Ratings based on 957 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 2, 2024 on Wotif
I found the shower head in need of repair water leeked from it and not a little but also was betteras a hand held because it wouldnt stay in position. Property was clean and tiday
Comment from Hotel Management
Mar. 3, 2024 by Kelum Gintotage
Hotel Manager
ibis Melbourne Gle, Hotel Management
Dear Paul, Thank you for taking the time to share your experience with us.It's wonderful to hear you found our property clean and maintained to a high standard; our team takes great pride in the cleanliness of our hotel. We're also glad to note that you appreciated the service provided during your stay. Regarding your experience with the shower head, we'd like to assure you that our accommodation facilities typically include well-maintained bathrooms and we regret any inconvenience you may have faced. While our shower heads are designed for comfort, we understand that your experience was not up to expectations and we will certainly look into this matter. Please rest assured that our team is committed to providing a comfortable and enjoyable experience for all our guests.We look forward to welcoming you back on a future occasion.Best regards,Kelum GintotageHotel Manageribis Melbourne Glen Waverley
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by Kelum Gintotage
Hotel Manager
ibis Melbourne Gle, Hotel Management
Dear Edmund,Thank you for this positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again soon for another enjoyable experience.Best wishes,Kelum GintotageHotel Manageribis Melbourne Glen Waverley
by A traveller
Posted Feb. 28, 2024 on Wotif
Legit Sic
Comment from Hotel Management
Feb. 29, 2024 by Kelum Gintotage
Hotel Manager
ibis Melbourne Gle, Hotel Management
Dear Marcus,Thank you for this great review.We are pleased that we were able to meet your expectations.We hope to welcome you back.Best wishes,Kelum GintotageHotel Manageribis Melbourne Glen Waverley
by A traveller
Posted Feb. 15, 2024 on Expedia
handy for me. front office staff excellent, room clean and comfy...Parking is a little pricey and should be free. but overall, very pleasant.
Comment from Hotel Management
Feb. 15, 2024 by Kelum Gintotage
Hotel Manager
ibis Melbourne Gle, Hotel Management
Dear Sir,Thank you for taking the time to review your stay.We are thrilled to hear that our front office staff made a great impression and that you found your room to be both clean and comfortable. It's wonderful to know that our location was convenient for your needs. Regarding the parking fee, while we understand your perspective, please note that our secure underground car parking is designed to provide our guests with peace of mind, and the fee contributes to the upkeep and security of this facility. We hope that the overall value and quality of your stay were positive.All of the team hope to have the pleasure of welcoming you back on many more occasions. Best regards,Kelum GintotageHotel Manageribis Melbourne Glen Waverley
by A traveller
Posted Feb. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Kelum Gintotage
Hotel Manager
ibis Melbourne Gle, Hotel Management
Dear Guest,Thanks for taking the time to comment on your visit to our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to have the pleasure of welcoming you back on a future occasion. Kind regards,Kelum GintotageHotel Manageribis Melbourne Glen Waverley
by A traveller
Posted Feb. 1, 2024 on Wotif
Room was unfortunately a little dirty and when you are provided with a no refund policy you'd expect to be satisfied.
Comment from Hotel Management
Feb. 2, 2024 by Kelum Gintotage
Hotel Manager
ibis Melbourne Gle, Hotel Management
Dear Robby,Thank you for your kind review.We're pleased to hear that you found our service to be commendable and appreciate your positive rating in that area. We strive to offer friendly and efficient service, as our staff is one of the aspects of our hotel that we take great pride in. However, we are concerned to read about your experience with room cleanliness. We hold ourselves to high standards of cleanliness, as indicated by our commitment to the accredited ALLSAFE program, ensuring the health and hygiene of our guests and team members. Please rest assured that your feedback is taken seriously and we continuously work to maintain our high standards for every guest.We hope to have the occasion to welcome you back in the near future.Kind regards,Kelum GintotageHotel Manageribis Melbourne Glen Waverley
by A traveller
Posted Jan. 29, 2024 on Wotif
Hotel staff were good, room size goid, hoevever had limited hooks for towels in bathroom. Hooks broken and not fixed.
Loud high school sports team going between rooms and in corridors from midnight until w 2am.
Comment from Hotel Management
Jan. 30, 2024 by Kelum Gintotage
Hotel Manager
ibis Melbourne Gle, Hotel Management
Dear Sophie,We thank you for taking the time to share your feedback.We're pleased to hear that you found our staff to be friendly and that the room size met your expectations. Our team takes great pride in offering welcoming service and comfortable accommodations. We do apologize for the inconvenience you encountered with the towel hooks in the bathroom. While we make every effort to maintain all facilities in perfect condition, it seems we fell short in this instance. Additionally, we regret that the noise from other guests disrupted your stay. We strive to ensure all our guests have a peaceful experience and will look into ways to better manage such situations in the future.We hope to have the opportunity of welcoming you back. All the best,Kelum GintotageHotel Manageribis Melbourne Glen Waverley
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Kelum Gintotage
Hotel Manager
ibis Melbourne Gle, Hotel Management
Dear Guest,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to seeing you again in the future. Best regards,Kelum GintotageHotel Manageribis Melbourne Glen Waverley
by A traveller
Posted Jan. 22, 2024 on Hotels
Comment from Hotel Management
Jan. 23, 2024 by Kelum Gintotage
Hotel Manager
ibis Melbourne Gle, Hotel Management
Dear Kristen,Please accept our thanks for your kind review regarding your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best wishes,Kelum GintotageHotel Manageribis Melbourne Glen Waverley
by A traveller
Posted Jan. 21, 2024 on Wotif
Checked in late and staff were great about ensuring we got the food and drink we wanted. Food is a bit xc for what it is (pub grub) but to be able to do takeaway from the bar area to our room was terrific. Comfy bed and did not hear any neighbours all night. Overslept and staff gave us an extra hour checkout. Great stay as always and we’ll be back!
Comment from Hotel Management
Jan. 22, 2024 by Kelum Gintotage
Hotel Manager
ibis Melbourne Gle, Hotel Management
Dear Guest, Thank you for leaving a review of your recent experience.We're delighted to hear that our staff provided excellent service and that the takeaway options from our bar area added to the convenience of your stay. It's wonderful to know that the comfort of our ibis Sweet Beds contributed to a restful night's sleep and that our team was accommodating with a late checkout. While our food offerings aim to satisfy a variety of tastes, we appreciate your feedback and are continually looking to enhance our guests' dining experience.We look forward to welcoming you back. Best wishes,Kelum GintotageHotel Manageribis Melbourne Glen Waverley
