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Novotel Melbourne on Collins

4.5 star property
Family-friendly hotel with 1 indoor pools, connected to a shopping center in Melbourne

Choose dates to view prices

Photo gallery for Novotel Melbourne on Collins

Exterior
Bar (on property)
Indoor pool
Accessible Room, 1 King Bed
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar

Explore the area

View in a map
270 Collins Street, Melbourne, VIC, 3000
  • Place, Collins Street
    ‪1 min walk‬
  • Place, Bourke Street Mall
    ‪2 min walk‬
  • Place, Melbourne Central
    ‪7 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪26 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(39 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

7.8 out of 10
Good
(42 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Single Beds

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(6 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds

Family Suite, Multiple Beds

Family Suite, Multiple Beds

8.6 out of 10
Excellent
(17 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Accessible Room, 1 King Bed

Accessible Room, 1 King Bed

Accessible Room, 1 King Bed

8.8 out of 10
Excellent
(9 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(38 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Melbourne

Melbourne Central Business District stay.At this Melbourne Central Business District hotel, you'll be well placed to visit Collins Street and Bourke Street Mall, both within a 5-minute walk. Also, Melbourne Central is within half a mile (1 km) and Crown Casino is within 2 miles (3 km).

What's nearby

  • Collins Street - 1 min walk - 0.1 km
  • Flinders Lane - 2 min walk - 0.2 km
  • Bourke Street Mall - 2 min walk - 0.2 km
  • Regent Theatre - 3 min walk - 0.3 km
  • Melbourne Central - 7 min walk - 0.6 km

Getting around

  • Flinders Street Station - 6 min walk
  • Melbourne Central Station - 10 min walk
  • Melbourne Airport (MEL) - 30 min drive

Restaurants

  • ‪The Charles Dickens Tavern - ‬1 min walk
  • ‪Maccaroni Trattoria Italiana - ‬1 min walk
  • ‪La Petit Chateau - ‬3 min walk
  • ‪Cafe Segovia - ‬2 min walk
  • ‪Laurent Patisserie - ‬3 min walk

About this property

Novotel Melbourne on Collins

Family-friendly hotel with 1 indoor pools, connected to a shopping center in Melbourne
Novotel Melbourne on Collins offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 5 meeting rooms are available. Event space at this hotel measures 7018 square feet (652 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the family-friendly Novotel Melbourne on Collins. For a fee, parking is available.

This Melbourne hotel is smoke free.

  • 1 building
  • 380 guestrooms or units
  • 9 levels
  • 7018 sq ft of conference space
  • 652 sq m of conference space
  • Built in 1992
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Novotel Melbourne on Collins offers 380 accommodations with safes and coffee/tea makers. Beds feature down comforters. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transportation

  • Offsite parking within 1 mile (AUD 42 per day)
  • Covered valet parking on site (AUD 64 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; AUD 39 to 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 39 to 39 for adults, and AUD 0 to 39 for children
  • Covered valet parking fee: AUD 64 per day
  • Nearby parking fee: AUD 42 per day (2953 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 10 PM.
  • Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Free in-room WiFi has a 5-device limit. WiFi in public areas is also free and has a 5-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Novotel Melbourne on Collins Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 466 out of 1008 reviews
Rating 8 - Good. 321 out of 1008 reviews
Rating 6 - Okay. 142 out of 1008 reviews
Rating 4 - Poor. 49 out of 1008 reviews
Rating 2 - Terrible. 30 out of 1008 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere. Perfect for a woman travelling alone. Easy access to public transport and food and shopping. Lovely staff.
Stayed 5 nights in Aug 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better lighting in bathroom would be nice.
Stayed 4 nights in Aug 2025

8/10 Good

Chiara

Travelled with family
Liked: Cleanliness, staff & service
Buffet breakfast was the highlight Room was spacious and clean however one of the bedside lamp was missing and i couldn't adjust the temperature in the room which and the room was overheated at night
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Stayed 1 night in Aug 2025

10/10 Excellent

Vijay

Stayed 4 nights in Aug 2025

8/10 Good

Ryan

Stayed 2 nights in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lovely staff. The concierge was so helpful. I will book in again when I travel to Melbourne
Stayed 1 night in Aug 2025

6/10 Okay

Vijay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lifts Service cant be this bad! I understand there are plans of renovating it, but this is way too hard to put up with - waiting for a long time everytime!
Stayed 5 nights in Aug 2025

10/10 Excellent

Kaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Mai

Travelled with family
Disliked: Staff & service
Stayed 6 nights in Jul 2025

6/10 Okay

Karen

Travelled with group
Liked: Room comfort

Ok

Location great but lifts were broken
Stayed 4 nights in Jul 2025

6/10 Okay

Colin

Stayed 3 nights in Jul 2025

10/10 Excellent

Sofina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kid friendly
Stayed 2 nights in Jul 2025

8/10 Good

Ho Wing Edwin

Stayed 11 nights in Jul 2025

6/10 Okay

ian

Liked: Staff & service, property conditions & facilities, room comfort

Needs work

The elevators wasn’t working 2 days out of 4 from concierge to reception and out of the main 3 elevators only one was working every day. This caused a nightmare checking out. Apart from that it’s a good location
Stayed 5 nights in Jul 2025

2/10 Terrible

Tim

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Buffet was busy and under stocked rooms where worn
Stayed 4 nights in Jul 2025

8/10 Good

Eunice

Liked: Cleanliness, staff & service
Staff were very helpful and allowed me to change rooms tobe nearer to the lifts.
Stayed 5 nights in Jul 2025

6/10 Okay

Leslie

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Needs some love!

It’s a tired old hotel! We have stayed here for many years, almost 30 years and it feels that old.
Stayed 1 night in Jul 2025

10/10 Excellent

Suong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had an amazing time spending our last couple of days of school holidays at The Novotel. The staff at Novotel went above and beyond to help our family and were always so friendly. The location was perfect to get anywhere. Highly recommend if you have a young family.
Stayed 2 nights in Jul 2025

8/10 Good

Ernesto

Travelled with family
Liked: Cleanliness, staff & service
The main view inside is a construction site, the hotel is busy and a bit noisy at times. A $100.00 deposit instead of just a 1.00 validation of the credit card feels excessive. Amenities I room very basic.
View from reception
Stayed 2 nights in Jul 2025

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Adam John Edward

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Using a hotel for its basic amenities makes the Novotel a great value for money property. My partner and I were especially impressed with the bathroom facilities and the cleanliness of the room. I will definitely consider this hotel for my next stay in Melbourne.
Stayed 9 nights in Jun 2025

10/10 Excellent

SIMONE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful/friendly, convenient spot close to everything.
Stayed 2 nights in Jul 2025

8/10 Good

Grant

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025