Note fondée sur 484 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mars 2024 par Karn, Gestion de l’hôtel
Dear Melanie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager
par un voyageur
Publié le 26 févr. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
22 mars 2024 par Karn, Gestion de l’hôtel
Dear Jade,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Karn, Gestion de l’hôtel
Dear Michael,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager
par un voyageur
Publié le 22 févr. 2024 sur Expedia
We arrived on a Friday, nothing was said about there will be no housekeeping on the weekends. There were crickets, butterfly in the room, we had to kill. Went downstairs to tell the front lobby staff. That’s when we found out no housekeeping on the weekends, I was hoping they have some kind of courtesy to send someone to clean it up, or at least give us a spray maybe, so there won’t be any further bugs/insects. I was not feeling well, after a very long 15.5 hrs flight, 1st in this Continent, so it was very uncomfortable inconvenient and frustrating.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Karn, Gestion de l’hôtel
Dear Theresa,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I truly apologies for your experience and would like an opportunity to call you to discuss this further please. If I can please request for the best number and time to contact you please?If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Karn KapurCluster Operations Manager
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Good stay
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Karn, Gestion de l’hôtel
Dear Kerry,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager
par un voyageur
Great spot, great staff, AWFUL mattress.
Publié le 17 févr. 2024 sur HotelsFabulous location, wonderful staff, room was clean, AC was damaged and difficult to use, bed mattress was horrendous and rolled you into the centre.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Karn, Gestion de l’hôtel
Dear Guest,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager
par un voyageur
Publié le 26 janv. 2024 sur Wotif
Very unhappy with my stay! Couch was dirty needs a steam clean. Bathroom has mould and also privacy stickers on bathroom window was peeled off so while having a shower everyone can see!!!!
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Karn, Gestion de l’hôtel
Dear Denise,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager
par un voyageur
Family Visit to Melton
Publié le 21 janv. 2024 sur HotelsVery welcoming by Quest reception staff, excellent location near restaurants, locked underground parking. The room was spotlessly clean but the bench in bedroom was looking tired, very scratched with wear and tear and could do with some maintenance. Fresh milk was NOT available on request for tea & coffee only long life.
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Karn, Gestion de l’hôtel
Dear Connie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Located on a busy road and junction. Seems to be an area where people have the loudest cars in Victoria !
Though Smoking is supposed to be not permitted, the room & balcony had a number of used cigarette ends and someone drifted from the adjacent room whilst sat in the balcony.
However the young lady Receptionist at check-in could not have been more friendly and helpful, with a very warm welcome.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Karn, Gestion de l’hôtel
Dear Terry,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager
par un voyageur
Publié le 30 déc. 2023 sur Wotif
There was little to no hot water so was unable to use the spa bath which we paid extra specifically for.
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Karn, Gestion de l’hôtel
Dear Corey,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager
