Ratings based on 555 Guest Reviews

Hear it directly from our travellers
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
4 out of 5
by A traveller

Posted Mar. 18, 2024 on Lastminute
The hotel would have been magnificent in its day; however is now due a little TLC, especially in communal areas, as looking a bit tired. Staff however were exceptional (and pool is one of the best at any hotel I have ever stayed).
2 out of 5
by A traveller from San Francisco

Posted Feb. 18, 2024 on Expedia
The rate online was different than what was paid at the hotel. The design of the room is outdated. I was promised to be on the top floor with the city view, but I received the back of the hotel view—the high costly laundry charge for only a few T-shirts and underwear. The gym equipment was dated. I would not re-book this hotel for my upcoming trip.
5 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 1, 2024 on Hotels
5 out of 5
by A traveller

Posted Nov. 6, 2023 on Expedia
The staff from the second we arrived to when we left were all amazing! They helped unload our bags and get them to the room, check in was so quick and they helped us with express laundry as we had to left the following day! The restaurant staff had amazing suggestions for breakfast and gave us many samples of local Indonesian dishes we could try! If we come back to Medan, this will be the definite place we will plan to stay at! Thanks for the great stay!
5 out of 5
by A traveller

Posted Nov. 4, 2023 on Expedia
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5 out of 5
by A traveller

Posted Oct. 19, 2023 on Expedia
It’s worth it to stay in here. Everything is satisfying.
2 out of 5
by A traveller

Posted Oct. 7, 2023 on Hotels
The room was so hot. They sent people to fix the AC but it’s Only cooling for the most 1/2 day. Even the Jade restaurant was warm. It seems like no AC in the hotel. We’re disappointed and found cooling place at the mall across the street. The Services were nice but the heat was unbearable. Thanks.
5 out of 5
by A traveller

Posted Sep. 20, 2023 on Expedia
It’s clean and the staff very kind and helpful
5 out of 5
by A traveller

Posted Sep. 14, 2023 on Expedia
Good service
4 out of 5
by A traveller

Posted Sep. 8, 2023 on Expedia
I liked the breakfast, swimming pool and spa facilities. I did not like the food in the chinese restaurant Jade which was too oily, tasteless and ordinary.
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