Ratings based on 896 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 2, 2024 on Expedia
Outdated rooms
Comment from Hotel Management
Feb. 3, 2024 by Gerente de Ventas, Hotel Management
Thanks for your feedback and score. We are remodeling rooms and pool area, we hope to see you soon and rediscover The Palms Resort of Mazatlan
by A traveller
Great stay
Posted Jan. 31, 2024 on HotelsThe pools were undergoing some renovation but aside of that the facilities were good, clean and comfortable
Comment from Hotel Management
Feb. 1, 2024 by Sales Manager, Hotel Management
Thanks for your feedback. We are glad to know you enjoyed your stay. We are improving our recreational areas front of the beach to give you better experiences. We hope to see you soon, we'll be happy to welcome you back!
by A traveller
Posted Jan. 31, 2024 on Expedia
La actitud de seguridad difiere mucho de la actitud del resto del staff. Entiendo que su trabajo no sea andar sonriendo y conviviendo con los huéspedes, pero tampoco estamos en una zona de peligro ni nada parecido. Muy sangrones. Y tener inhabilitado para huéspedes el estacionamiento contiguo, también molesta. Mucho tiempo para encontrar libre al bell boy y que vaya y venga con el carro.
Comment from Hotel Management
Feb. 1, 2024 by Gerente de Ventas, Hotel Management
Agradecemos su puntuación y nos alegra saber que disfrutó su estancia con nosotros. Sus comentarios nos ayudan a mejorar y seguir ofreciéndo grandes momentos. Vamos a canalizar sus observaciones con el departamento correspondiente para darle seguimiento y tomar las acciones que sean necesarias ¡Estamos listos para recibirle de nuevo!
by A traveller
Posted Jan. 31, 2024 on Expedia
Gtlreat
Comment from Hotel Management
Jan. 31, 2024 by Gerente de Ventas, Hotel Management
Thanks for your feedback. We hope to see you soon!
by A traveller
Posted Jan. 28, 2024 on Expedia
I was at the Palms resort January 20-27, 2024. I was travelling alone, and my first room was booked mountainside. The facilities weren’t suitable for my mobility issues and they were kind enough to change my room to a handicap room with more grab bars in the bathroom. That was on the main floor facing the pool, which has been under construction all this time. Housekeeping was really good and the trouble with me is I needed more grab bars, even with the curbless shower. The bed in the handicap room was far too firm, so I needed other blankets under me to be comfortable. My suggestion, for any of the rooms would be to have at least one chair with arms. I had a lot of difficulty standing without that extra assistance. The staff at the front concierge area was very good and I’m sorry to the guy that I kept calling Diego instead of Alberto 😟 he arranged a cab for me to go to the airport on the morning of my departure The Panama restaurant is part of the resort and it is an exceptional restaurant, but it is so busy that I was never able to have breakfast there because it was too full. The hotel and Mexico tourist areas in general have really improved with handicap ramps just about everywhere except to the beach area. The Palms resort is very close to all the other tourist activities and money exchange.
Comment from Hotel Management
Jan. 29, 2024 by Gerente de Ventas, Hotel Management
Thanks for your feedback. We are glad to know you enjoyed your stay with us. Thank you very much for youre comments, they help us to improve! We are ready to welcome you back whenever you want and rediscover The Palms Resort of Mazatlan
by A traveller
Posted Jan. 27, 2024 on Expedia
No gym, small swimming pool, no fridge in the room, not much choice of food in restaurant
Comment from Hotel Management
Jan. 29, 2024 by Gerente de Ventas, Hotel Management
Thanks for your feedback and score. Thank you very much for youre comment, it help us improve! We are ready to welcome you back whenever you want.
by A traveller
Disappointing stay
Posted Jan. 27, 2024 on HotelsShame I have to give Palms Resort a negative review but the construction noise from the new pool spoiled this trip.
Construction noise starts early, around 7 am and lasts until 10pm. The main pool which used to be beautiful is closed and big panels are blocking the sea view. One can not enjoy their morning coffee due to ongoing noise on ones private balcony.
There is a 2nd pool next door but no beach access and behind a wire fence so it feels a bit like you are in a 'prison camp'.
The very young staff is fantastic though, as is housekeeping and the rooms are great. Would not stay again untill after the reno is complete. They still charge full rate!
Comment from Hotel Management
Jan. 29, 2024 by Gerente de Ventas, Hotel Management
Thanks for your feedback, we appreciate you share your experience. We are improving our recreational areas front of the beach. Only our infinity pool will remain disabled for the moment. We hope you give us the oportunity to stay again with us to rediscover The Palms Resort of Mazatlan. Kindest Regards
by A traveller
Posted Jan. 26, 2024 on Expedia
Got wrong room had to move the second day we were there and the construction was horrible and loud. Closed the only bar and no pool or hot tub. Don't go there ... Expedia didn't say anything about the construction going on ..
Comment from Hotel Management
Jan. 29, 2024 by Gerente de Ventas, Hotel Management
Thanks for your feedback. We are improving our recreational areas front of the beach, so at this time you will be able to fully enjoy the pool of our clubhouse, more focused on adult guests; in addition, we have available the pool area next to the pool bar, the pool with sundeck and the kids pool, very familiar and fun spaces. Only our infinity pool will remain disabled for the moment.We sorry about inconvenientes you had in your stay, we hope you give us the oportunity to stay again with us in future and rediscover The Palms Resort of Mazatlan
by A traveller
Posted Jan. 22, 2024 on Expedia
Service was excellent. Friendly staff. Food was delicious.
Comment from Hotel Management
Jan. 29, 2024 by Gerente de Ventas, Hotel Management
Thanks for your feedback. We are glad to know you enjoyed your stay with us and we exceeded your expectations. Thank you very much for youre comments! We are ready to welcome you back whenever you want.
by A traveller
Posted Jan. 22, 2024 on Expedia
Great rooms, great views, great service! Staff is awesome, lots of places in this area to choose from, but this hotel is a standout...will definitely be back again, if you plan on visiting mazatlan give this place a try you won't be disappointed
Comment from Hotel Management
Jan. 22, 2024 by Gerente de Ventas, Hotel Management
Thanks for your feedback. We are glad to know you enjoyed your stay. We'll be happy to welcome you back!
