Ratings based on 124 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.5 Service & staff
2.9 Room comfort
2.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Matehuala
Posted Jan. 9, 2020 on HotelsRooms are spartan Good enough for a mid way rest stop. Take your shower in the PM as hot water is from solar. Safe, as rooms and vehicles are inside the compound.Really good Mexican breakfast available to purchase upon arrival.
Comment from Hotel Management
Jan. 9, 2020 by HOTEL CASA REAL MATEHUALA, Hotel Management
Thank you for your comment and for choosing our hotel. We are very happy to know that you enjoyed your stay with us. We hope your next visit will be very soon!
by A traveller
Posted Nov. 19, 2019 on Expedia
The staff was very pleasant.
Check in was simple.
BUT we could not stay in the room. Once we pulled back the sheets and sat in the bed we started itching terribly! We could not sleep in those conditions.
Also my toddler walked around without shoes and socks and the bottoms of his feet were black with dirt within 10minutes. It was very disturbing.
When we let the staff know they were polite and seemed concerned and worked with us as we contacted Expedia for a refund.
The refund process took about 45 minutes (on the phone with Expedia).
I do not recommend this hotel at all.
Comment from Hotel Management
Jan. 4, 2020 by HOTEL CASA REAL MATEHUALA, Hotel Management
Hello, we welcome your comments and deeply regret that you have taken that impression. We have shared your comments with the team in charge to take the necessary measures and that this is not repeated again. Receive our most sincere apologies for the inconvenience we may have caused you.
by A traveller
Don't stay here
Posted Oct. 28, 2019 on HotelsThis place was horrible
by A traveller
Posted Aug. 27, 2019 on Hotels
Comment from Hotel Management
Aug. 27, 2019 by relaciones publicas, Hotel Management
Gracias por su puntuación
by A traveller
Posted Jul. 29, 2019 on Expedia
The property is near the town hall. It is in the main road so it is an excellent location.
The building is all so every morning we had issues with the hot Water. Some day we waited for hours to take a hot shower. An the sheets and towels are grey colour instead of white
Comment from Hotel Management
Aug. 27, 2019 by relaciones publicas, Hotel Management
Gracias por su puntuación
by A traveller
Horrible hotel
Posted Jul. 24, 2019 on HotelsEste hotel merece 0 estrellas!
Las puertas no cierran tuvimos q poner nuestras maletas para detenerlas, no tenia telefono, en un baño no habia agua calinte.
Fue muy desagradable nuestra estancia, no volvería a este hotel.
No lo recomiendo
Comment from Hotel Management
Aug. 27, 2019 by relaciones publicas, Hotel Management
Gracias por su puntuación
by A traveller from Suchitlan, mx
Posted Apr. 25, 2019 on Expedia
Good for a fast and secure night's sleep. Close to the highway but not too noisy.
by A traveller
Posted Apr. 5, 2019 on Expedia
It was just flat out low low low end hotel. There was one ratty Towel in the bathroom no wash clause no hand towels. The bedspread was dirty looked like there was nasty all over it. I will not stay at this hotel again.
by A traveller
Posted Apr. 3, 2019 on Expedia
Towels are rags, carpet so dirty you can’t take your shoes off. Not recommended.
by A traveller
An okay place to stay for the night.
Posted Mar. 24, 2019 on HotelsWe stay in Matehuela when we travel to and from Ajijic to the US. The hotel we usually stay at was full and we found Hotel Casa Real. It was easy to find and we checked in around 3 PM and it was empty. It completely filled up around midnight. It was clean, the beds were fine, past that there were few if any amenities. It is an old building and rundown but it was okay to stay for the night and leave early the next morning.
For a place to spend the night, it was okay. I got coffee, para llevar, the next morning at the cafe. Walmart was directly across the street.
As many have commented before it is noisy.
