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Sheraton Makkah Jabal Al Kaaba Hotel

4.0 star property
Family-friendly 4-star hotel near Great Mosque of Makkah

Choose dates to view prices

Photo gallery for Sheraton Makkah Jabal Al Kaaba Hotel

Front of property
Property video
Garden
Reception
Family Room, 2 Single Beds, Tower | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Makkah, Eastern Province, 24231
  • Place, Great Mosque of Makkah
    ‪7 min walk‬
  • Place, The Clock Towers
    ‪11 min walk‬
  • Place, Kaaba
    ‪13 min walk‬

Room options

View all photos for Traditional Room, 2 Twin Beds

City view

Traditional Room, 2 Twin Beds

9.0 out of 10
Wonderful
(26 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Room, 3 Twin Beds

Traditional Room, 3 Single Beds | View from room

Traditional Room, 3 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Room, 1 Double Bed (Executive Level)

Executive lounge

Superior Room, 1 Double Bed (Executive Level)

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Room, 1 Bedroom

40-inch LED TV with cable channels, TV, toys

Junior Room, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom | Living area

Deluxe Room, 1 Bedroom

  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Family Room, 2 Twin Beds, Tower

Family Room, 2 Single Beds, Tower | View from room

Family Room, 2 Twin Beds, Tower

  • City view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower | Dining room

Suite, 1 Double Bed, Tower

  • City view
  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower | Living room

Suite, 1 Double Bed, Tower

  • City view
  • 178 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed

View all photos for Executive Room, 1 Bedroom

Executive Room, 1 Bedroom | In-room dining

Executive Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Large Twin Beds

View all photos for Suite, 2 Twin Beds, Tower

Suite, 2 Single Beds, Tower | View from property

Suite, 2 Twin Beds, Tower

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Bedroom

Executive lounge

Superior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Traditional Room, Multiple Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Traditional Room, Multiple Beds

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Room, 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 2 Twin Beds

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the area

Makkah

City center retreat .Within a 15-minute walk of this Makkah City Center hotel, you'll find Great Mosque of Makkah and Kaaba. 60th Street and Alkhalil Courtyard are also within half a mile (1 km).

What's nearby

  • Great Mosque of Makkah - 7 min walk - 0.6 km
  • King Fahad Gate - 10 min walk - 0.9 km
  • The Clock Towers - 11 min walk - 1.0 km
  • Souk Al-Khalil - 11 min walk - 1.0 km
  • Kaaba - 13 min walk - 1.1 km

Getting around

  • Makkah Station - 10 min drive
  • King Abdulaziz Intl. Airport (JED) - 71 min drive

Restaurants

  • ‪Archi - ‬9 min walk
  • ‪AlTayebat restaurant interContinental | مطعم الطيبات انتركونتيننتال - ‬8 min walk
  • ‪Namq Cafe | نمق كافيه - ‬17 min walk
  • ‪Al Baik Jabal Omar - ‬9 min walk
  • ‪الملتقى لاونج - ‬13 min walk

About this property

Sheraton Makkah Jabal Al Kaaba Hotel

Family-friendly 4-star hotel near Great Mosque of Makkah
There are 2 restaurants on site, along with a coffee shop/café. A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. Event space at this hotel measures 161 square feet (15 square meters) and includes conference space. Spa services, a library, and a complimentary children's club are also featured at the family-friendly Sheraton Makkah Jabal Al Kaaba Hotel. The hotel can provide concierge services and wedding services.

This 4-star Makkah hotel is smoke free.

  • 1 building
  • 412 guestrooms or units
  • 29 levels
  • 2 dining venues
  • Meeting rooms
  • 161 sq ft of conference space
  • 15 sq m of conference space
  • Built in 2015
  • Kid's club (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Elevator
  • No smoking on site
  • Coffee shop
Sheraton Makkah Jabal Al Kaaba Hotel offers 412 accommodations with minibars and safes. These individually decorated and furnished accommodations include desk chairs. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch LED televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include offices, desks, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages.

