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Hacienda Xcanatun, Angsana Heritage Collection

5.0 star property
5-star luxury hotel near GNP Insurance Forum

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Photo gallery for Hacienda Xcanatun, Angsana Heritage Collection

3 outdoor pools
Restaurant
Couples treatment rooms, steam room, body treatments, aromatherapy
Sports facility
Sayab Governor Suite - King

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Spa
  • Parking included
  • Gym

Explore the area

Map
Calle 20 s/n, Mérida, YUC, 97302
  • Yucatán Siglo XXI Convention Center
    ‪6 min drive‬
  • La Isla Mérida Cabo Norte
    ‪6 min drive‬
  • Paseo de Montejo
    ‪6 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪21 min drive‬

Room options

View all photos for Xcanatun Pool Suite

Xcanatun Pool Suite

Xcanatun Pool Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 189 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - King

Naj Junior Suite - King

Naj Junior Suite - King

8.0 out of 10
Very good
(4 reviews)
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Yaab Ambassador Suite - King

Yaab Ambassador Suite - King

Yaab Ambassador Suite - King

  • 105 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Kij Master Suite - King

Kij Master Suite - King

Kij Master Suite - King

9.2 out of 10
Wonderful
(5 reviews)
  • 88 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sayab Governor Suite - King

Sayab Governor Suite - King

Sayab Governor Suite - King

10.0 out of 10
Exceptional
(2 reviews)
  • 129 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - Double

Naj Junior Suite - Double

Naj Junior Suite - Double

9.6 out of 10
Exceptional
(9 reviews)
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Itza Plunge Pool Suite - King

Itza Plunge Pool Suite - King | View from room

Itza Plunge Pool Suite - King

9.0 out of 10
Wonderful
(4 reviews)
  • 89 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Mérida

In Mérida .You'll be within 2 miles (3 km) of GNP Insurance Forum and 6 miles (10 km) of Yucatán Siglo XXI Convention Center with a stay here. La Isla Mérida Cabo Norte and Paseo de Montejo are also within 6 miles (10 km).

What's nearby

  • Plaza Galerias Mall - 4 min drive - 5.1 km
  • Yucatán Siglo XXI Convention Center - 6 min drive - 5.8 km
  • La Isla Mérida Cabo Norte - 6 min drive - 5.0 km
  • Paseo de Montejo - 6 min drive - 6.5 km
  • Yucatan Country Club - 11 min drive - 10.0 km

Getting around

  • Teya-Merida Station - 23 min drive
  • Mérida International Airport (MID) - 28 min drive

Restaurants

  • ‪Café Inédito - ‬17 min walk
  • ‪Hacienda Xcanatun By Angsana, Yucatan, Mexico - ‬5 min drive
  • ‪La libertad - ‬6 min drive
  • ‪La Quinta de Elena Roldan - ‬3 min drive
  • ‪Pollo Feliz - ‬17 min walk

About this property

Hacienda Xcanatun, Angsana Heritage Collection

5-star luxury hotel near GNP Insurance Forum
Hacienda Xcanatun, Angsana Heritage Collection offers its guests 3 outdoor swimming pools and a fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Hacienda Xcanatun, Angsana Heritage Collection. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free.

This Colonial Mérida hotel is smoke free.

  • 54 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Hacienda Xcanatun, Angsana Heritage Collection offers 54 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets and premium bedding. 55-inch LED televisions come with premium satellite channels and first-run movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is provided daily.

