Note fondée sur 131 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Titaina de French Polynesia
Tout simplement déçue...
Publié le 6 juin 2013 sur HotelsJe n'ai malheureusement pas eu de chance... Mon voyage étant dans un but professionnel, j'avais environ 1 heure de taxi jusqu'à mon lieu de travail. J'ai essayé de négocier un arrangement de remboursement d'une nuitée sur les 6 pour pouvoir me reloger ailleurs qui m'a été refusé. De plus, pas de renseignements à mon arrivé donc pas d’internet et pas de TV, la réception n'ouvre pas avant 8h30 et ferme à 16h tous les jours... donc très difficile dans un séjour professionnel de s'entretenir avec les responsables. L'endroit est magnifique avec une superbe plage mais l'hôtel parait être en rénovation et n'est pas conforme aux photos du site. Ma chambre était grande (trop grande à mon goût) et ne semblait pas avoir été nettoyé à fond avec une forte odeur d'humidité et de la poussière qui tombe lorsque tu descends les stores de la chambre, les portes de placards ne se ferment plus et reste grande ouverte, l'eau du lavabo qui ne s'évacue pas au même débit que l'arrivée d'eau… Comparé aux hôtels de mes collègues sur la même île, le rapport qualité/prix du Coconuts Beach Club & Resort me semble injustifié. Je garde un petit goût amer de mon passage dans celui ci...
par un voyageur
Publié le 11 févr. 2024 sur Expedia
The staff were absolutely fantastic, they made an incredible holiday even better. We can’t wait to go back. The property is well maintained and they are doing work on updating anything that needs it. Lovely beach and our room was exactly what we were hoping for. Overall fantastic!!
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Brian, Gestion de l’hôtel
Talofa Andrea, Thank you for being our guests and for making Coconuts your home while on your holiday. We are very glad to know you had a great experience and that you enjoyed your stay. We appreciate your feedback and review. Your Coconuts aiga (family) sends alofa tele to both of you, and we would be honored and delighted to see you again soon. Until then, fa'afetai lava and tofa soifua!
par un voyageur
Publié le 20 oct. 2023 sur Expedia
A beautiful property, laid back and relaxed, with delightful service from all staff and an excellent chef! There was limited excursions offered….it is a destination for relaxing on-site in privacy in beautiful surroundings.
Commentaires de Gestion de l’hôtel
21 oct. 2023 par Brian, Gestion de l’hôtel
Talofa Cherry, it was great to have both of you as our guests. We are very happy to know that you had an enjoyable holiday in Samoa. All of our staff send their alofa (love) to you, and we hope to see you again in the future. Fa'afetai lava for taking the time to share your feedback and write your kind review. Until next time, tofa soifua!
par un voyageur
Nuts about the Coconuts
Publié le 11 oct. 2023 sur HotelsWell, what can you say about the place which you don't want to leave: amazing food, excellent location & lovely staff. And Samoa and Samoan people, miss you already. Hopefully we we will see you again.
Commentaires de Gestion de l’hôtel
12 oct. 2023 par Brian, Gestion de l’hôtel
Talofa Mikko, Thank you for being our guests while on your holiday in Samoa, it was our pleasure. We are so happy to know you had an excellent time and that you enjoyed all that Coconuts has to offer. Fa'afetai lava for taking the time to share your thoughts and write this lovely review. All of our staff send alofa tele (much love) to both of you. We know it is a very long travel journey for you, but we do hope to see you again sometime in the future. Tofa soifua!
par un voyageur
Publié le 3 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 oct. 2023 par Brian, Gestion de l’hôtel
Talofa Bianca, Thank you for being our guests while on your holiday in Samoa. We are very sorry and disappointed that you had an unsatisfactory experience. We wish you could have provided some specific details or feedback as this would be helpful for us in order to know where to make improvements. Tofa soifua.
par un voyageur
Publié le 3 sept. 2023 sur Wotif
Commentaires de Gestion de l’hôtel
9 oct. 2023 par Brian, Gestion de l’hôtel
Talofa Craig, We are glad to know you had an enjoyable stay with us. We want to thank you for being our guests, and fa'afetai lava for making your review. Your Coconuts family hopes to see you again in the future. Tofa soifua!
par un voyageur
Publié le 31 août 2023 sur Expedia
The staff could not be more helpful, the rooms were great, food excellent and the snorkeling at their beach included sightings of turtles and lion fish.
