Ratings based on 56 Guest Reviews
Hear it directly from our travellers
2.5 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 9, 2020 on Expedia
This property has great potential - its charming and was once an actual hacienda. Its grounds are expansive however not kept up in any way. The rooms were dusty and musky from not being used. Only 1 light bulb in the room to light up the whole room. poorly designed bathrooms with no appropriate space or lighting. Needs basic upgrades. The staff was all of 3 people If you needed something they were accommodating- I would try it again just because of the old world charm but they would have to totally clean up the place
Comment from Hotel Management
Feb. 10, 2020 by Xochitl c, Hotel Management
We greatly appreciate your comments, your opinion is very important to us. We will be working in our areas of opportunity to be able to provide you with a better service on your next visit.
by A traveller
Don’t Believe The Pictures
Posted Aug. 14, 2019 on HotelsWhat a shocking surprise. Tried to find another hotel in town but this was the only pet friendly property. Now I know why the rates were so low. Didn’t need A/C, no WiFi, no food service even though it looked like it might have had a restaurant. Balconies on several rooms had collapsed. Our room had a sign on the slider door warning not to go out on the balcony.
Comment from Hotel Management
Aug. 22, 2019 by EDGAR SANTAANA, Hotel Management
THANK YOU FOR YOUR COMMENTS WE ARE WORKING ON THEM
by A traveller
Posted Jun. 17, 2019 on Hotels
by A traveller
Stay Away!
Posted Dec. 17, 2018 on HotelsDo not stay here. The place looks abandoned. We booked 5 rooms. We were met at the front desk by someone that might have been the janitor. We prepaid our rooms. He tried to charge us again, We looked at the rooms. The first room, the door knob fell off while I was trying to unlock the door. The rooms smelt like mould. The lights didn’t work. We did not stay here. We stayed at a different hotel in the end.
I am working with hotels.com to get my money back.
This hotel should not be in the website.
Comment from Hotel Management
Jan. 10, 2019 by Tania Galicia, Hotel Management
Dear Guest,
An apology for the inconveniences during your stay, your opinion is very important for us because it allows us to improve our property day by day. We’ll work hard to fix the issue you experienced. Thanks for letting us know.
Kind Regards,
by A traveller from Phoenix
Posted Sep. 19, 2018 on Expedia
Rooms are humid and smell like there was mold. Door in back wouldn’t close water took long time for hot to come out.
Comment from Hotel Management
Sep. 19, 2018 by Mayra Rivera, Hotel Management
Dear Guest,
An apology for the inconveniences during your stay, your opinion is very important for us because it allows us to improve our property day by day. We’ll work hard to fix the issue you experienced. Thanks for letting us know.
by A traveller
Posted Jan. 23, 2018 on Hotels
by A traveller
Do not stay here!!!!
Posted Mar. 31, 2016 on HotelsHorrible, worst customer service. Dusty. Rooms smelled muggy. Only one temp worked on the sink. Shower had no pressure.
by ted from Guadalajara, JAL, Mexico
Don't seay here
Posted Nov. 28, 2012 on Expedia
Pros: nothing
Cons: most things
Location: out of town on a major highway
Place was in terrible shape, stay away! Bad location, dirty, musty and disorganised very bad condition and looked almost deserted
by Jim from Ajijic, JAL, Mexico
All icing and no cake
Posted Jun. 8, 2012 on Expedia
Pros: The grounds and the animals
Cons: Lack of security, limited access to hot water, no functional TV.
Location: La Puerta de Enmedio is outside of the town of Mascota, about 2 miles to the west.
There are several bottom line things I require from any hotel: a secure room, easily available hot water, a comfortable bed, and an operational TV. All the rest is icing on the cake. At La Puerta de Enmedio, it was all icing and very little cake. The furnishings were attractive and the grounds delightful.
However, when we tried the key in the lock of the first room they showed us, the key immediately broke off in the lock. In the room we finally accepted, the sliding bolt inside lock was non-functional. One could grow a long beard waiting for the hot water to come on, although--in fairness--it did eventually, at a very low rate of pressure. The TV, which was connected to the Sky system, refused to function. Even after the hotel finally got the Sky people there to "fix" it, the TV soon broke down again.
The staff, with the exception of their groundskeeper, was almost completely absent and it took great effort to find them even just to check in. Nobody seemed to be in charge.
by A traveller
The night of the peacock.
Posted Apr. 19, 2012 on ExpediaThe rooms we got were actually very spacious and nicely decorated, but we could barely sleep because of the peacocks screaming all night long, and the roosters having a voice competition. It is unfortunate that this hotel doubles as a poultry farm: all these animals roaming the grounds freely are very pretty, but make sleeping impossible! If you find yourself in Mascota, try sleeping at Hotel Elena, or other hotels.