Angsana Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Family friendly

  • 3 outdoor pools
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch LED TV with premium satellite channels
  • First-run movies

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Outside food is not permitted on the premises.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 1 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Airport shuttle fee: USD 48 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 30 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hacienda Xcanatun, Angsana Heritage Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 322 out of 399 reviews
Rating 8 - Good. 39 out of 399 reviews
Rating 6 - Okay. 15 out of 399 reviews
Rating 4 - Poor. 12 out of 399 reviews
Rating 2 - Terrible. 11 out of 399 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kirrily

Stayed 1 night in Mar 2025

10/10 Excellent

Carlos ignacio

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Hacienda Xcanatun was phenomenal and exactly what I needed. The staff and the hospitality they provided exceeded my expectations plus the property is beautiful. I hope to return.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ionita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a hidden gem! Beautiful and extremely good service Hopefully we’ll go back soon
Stayed 1 night in Feb 2025

6/10 Okay

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Feb 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best in over 40 years professional trav

Stunning. Brilliant. One of the best hotel stays EVER. I do well over 30 nights a year and have done for decades. One of my all time favourite stays. Great even exceptional staff. Absolutely beautiful property, gorgeous grounds and gardens. Fabulous pool. You will not regret staying here.
Stayed 3 nights in Feb 2025

10/10 Excellent

Luis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Ross A.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So lovely and beautiful
Stayed 1 night in Jan 2025

4/10 Poor

Katrin

Travelled with family
Liked: Amenities
Disliked: Staff & service
For a 5 star hotel this was a very disappointing experience. The service was extremely poor. It’s as if the staff has had no professional training. From not setting the table correctly, to beds badly made. We had to rectify alarmist everything Ali g the way and this is not what one should have to pay such a high price for. Also there was construction that was only announced the day before we arrived. The restaurant was overrated. The only really pleasant thing about the hotel was the room and the quality of the mattress.Overall though not worth the price.
Stayed 3 nights in Dec 2024

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couple Retreat.

Elegant. Quiet. Some construction now but still lovely. Room was exceptional. Food was really good.
Stayed 1 night in Dec 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service is excellent
Stayed 5 nights in Dec 2024

4/10 Poor

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful grounds! Hotel is not in a nice area, but as soon as you enter is a different story. Far from city center and Paseo de Montejo. Please don’t be naive and use your safe box, even if you go to the pool, money got taken from my purse when I left it in the room and not on the safe. Don’t think because is a nice Hotel nothing will happen. It happened. Be alert.
Stayed 2 nights in Dec 2024

2/10 Terrible

Edward

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Great property, but company will disclose to you that it’s under contruction, 1 day before check in, so you won’t have time to cancel. Very unethical. Construction is extremely loud all day long. They are building new apartments and it really hurts the experience
Stayed 3 nights in Nov 2024

10/10 Excellent

MARIELA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hacienda style is beautiful
Stayed 4 nights in Nov 2024

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful and well maintained property. The rooms are spacious and well appointed. The staff could not be any nicer and more helpful. They were a delight. The restaurant was superb. It’s hard to recommend Hacienda Xcanatun enough.
Stayed 4 nights in Nov 2024

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Arturo A, Santa Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Rooms were very nice. Food was delicious.Definitely a fantastic hotel.
Stayed 4 nights in Sep 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es hermoso, las instalaciones maravillosas, el staff atento, amable en todo momento, la Habitación excelente y con detalles únicos, vale muchísimo la pena pasar y os días en este maravilloso lugar, será una experiencia inolvidable
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great plce and service
Stayed 2 nights in Aug 2024

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was first class service where every detailed was curated for the ultimate guest experience. Well done!
Stayed 3 nights in Oct 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Hacienda with amazing staff. Rooms are very spacious, the pool is beautiful and dining is delicious
Stayed 4 nights in Sep 2024

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW!!!!!!!!!!!!!! Loved the property it’s really beautiful our room was perfect. We had a plunge pool in the patio so it was perfect. We truly enjoyed our one night stay wish I would have booked for longer. The service at the restaurant was really nice. The server was really attentive and friendly. We did see a tarantula and snake but it’s part of the jungle. They did remove the tarantula that was on the stairs. It’s a gorgeous hacienda and not far from the city. Highly recommended this place it’s worth visiting. It’s really clean and the experience of the jungle is very nice.
Stayed 1 night in Aug 2024