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Mayaguez Plaza Hotel, SureStay Collection by Best Western

3-star property
Calle Mendez Vigo 70 Este, Mayagüez, 1-855-887-0424
4.5 out of 5
Excellent!
See all 11 travelocity Reviews

"The control of the air conditioning was not managable and it was blowing directly into the bed, making unconfortable to sleep. Regarding anything else ... " More

By a verified traveller on Mon 22 Aug 2022

Points Of Interest

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Hotel Description

3-star hotel near Catedral de Nuestra Senora de la Candelaria, connected to a shopping center

Cárcel stay

With a stay at this Cárcel hotel, you'll be steps from Catedral de Nuestra Senora de la Candelaria and Plaza Colon. Also, University of Puerto Rico Mayagüez Campus is within half a mile (1 km) and Parque Del Litoral is within 2 miles (3 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling for business? Take advantage of the business center, express check-out, and conference space. A terrace, dry cleaning, and luggage storage are also on offer.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $177* Per night/room 30 Apr. - 1 May

Standard Room, 1 King Bed, Refrigerator & Microwave, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Mayaguez Plaza Hotel, SureStay Collection by Best Western ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mayaguez Plaza Hotel, SureStay Collection by Best Western

Everyone (7) Couples (2) Family (2)
5 out of 5

Posted by on 10 Dec. 2023

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Comment from Hotel Management

4 Jan. 2024 by STAFF

Thank you for sharing your experience, we're glad you enjoyed your stay with us! Hope to see you back soon!

5 out of 5

Posted by on 12 May 2023

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1 out of 5

Posted by , from TALLAHASSE on 28 Apr. 2023

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Comment from Hotel Management

23 May 2023 by Hotel Staff

good morning sorry we could not meet your expectations.

5 out of 5
The control of the air conditioning was not managable and it was blowing directly into the bed, making unconfortable to sleep. Regarding anything else, we just stay there to sleep only.

Posted by on 22 Aug. 2022

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Comment from Hotel Management

25 Aug. 2022 by Alfred

your opinion is important to us and this one will be taken for future reference

5 out of 5

Posted by on 11 Apr. 2021

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Comment from Hotel Management

22 Apr. 2021 by ECM

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay. It is always encouraging to hear positive feedback! We strive to do our best to meet the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Stay safe!

5 out of 5
Loved the History of the place and the extreme cleanest of the whole place. Extremely beautiful.

Posted by on 31 Dec. 2020

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Comment from Hotel Management

31 Dec. 2020 by Virginia

Thank you for your feedback and we are happy that your stay was satisfactory. We will be sharing this information with the rest of our staff. Have a wonderful New Years, and we hope to see you again.

5 out of 5

Nice spot!!

💘 Loved the place and amenities arountdit. Lots of places to eat and and have fun.

Posted by , from Bayamon PR on 18 Jun. 2018

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Comment from Hotel Management

16 Aug. 2018 by Xavi

We are glad you had fun Johanny, and would love to have you back!

5 out of 5

Best Choice

Pros: Location with great shops nearby.
Location: Columbus square, cathedral restaurants, pastry shop, parking
We had to stay at other hotel accommodations in order to appreciate this Howard Johnsons. Located near downtown square. Everything we needed was in walking distance. The front desk staff were exceptional.

Posted by , from TX on 20 Apr. 2018

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3 out of 5

Room location

This hotel is very small, good for a girls night out but not for family. My room was located in the second floor and I got no rest what so ever. It was noisy, music loud and to much light. I went to relax a fast trip and I could not do that, so was so frustrated that I left the hotel early. My flight was at 430 and I checked out at 730 in the morning. The only good thing the staff is very friendly

Posted by on 24 Jun. 2017

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5 out of 5
Exelente , Habitación Comoda y Desayuno Bueno.

Posted by on 3 Jul. 2023

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Comment from Hotel Management

5 Jul. 2023 by Omar from reservations

Saludos! Muchas gracias por sus comentarios, nos agrada que su estadia fue placentera con nosotros. Bendecido dia!

About the Mayaguez Plaza Hotel, SureStay Collection by Best Western

Location Calle Mendez Vigo 70 Este, Mayaguez, 00680

Property Features

WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 700 square feet (65 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Mayaguez Plaza Hotel, SureStay Collection by Best Western. Free self parking is available. This 3-star Mayagüez hotel is smoke free.

  • 49 guestrooms or units
  • 4 levels
  • 2 buildings
  • 700 sq ft of conference space
  • 65 sq m of conference space
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Mayaguez Plaza Hotel, SureStay Collection by Best Western offers 49 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include showers with hydromassage showerheads, complimentary toiletries, and hair dryers. This Mayagüez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and complimentary weekday newspapers. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Coffee maker
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 4 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Hotel Names

  • Howard Johnson Downtown Mayaguez
  • Howard Johnson Hotel Mayaguez Downtown
  • Howard Johnson Downtown Mayaguez Hotel Mayaguez
  • Howard Johnson Mayaguez
  • Mayaguez Howard Johnson
  • Howard Johnson Downtown Mayaguez Hotel
  • Howard Johnson Mayaguez Hotel
  • Howard Johnson Downtown Mayaguez
  • Mayaguez Plaza Hotel SureStay Collection by Best Western
  • Mayaguez Plaza Hotel, SureStay Collection by Best Western Hotel

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.