, 2019 on Expedia
We stayed here 9 years ago and we loved it then so we decided to stay here again 9 years later.
We loved our stay. Our room was great. Service and staff are impeccable. And the breakfast buffet was amazing! One thing is that compared from our last stay, you can tell that it’s been 9 years. Some upgrades, new coat of paint etc could really make this place more amazing. Overall, we enjoyed our stay.
