Ratings based on 36 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
An Amazing Adventure
Posted Mar. 10, 2024 on HomeAwayFirst, Rena's beachfront property, Casa Del Mar Esmeralda was every bit as beautiful as advertised. And before we even arrived Rena's hospitality was on display, as she answered several questions we had about the area: travel, security, sharks (lol), Cenotes, La Ruinas, etc. Her and her staff were very accommodating from the time we arrived, which included arrangements for my partner Melissa to actually check in a few hours earlier than me. Any questions or concerns we had were answered promptly. Perhaps most importantly her property provided a beautiful, peaceful backdrop for us to have a transcendent trip to this beautiful region of the Yucatan; we spent many hours connecting Spiritually, mesmerized by the Gulf of Mexico, moonlit nights and sunny days. We will be back soon and hopefully we'll have the opportunity to stay at Rena's beautiful Casa Del Mar Esmeralda.
Comment from Hotel Management
Mar. 12, 2024 by VrboOwner, Hotel Management
Sean, thank you for your fabulous five star review! We are so happy that you had a relaxing vacation at Casa Del Mar Esmeralda and had the opportunity to enjoy the beauty and peacefulness that the area has to offer. The property management team and I delight in assisting our guests make the most of their stay in the Yucatan. We would love to host you again and look forward to your return!
by A traveller
As beautiful as it looks
Posted Feb. 20, 2024 on HomeAwayThis was the most satisfying VRBO property we’ve ever rented. Having lived in Mexico City in the 80s we had realistic expectations regarding utilities. The generator worked perfectly and any issues were taken care of promptly. Please be sure to use Rena’s recommendations for transportation and caterers. Carla made two outstanding meals for us and Juan was so accommodating! He drove the 8 of us to Uxmal and swimming in a Cenote. He steered us to an excellent guide at Uxmal. He was an EXCELLENT safe drive . Carla and Juan speak excellent English. We were there at a beautiful time of year. Beautiful weather. Thank you to Rena and her charming and gracious local team!
Comment from Hotel Management
Feb. 27, 2024 by VrboOwner, Hotel Management
Marianne, thank you for your five star review! We are so happy you enjoyed the property and some of the services offered by locals, as well some amazing centotes.
Unfortuantely generators have almost become a necessity at the beach, but glad it kept you comfortable and with power. Please come stay with us again. We would love to host you in the future!
by A traveller
Nice rental but with some minor safety concerns
Posted Oct. 16, 2023 on HomeAwayBooked this rental for a group of friends to meet up and enjoy the ocean. Overall, it was a lovely stay. The house was spacious, cute, and clean. Having the pool and private beach right there was really wonderful. We especially appreciated the individual room AC units. Kitchen was decently stocked, but had room for improvement in the spices (no pepper) and the stoves only partially working.
However, there were also some concerns that, while they didn't ruin the trip, did cause a significant enough disruptions to result in plan changes.
We were warned of the power outages, which luckily were minor during our stay. But, there's also nothing to serve as a backup such as a generator, or better yet, solar-panels. More concerningly though, there was an issue of the water going out intermittently for 2.5 of our 4 full days. The property manager was very responsive and the plumber came out within a couple hours each time. But it still was not fully resolved for a good portion of our stay.
The other big issue is that the front door was very challenging to unlock. It would take us several minutes each time to find the right places to push and lift the door to get it. The first time we tried to unlock it from the inside it took us upwards of 20 minutes to figure it out. For us, it was just a big hassle but it could be a safety risk if someone needed to get out quickly but couldn't get the door open.
All that being said, it was a lovely house that, for the most part, served our needs.
Comment from Hotel Management
Oct. 26, 2023 by VrboOwner, Hotel Management
Thank you for your review, Talitha. We appreciate honest feedback, as we strive to please our guests, provide a good value, and keep our home in excellent condition. We’re glad you enjoyed our beach front home and your stay in spite of the numerous issues you’ve sited. I’m sorry to hear you were inconvenienced with intermittent water outages, although I understand from Li, the property manager, that it was resolved quickly. Unfortunately, sometimes things break and need to be repaired, just like they do at home. Our plumber has the water system back to working at full capacity now. We have tried to add extra amenities that aren’t included in our listing to make our house more comfortable, but we don’t typically leave spices due to the humidity at the beach. The burners have to be manually lit on the stove with the long-handled lighter was provided. My apologies that you had so much difficulty with the front door. It’s one turn to the left to lock and one turn to the right to unlock. If you would have mentioned it to Li, he would have been happy to have shown you. In regards to your safety concern, which we take very seriously, two additional exits are available thru the back sliding doors that are visible from the front door should anyone need to get out quickly. There are also two more additional exits upstairs. I’m thankful you didn’t experience any major power outages, but we have an 18 panel operational solar system on the roof and have added a generator since your stay.
by A traveller
Relax on the Gulf of Mexico
Posted May 1, 2023 on HomeAwayOur family enjoyed the pool and the beach, literally just walk right onto the beach and no tourists! It was nice to relax and enjoy with the family or head into town or daily excursion cenotes, Progreso, Mayan Ruins, so I recommend you rent a car. The place was clean, had plenty of space, cooking utensils, places to hang out on deck and patio/pool area and amazing sunsets! If you want to relax and enjoy yourself and avoid crowds this is a great place (private driveway fits 2 cars w/ gate) You are located in small town where everything closes by 8:00 so if you want nightlife it is only 15 minutes to Progreso. Lisandro was easy to get ahold of and gave us good recommendations or was able to take care of minor needs that came up over the week. Gave us great recommendation with local fisherman, we made fresh ceviche and took our snapper to local restaurant who cooked our catch of the day.
