Ratings based on 902 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 29, 2024 on Wotif
You stay here for the location which is great. The hotel itself is basic - no room service, no hairdryer, no smart TVs (so no streaming). All OK if you’re aware up front. It was clean and staff were friendly. It’s waking distance from Southern Cross Station and if you’re coming from there look out for the Lifts in building 717, otherwise you’ll have to take your luggage down two big flights of step stairs. Easy access to Ubers. Would stay there again if the location suited.
Comment from Hotel Management
Feb. 29, 2024 by Duty Manager, Hotel Management
Dear Donna, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.
by A traveller from Griffith
Posted Feb. 25, 2024 on Expedia
Great location for marvel stadium events
Comment from Hotel Management
Feb. 29, 2024 by Duty Manager, Hotel Management
Dear Tennille, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.
by A traveller
Posted Feb. 24, 2024 on Expedia
We did arrive early and our room wasn’t quite ready (which was fine) and that they would call as soon as ready we did all paperwork at this time. No phone cal. Went back to the room at 3pm and had to wait 30 minutes as check in queue was out the door.
Comment from Hotel Management
Feb. 29, 2024 by Duty Manager, Hotel Management
Dear Trevor, Thank you for taking the time to review us. I am concerned to hear that we were not able to deliver the expectations during your stay. This is not our usual standard of service, and I will be following up with the team.
by A traveller
Posted Feb. 24, 2024 on Expedia
Staff made check in and out easy. Very close to CBD, but a quiet location
Comment from Hotel Management
Feb. 29, 2024 by Duty Manager, Hotel Management
Dear, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Duty Manager, Hotel Management
Dear Rachel, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.
by A traveller
Posted Feb. 24, 2024 on Expedia
Comment from Hotel Management
Feb. 29, 2024 by Duty Manager, Hotel Management
Dear Donna, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.
by A traveller
Posted Feb. 24, 2024 on Lastminute
Such a great venue and Thankyou to the wonderful overnight reception guy who helped us with our tv issues.
Comment from Hotel Management
Feb. 29, 2024 by Duty Manager, Hotel Management
Dear Kylie, thank you for taking the time to review us. We appreciate your feedback. Hope to welcome you again.
by A traveller
Posted Feb. 23, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Duty Manager, Hotel Management
Dear Jun, Thank you for your positive feedback! We're delighted to hear that you had a good stay. We hope to welcome you back in the future for an even better experience.
by A traveller
Posted Feb. 23, 2024 on Expedia
Fantastic location, easy to get around the city with easy and affordable parking. The staff were lovely and made the check in process super easy and quick.
Comment from Hotel Management
Feb. 29, 2024 by Duty Manager, Hotel Management
Dear Crystal, Thank you so much for taking the time to provide feedback on your recent stay with us, we are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back again soon
by A traveller
Posted Feb. 23, 2024 on Wotif
I find the location to be perfect, the breakfast was adequate and the staff were efficient, the only issue I had was the overall cleanliness was sub par and really let the hotel down.
Comment from Hotel Management
Feb. 29, 2024 by Duty Manager, Hotel Management
Dear David, Thank you for taking the time to review us. I am concerned to hear that we were not able to deliver the expectations during your stay. This is not our usual standard of service, and I will be following up with the Housekeeping team.