Commentaires de Gestion de l’hôtel
31 août 2023 par Brian, Gestion de l’hôtel
Talofa Gabriella, Thank you for being our guests and for taking the time to share your thoughts through your review. We are pleased to know you had an enjoyable experience at Coconuts while on your holiday. It was our pleasure to have you stay with us, and your new Coconuts aiga (family) sends you our alofa, and we hope to see you again sometime in the future. Fa'afetai lava, tofa soifua!
par un voyageur
Publié le 1 août 2023 sur Expedia
Rooms are in a need of maintenance, many things are broken (sliding doors, missing knobs on furniture, ripped cushion covers etc..). The mini fridge in one of the fales was absolutely disgusting (yellow, missing shelves and looked like from 70s). Air con in this fale didn't work properly (didn't cool at all). For the price that you are paying in this resort, you would expect the free bottled water every day. The response from the staff was that we have received a welcome drink. Continental breakfast was inadequate. There was no choice of warm meal, only two slices of the dry toast, with few slivers of fruit plus below average coffee or one dcl of juice. All and all, we would probably not return.
Commentaires de Gestion de l’hôtel
1 août 2023 par Brian, Gestion de l’hôtel
Talofa Iveta, thank you for being our guests. We are very sorry that you didn't have a wonderful experience during your stay. Maintenance is a constant part of our operations, and after being closed for almost 3 years we are still working on catching up to a normal level. We also apologize that the free breakfast items we offer were not adequate for you. A Continental breakfast typically does not include any warm meal, however we do offer many different cooked dishes which can be purchased. The water in the taps at Coconuts is filtered and treated on site, so it is safe to drink. In an effort to cut down on plastic waste, we encourage guests to refill empty bottles for reuse.We value your feedback, and do use it to make improvements wherever possible. Fa'afetai for taking the time to share your thoughts. Tofa soifua.
par un voyageur
disappointment
Publié le 25 juill. 2023 sur Hotelswe arrived as planned late at night and were shown to our room by the driver. There were pools of rainwater on the floor. The AC outside the window was making a humming noise which made it impossible to sleep. We were given a ground-floor room although we had been promised a 1st-floor room.
Although we were moved upstairs the next day, this was just the beginning of a not-very-successful stay. The grounds and the rooms are ok (apart from the noisy AC), but the staff appears tired and unenthusiastic particularly in the restaurant and in the reception. Getting a wifi code (to the very bad wifi) was a long process that could only be handled by the director within her working hours. Breakfast is substandard. The driver was the only exception to this
Commentaires de Gestion de l’hôtel
25 juill. 2023 par Brian, Gestion de l’hôtel
Talofa dear guest, we are very sorry to hear that your experience was anything less than excellent. It was indeed unfortunate that the heavy rain had gone through the door and made the floor wet, in addition to having the noise from the a/c unit. Sometimes unexpected problems happen, and when they occur during the busy times, we have less options available as solutions. While we really hope that our guests can take a break from their wifi while relaxing at Coconuts, but we understand that this world has evolved to the point where some can not. There are usually two ways to to purchase the data on the wifi, and one of them can be done entirely online, without our assistance. We are a little surprised to hear that you felt the staff in general was tired. Maybe you are not accustomed to the typical ways of life in the South Pacific, which is a bit slower and more relaxed than many visitors are used to. We are not sure which breakfasts you found substandard. Perhaps it was the free continental breakfast that's included with every stay? We do also offer a variety of delicious cooked dishes available for purchase.We thank you for being our guests, and for sharing your feedback. Tofa soifua!
par un voyageur
Publié le 17 juill. 2023 sur Wotif
Coconuts is set in stunning location with a beautiful wide sandy beach that would be ideal for young families. It was also great for snorkelling and kayaking. At high tide we were lucky enough to spot turtles swimming from our balcony.
We enjoyed the meals at Coconut's Mikas restaurant and walked to neighbouring Sinelei Reef resort and ate there also. The local Ocean Beach club is an option for a relaxed lunch.
Our accommodation (an over-the-water fale) was spacious, clean and quiet. We loved sitting on the balcony watching the world go by.
The staff at Coconuts were very friendly and welcoming.
All in all we had a wonderful time relaxing at the resort and exploring the sights Upolu.
Commentaires de Gestion de l’hôtel
18 juill. 2023 par Brian, Gestion de l’hôtel
Talofa lava Nicky! It was our pleasure to have you as our guests during your holiday in Samoa. We are delighted to know that you had an excellent and relaxing time taking in all the beauty of the island. Thank you for choosing to stay with us, and for sharing your experience with this review. All of our staff, your new Coconuts aiga (family) send you alofa (love) and we hope to see you again soon. Tofa soifua!