Comment from Hotel Management
May 18, 2023 by VrboOwner, Hotel Management
Thank you for your detailed five star review! We're thrilled to hear you and your family enjoyed Casa Del Mar Esmeralda, including the pool and beach all to your selves to enjoy those beautiful sunsets. Lisandro is always happy to help and we appreciate your sentiments. Please keep us in mind the next time you need a relaxing getaway. We would love to host you again in the future.
by A traveller
Sasha's 50th
Posted Feb. 13, 2023 on HomeAwayMy stay at Casa Esmeralda was beyond my expectations. Unique meal was offered. The assistant J was always attentive and available at all hours. What a great stay. Perfect week
Comment from Hotel Management
Feb. 17, 2023 by VrboOwner, Hotel Management
We appreciate your 5 star review and are even happier to hear your visit exceeded your expectations! Thank you for letting us know that Jorge was helpful and attentive to your needs. We hope you come back and visit again in the future!
by A traveller
Relaxing and NO tourists. It’s perfect!
Posted Feb. 8, 2023 on HomeAwayMy family and I are not touristy people so when we came here it was perfect for us. The house is huge and beautiful with plenty of space for a huge family. The beach is in your backyard which is a must for us. Jorge was amazing. He was there the minute you’d call for anything and speaks great English. Our car rental was made through Rena and she was way easier to deal with than a rental agency. My only negative was the breeds are not soft enough but that is a personal preference. We drove around and found flamingos in their natural habitat which was a ten for my husband. He loves those birds. We will definitely be back.
Comment from Hotel Management
Feb. 17, 2023 by VrboOwner, Hotel Management
Thank you for your wonderful 5 star review, Maggie! We're very pleased that you found the house and the nearby area as peaceful and relaxing as we do. We are happy you found Jorge to be helpful and appreciate your kind words. Please come back and let us host you again!
by A traveller
Great accommodations with a private beach
Posted Nov. 28, 2022 on HomeAwayThis villa was well appointed with pretty much everything we needed for our stay. Lots of kitchen tools, beach towels, toys and pack-n-play for our 2-year-old. It has large rooms with great views and private bathrooms. Everything worked with exception to a couple things (ceiling fan, running water) that the property manager fixed immediately. The beach is quite nice, especially if privacy is a premium for you.
Comment from Hotel Management
Nov. 28, 2022 by VrboOwner, Hotel Management
Thank you for your excellent 5 star review, Trey! We're happy to hear you found Casa Del Mar Esmeralda comfortable for your family's beach vacation and our property manager responsive. We'd love to host you again in the future if you decide to return to the area.
by A traveller
A week in paradise
Posted Jun. 20, 2022 on HomeAwayMy family of 11 spent an amazing week at Casa del Mar Esmerelda. This was our second trip to the area. The villages of Chelem and Chuburna are laid back with a large expat population. The area is full of wonderful people and feels very safe. The house is beautifully appointed. It had everything we needed plus some. The layout of the house worked perfectly for 3 couples (two with young children), and two single individuals. Everyone had their own room/space. The beach and views are amazing. The location of the house is central to many interesting ruins, cenotes, wild
Comment from Hotel Management
Jul. 28, 2022 by VrboOwner, Hotel Management
Thank you for your five star review! We are very happy you enjoyed your stay at Casa Del Mar Esmerelda and exploring the area.
by A traveller
Lots of R & R!
Posted Apr. 2, 2022 on HomeAwayWe came to relax and wind down, and this was the perfect place! The few problems we had were quickly fixed by Veronica. I would definitely rent a car if you intend to do any sightseeing. The water was extraordinary for swimming. Bring lots of books because you will want to just hang out in the beautiful back yard area, read and swim all day... a lovely place! Also visit Chelem for classic small town Mexican street food.
Comment from Hotel Management
May 20, 2022 by VrboOwner, Hotel Management
William, thank you for your awesome five star review. We are happy you enjoyed a relaxing time at the Casa. Please come back and vacation again!
by A traveller from Asheville, NC, USA
Relaxing Paradise
Posted Feb. 27, 2022 on HomeAwayThe house was spacious and optimized views of the gulf .
Beds were very comfortable and we loved the sounds of waves all night. The extended patio offered areas of sun and shade for relaxing and dining. Lisandro was responsive , kind and professional. It was a perfect getaway!
Comment from Hotel Management
Mar. 1, 2022 by VrboOwner, Hotel Management
Thank you, Carmen, for your five-star review and kind words about Linsandro. We are so happy you enjoyed your stay and found the house and outdoor area to be accommodating and comfortable. Please come back and stay with us again in the future!
