Note fondée sur 338 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 mars 2024 sur Expedia
We specifically booked this hotel for the jacuzzi, it was not in operation nor were we informed of this at check in or before. Also my daughter was over charged $100.00 for her room. We are very unsatisfied with our stay and would like a partial refund.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Liz- General Manager, Gestion de l’hôtel
Thank you for taking time to review your recent stay at the Marshalltown Hampton Inn and Suites by Hilton. I'm very sorry for the inconvenience of the spa no longer being available as we are in the process of having it removed. It has not been listed on our website now as an amenity for over a year. I know this was disappointing and again I apologize.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 mars 2024 par Liz- General Manager, Gestion de l’hôtel
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Making you happy makes us happy. If we can make your stay better next time, talk to any member of our team and we’ll make it right to ensure you’re 100% happy. Guaranteed.
par un voyageur
No hot tub
Publié le 22 janv. 2024 sur HotelsGood hotel. Most disappointed in the false advertisement by Hotels.com saying and showing they have a hot tube at this hotel when they no longer due. I specifically pick my hotels by having a hot tub so that was a giant disappointment and failure on hotels.com’s part!!
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Liz - General Manager, Gestion de l’hôtel
Thank you for taking time to complete a review regarding your recent stay with us. The hot tub has not been listed on our Hampton website for almost a year as we are in the process of having it removed. I sincerely apologize for the inconvenience and that it has not been updated on the 3rd party websites. I will do what I can to inform them of this change. I do hope you will stay again with us soon.
par un voyageur
Publié le 6 janv. 2024
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Liz - General Manager, Gestion de l’hôtel
Thank you for your kind review. We look forward to seeing you again soon.
par un voyageur
Publié le 1 janv. 2024 sur Expedia
I chose this hotel over another hotel in town solely because of the advertised hot tub. Upon arrival we were told the hot tub has not been in use for over a year because it can carry bacteria. So why is the pool okay? A hot tub should not be listed as an anemity if there isn't one.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Liz - General Manager, Gestion de l’hôtel
Thank you for taking time to complete this review. The hot tub has not been listed on the Hampton website for a year now as we are in the process of having it permanently removed soley due to ongoing maintenance concerns. I sincerely apologize for the inconvenience, and I will look into why the 3rd party websites have not removed it from their list of amenities. I do hope you will stay with us again in the future. Our pool area is a great place to relax and unwind.
par un voyageur
Publié le 21 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Liz- General Manager, Gestion de l’hôtel
Thank you for taking the time to post a review regarding your recent stay with us. I hope you will come back and visit us again soon sometime soon.
par un voyageur
Publié le 17 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Liz- General Manager, Gestion de l’hôtel
Thank you for taking the time to post a review regarding your recent stay with us. I hope you will come back and visit us again soon sometime soon.
par un voyageur
Publié le 17 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Liz- General Manager, Gestion de l’hôtel
Thank you for taking the time to post a review regarding your recent stay with us. I hope you will come back and visit us again soon sometime soon.
par un voyageur
Publié le 16 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Liz- General Manager, Gestion de l’hôtel
Thank you for taking the time to post a review regarding your recent stay with us. I hope you will come back and visit us again soon sometime soon.
par un voyageur
Just a quick stay!
Publié le 16 oct. 2023 sur HotelsIt was very pleasant. The woman at the front desk was nice and did not have an attitude. When I got supper I noticed they did not give me utensils and she was willing to help me with that. No problems with getting into the room which I have had at other hotels with the card not working.
Commentaires de Gestion de l’hôtel
16 oct. 2023 par Liz- General Manager, Gestion de l’hôtel
Thank you for your kind review regarding your recent stay at our property and for complementing our team member. Our team works hard to deliverer excellent customer service and I appreciate when they are acknowledged. We look forward to your next stay and do hope it is soon. Take care.