Similar properties

Exterior
Doubletree by Hilton Jabal Omar Makkah
Makkah City Center
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.6 out of 5, Wonderful, 1,000 reviews
The price is CA $156
CA $188 total
includes taxes & fees
Jun 6 - Jun 7
Doubletree by Hilton Jabal Omar Makkah

Property amenities

Family friendly

  • Baby toys
  • Children's toys
  • Free children's club
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 86.50 for adults and SAR 43.25 for children
  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • Free children's club
  • Library
  • Playground

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in hallways (31 inches high)
  • Handrails in stairways (30 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Magnifying mirror
  • Smooth flooring in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (38 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 40-inch LED TV with premium cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Paper towels
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Composting
  • Computer monitor
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM

Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

A valid permit to perform Hajj must be presented at the airport and check-in at the property from May 1-June 10, 2026.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Makkah Jabal Al Kaaba Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 120.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 86.5 for adults and SAR 43.25 for children
  • Rollaway bed fee: SAR 120.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Property Registration Number 10002512

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Sheraton Makkah Jabal Al Kaaba Hotel Mecca

Sheraton Makkah Jabal Al Kaaba Mecca

Sheraton Makkah Jabal Al Kaaba

Sheraton Makkah Jabal Al Kaab

Sheraton Makkah Jabal Al Kaaba

Sheraton Makkah Jabal Al Kaaba Hotel Hotel

Sheraton Makkah Jabal Al Kaaba Hotel Makkah

Sheraton Makkah Jabal Al Kaaba Hotel Hotel Makkah

Frequently asked questions

How close is Sheraton Makkah Jabal Al Kaaba Hotel to the airport?

Sheraton Makkah Jabal Al Kaaba Hotel is 57.7 mi (71-min drive) away from the King Abdulaziz Intl. Airport (JED) airport, the closest popular airport to the property.

How much does it cost to stay at Sheraton Makkah Jabal Al Kaaba Hotel?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Sheraton Makkah Jabal Al Kaaba Hotel on Jun 6, 2026 start from CA $174, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sheraton Makkah Jabal Al Kaaba Hotel have an airport shuttle?

Airport shuttle services are not available at Sheraton Makkah Jabal Al Kaaba Hotel.

Does Sheraton Makkah Jabal Al Kaaba Hotel offer free breakfast?

Free breakfast isn’t provided at Sheraton Makkah Jabal Al Kaaba Hotel, but buffet breakfast is offered for a fee of SAR 86.5 for adults and SAR 43.25 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Sheraton Makkah Jabal Al Kaaba Hotel?

No, there is no casino at this hotel.

What time is check-in at Sheraton Makkah Jabal Al Kaaba Hotel?

Check-in start time: 4 PM; Check-in end time: 5 PM.

Is there free parking at Sheraton Makkah Jabal Al Kaaba Hotel?

Free parking is not available at this hotel.

Does Sheraton Makkah Jabal Al Kaaba Hotel have a pool?

Sheraton Makkah Jabal Al Kaaba Hotel does not have a pool.

Does Sheraton Makkah Jabal Al Kaaba Hotel have a restaurant?

Sheraton Makkah Jabal Al Kaaba Hotel is home to Chocolate Lounge, which features local and international cuisine.

Does Sheraton Makkah Jabal Al Kaaba Hotel have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Sheraton Makkah Jabal Al Kaaba Hotel to downtown Makkah?

Sheraton Makkah Jabal Al Kaaba Hotel is 0.8 mi away from Makkah.

Sheraton Makkah Jabal Al Kaaba Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 266 out of 455 reviews
Rating 8 - Good. 105 out of 455 reviews
Rating 6 - Okay. 42 out of 455 reviews
Rating 4 - Poor. 15 out of 455 reviews
Rating 2 - Terrible. 27 out of 455 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Nida

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in was smooth. We were upgraded to a suite which was nice and a pleasant surprise. This hotel is close to the new extension, however takes about 10 mins walk (downhill) to Haram near Clock Tower. Please keep in mind, 2 mins of walk back is uphill. There is a bridge to the Haram right next to this hotel but it was closed. Once it opens, getting to the Haram should be convenient! Room was clean, and overall the hotel is not run down like some of the other Mecca hotels. Bathroom was immaculate with all the necessary amenities. Beds are so comfortable! I slept so well each night! Air conditioning worked well. Wall outlets had USB ports. Overall it was a really pleasant stay and I would definitely stay here again as long as the bridge to Haram is open.
Stayed 3 nights in Feb 2026

10/10 Excellent

Mohammad

Liked: Cleanliness, amenities, property conditions & facilities
Good stuff, clean room
Stayed 3 nights in Jan 2026

10/10 Excellent

Lookman

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 4 nights in Jan 2026

10/10 Excellent

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Very professional and yes room was very clean every day
Stayed 4 nights in Jan 2026

10/10 Excellent

Manar

Stayed 5 nights in Jan 2026

10/10 Excellent

Junaid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff were very nice and helpful. This was my second stay and I would book again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Khaled

