Ratings based on 35 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
A good family apartment
Posted Nov. 3, 2023 on HotelsHelpful friendly service, although this property is probably quite old maybe 20yrs old it has been maintained very well, linen of a high standard and comfortable tv dst channels work well and free wi-fi works well. Would recommend for a family holiday.
Comment from Hotel Management
Nov. 4, 2023 by Leonard, Hotel Management
Hi, Keith. We can't thank you enough for your superb review! It's a joy to see how much you appreciate what we do.
by A traveller
Posted Jun. 19, 2023 on Hotels
Comment from Hotel Management
Jun. 20, 2023 by First Family , Hotel Management
Hi there Mildred !Thank you for your feedback, we cannot wait to welcome you back soon :)
by A traveller
Uncomfortable stay
Posted Dec. 11, 2022 on HotelsThe noise level from the pool kept us awake my child could not get to bed.The pool closure time should be brought earlier than 10pm.There should be more activities for the kids the game room as advertised was not found on the property.The wet floors of residents going up and down from beach and pool hazardous ,cleaners should be on duty to attend to this,it was always filthy.My bathroom ceiling was broken and there was no filter to dry our bathroom up after taking a shower too much dampness.
Comment from Hotel Management
Dec. 29, 2022 by margatesandsgm, Hotel Management
Thank you taking your time to rate us, it is my promise to you that while we are unable to control the coastal weather, which is usually humid, we will do all we can to work on the other issues that you raised. Hoping to see you again at Margate Sands preferably during the dry months.
by A traveller
Posted Nov. 23, 2022 on Expedia
On our arrival they placed us on the 8th floor after requesting ground floor, they moved us to a property with water streaming through light fitting... fire hazard. They moved us to a next room and that was acceptable, WILL NEVER RETURN, very noisy club next door
Comment from Hotel Management
Nov. 24, 2022 by margatesandsgm, Hotel Management
Thank you for the review, I am glad that we were happy to act on your requests. The noise outside the property, unfortunately falls under the Law Enforcement Agents and all we will do is to continue lobbying for tighter control and punishment for violation of by-laws.
by A traveller
Posted Oct. 2, 2022 on Hotels
Comment from Hotel Management
Oct. 4, 2022 by margatesandsgm, Hotel Management
Brilliant rating! Thank you for the great score, we hope to welcome you again at Margate Sands Resort for yet another awesome holiday experience.
by A traveller
Posted May 24, 2022 on Hotels
Very pleasant stay
Comment from Hotel Management
May 26, 2022 by margatesandsgm, Hotel Management
Wonderful! Can't wait to welcome you again at Margate Sands Resort.
by A traveller
Posted May 24, 2022 on Hotels
It was a very exciting stay we enjoyed throughout
Would like to come back again
Comment from Hotel Management
May 26, 2022 by margatesandsgm, Hotel Management
Brilliant! We would be thrilled to welcome you again at Margate Sands Resort.
by A traveller
Posted Mar. 14, 2022 on Hotels
Comment from Hotel Management
Mar. 22, 2022 by margatesandsgm, Hotel Management
Thank you for the review, we can't wait for your next visit.
by A traveller
Posted Dec. 17, 2021 on Expedia
Property is run down and dirty in general.
The apartment is very spacious and had nice views of the ocean, the main reason we booked this.
Comment from Hotel Management
Dec. 23, 2021 by Margate Sands Family, Hotel Management
My sincere apologies for the bad experience you went through. Margate Sands thrives on cleanliness and friendliness and would want to assure you that yours was one of those unacceptable incident that I will ensure that it doesn't reccur.
by A traveller
Posted Aug. 23, 2021 on Hotels
Comment from Hotel Management
Sep. 27, 2021 by Margate Sands Family, Hotel Management
Excellent! Thank you so much, we look forward to seeing you again at Margate Sands Resort.