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean staff are kind
Stayed 1 night in Jan 2026

4/10 Poor

Huda

Travelled with family
Disliked: Cleanliness
Booked Sheraton after looking at google maps realizing that the hotel is close to Masjid Al Haram. But after reaching the hotel I was shocked and realized that the hotel was very far from the Kaaba where I wanted to be for Friday prayers. The height at which this hotel is unbelievable. The roads around are close so you can’t take a taxi and if you do take taxi the drivers charge you a big amount for a five minute drive. The only option is to rent a guy with a wheelchair to take you to that uphill hotel. Unfortunately with physical health issues it was hard to take the uphill route. After reaching hotel decided to cancel my reservations, got help from booking agents but unfortunately they couldn’t cancel my reservation as the staff at the hotel didn’t cooperate with Expedia. Exhausted from the whole trip to hotel and carrying my luggage I decided to just stay there for the night. To pray walked down to the mosque and rented a wheelchair service- paying out of pocket to get to hotel back up. I didn’t get any response until the day after from Expedia so I had to continue my stay in the same hotel while I could have been staying closer to hotels near Kaaba. If I did book I would pay the high price for hotel near Kaaba as well as loose my money for the second day booking at Sheraton hotel. Overall the stay was good, the breakfast was fair and at the last night was bit by bed bug, got late for my flight as taxi couldn’t come to my hotel for 45 minutes almost missed my flight.
Construction happening right next to hotel
Bed bug on my bed
Bed bug
Stayed 2 nights in Jan 2026

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, room comfort
7 minutes walk from the walk. There is access bridge to the haram however
Stayed 8 nights in Dec 2025

8/10 Good

Mohamed Ziad

Stayed 7 nights in Dec 2025

10/10 Excellent

Hilal ahmad

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 5 nights in Dec 2025

10/10 Excellent

Mariam

Stayed 1 night in Jan 2026

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff was friendly and courteous.
Stayed 2 nights in Dec 2025

8/10 Good

May

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was too crowded and could be better. Otherwise great location
Stayed 2 nights in Nov 2025

10/10 Excellent

Syed Shariq

Liked: Cleanliness, staff & service, property conditions & facilities
Lujain and ishaq were great at the restaurants
Stayed 2 nights in Dec 2025

10/10 Excellent

Ramadan, Inver Grove Hights

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Sheraton was truly enjoyable. The hotel is comfortable, well maintained, and very convenient, making it easy to relax from the moment you arrive. What really makes Sheraton stand out, however, is the exceptional staff. Their professionalism and genuine, client-focused service made a real difference throughout my stay. A special shout-out to the front desk and lounge teams, especially Nashwa and Safaa, whose warmth, attentiveness, and care went above and beyond. They made me feel welcomed and well looked after at every interaction. I would happily recommend this hotel and look forward to staying again.
Stayed 5 nights in Dec 2025

10/10 Excellent

Mazumder

Stayed 3 nights in Nov 2025

10/10 Excellent

eshaq

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
كل شيء ممتاز
Stayed 8 nights in Nov 2025

8/10 Good

Hebatalla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice hotel, close to Kaaba. On hill , hard for some to go up. Thanks to Abdul Halim for always attending promptly to our requests
Stayed 3 nights in Nov 2025

2/10 Terrible

zareen

Liked: Cleanliness
It was mentioned that it is near to the haram but in real there is no bridge to the haram on booking it was mentioned and non convinient location, no cab goes there and no shuttle was provided i book a hotel for $1100 for 4 nights and looks like it was a waste
Stayed 4 nights in Nov 2025

10/10 Excellent

Sakinah

The staff were incredible. Check in was quick and efficient. It did not take 15 minutes. I was fortunate to get an upgrade because of my status in Marriott’s membership program. From the services of the consieges, the security team, housekeeping team have spoiled me. The bellhops and the amazing team at dining area on the “SR” floor. The food was was varied and freshly prepared. Opp for the breakfast. It’s fantastic. Go earlyservice and g
Stayed 5 nights in Nov 2025

10/10 Excellent

Arkan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Room was well stocked with a lovely view, staff were all very friendly and polite. Location is better than the Jabal Omar hotels as you don’t have to walk through the crowded taxi rank area to reach the haram. This is one of the better valued 5 star hotels in the area.
Stayed 1 night in Nov 2025

10/10 Excellent

Shanah

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, great amenities, clean, nice staff
Stayed 5 nights in Nov 2025

10/10 Excellent

Foyez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great staff and service.
Stayed 2 nights in Nov 2025